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Some weirdos are calling me from "microsoft"

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#31 Pygmy_Hippo



  • Joined: 10-September 03
  • Location: Birkenhead, England
  • OS: Windows 8
  • Phone: Lumia 920

Posted 23 April 2013 - 22:18

My wife has been at home twice when we've had these phone calls, sadly I've never been around to get involved - I live in hope though....

Loved this article from http://arstechnica.c...upport-scammer/

While some troll scammers as a public service to prevent people from being victimized, others are simply out for laughs. Case in point: a person calling himself "Ted" kept a scammer on the phone for nearly two hours, recording the last 43 minutes and posting them to SoundCloud last week.
A good troll is a prepared troll, and Ted was ready. He dragged out the call by pretending to connect his Windows 95 and Windows Vista computers to CompuServe via dial-up Internet, by providing an expired credit card number, and by providing absurd answers to basic questions.

#32 +ngc891



  • Joined: 10-August 08
  • Location: Leeds, UK
  • OS: Windows2000 / Windows8.1 / Windows8.1RT
  • Phone: WP8.1

Posted 23 April 2013 - 22:34

I feel left out, the only calls I get are people asking about ppi claims or about the accident I haven't had yet... :(

#33 44MLX



  • Tech Issues Solved: 1
  • Joined: 13-December 11
  • Location: London
  • OS: Win 8
  • Phone: iPhone 5

Posted 23 April 2013 - 22:54

Never experienced this but would love to have fun with them :D

#34 killez



  • Joined: 11-September 05
  • Location: South Jersey
  • OS: Windows 7 Mac OSX
  • Phone: Iphone 4

Posted 23 April 2013 - 23:04

Microsoft will never call a customer stating you are infected or this or that. Always shows you a fake event log my father called them and then asked me (I work in IT) and its a scam. Scan your computer.

#35 webeagle12


    Neowinian Senior

  • Joined: 26-May 04

Posted 23 April 2013 - 23:22

Warwagon needs to really stop calling all these people

#36 Growled


    Neowinian Senior

  • Tech Issues Solved: 1
  • Joined: 17-December 08
  • Location: USA

Posted 24 April 2013 - 00:51

lol, I think I got a call like that. I can't be sure because I hung up about ten seconds into the call.

I tell them I run Linux and they hang up.

#37 +goretsky


    Neowinian Senior

  • Tech Issues Solved: 3
  • Joined: 12-March 04
  • Location: Southern California
  • OS: Windows 8.1 Pro (x86)
  • Phone: HTC One M8 Windows Phone

Posted 24 April 2013 - 09:33


Ah... support scammers. Mostly out of Kolkata. You can always ask them how their local team is doing when they call.

One of my co-workers has been tracking these scammers for several years now, watching as their tactics, malware, scams and tricks have evolved, somewhat in response to law enforcement, but mostly because of what works for them, since they are still going strong. Here is a partial listing of his blog posts on the subject from last year:

New Support Scam Gambits: Frozen Virus a Frozen Turkey
Support Scams and the Surveillance Society
PC Support Scams: a Forensic View
Telephone Scams: it’s not all about PC support
Telescammer Hell: What’s Still Driving The PC Support Scammers?
FTC cracks down on tech support scams and feds nail fake AV perps (actually, by another coworker)
PC Support Scams - Virus Bulletin paper
AMMYY Warning against Tech Support Scams
Support scams and Quervar/Dorifel
Dorifel/Quervar: the support scammer's secret weapon
Support Scammer Anna's CLSID confusion
Misusing VERIFY (and other support scam tricks)
The Tech Support Scammer's Revenge
Support scams: social engineering update
Support Scammer Update: Misrepresenting Task Manager/
Support Scam Poll
How to recognize a PC support scam
Fake Support, And Now Fake Product Support
Cybercrime and Punishment

He also got enough material out of the scams to write two papers for conferences on the scammers:

CFET2012 - FUD and Blunder: Tracking PC Support Scams
VB2012 - My PC Has 32,539 Errors: How Telephone Support Scams Really Work

Interesting reading. What's interesting about this scam is that it is so much more labor-intensive than conventional malware. The scammers can end up spending an hour or more on the phone with a victim. However, the reason they do that is in the payoff: Once they have your credit card, they will typically charge several hundred dollars/euros/pounds, regardless of what they told you they were going to bill.

If you, or someone you know, was the victim of a support scammer and gave them a credit card number, contact the bank issuing it and report the fraud to them. Right now, that's pretty much the only recourse consumers have.


Aryeh Goretsky

#38 Hum


    totally wAcKed

  • Tech Issues Solved: 13
  • Joined: 05-October 03
  • Location: Odder Space
  • OS: Windows XP, 7

Posted 24 April 2013 - 16:07

Oh my God!!! Does someone from Neowin seriously have my phone number? I literally got a similar call minutes ago. I am shaking from shock and excitement.

Yes -- we can get your number, if you are on dial-up ... :shifty:

#39 +warwagon


    Only you can prevent forest fires.

  • Tech Issues Solved: 7
  • Joined: 30-November 01
  • Location: Iowa
  • OS: Windows 8.1
  • Phone: LG G3

Posted 24 April 2013 - 16:13

Warwagon needs to really stop calling all these people

Give me your phone number, i'll add you to my list.

#40 +MikeChipshop



  • Tech Issues Solved: 6
  • Joined: 02-October 06
  • Location: Scotland
  • OS: Windows 8, iOS, Android, WP8
  • Phone: HTC 8X / Nexus 5

Posted 24 April 2013 - 16:22

Play with them.

Install a VM and allow them to teamviewer in to it. Set up some hardcore porn as your wallpaper and completely screw with the system before you allow them in and then just play games with them. Hours of fun.

P.S. If you do this, make sure to film it :p

#41 REM2000


    Neowinian Senior

  • Joined: 20-July 04
  • Location: UK

Posted 24 April 2013 - 16:24

tell everyone i know to simply respond with "i use a mac / ipad" it's a waste of time speaking to these scamming a***holes

#42 +fusi0n


    Neowinian Senior

  • Tech Issues Solved: 3
  • Joined: 08-July 04
  • OS: Windows 8.1\OSX\Ubuntu
  • Phone: iPhone 6 Plus

Posted 24 April 2013 - 16:25

lol, scammers.. sadly they get a lot of peeps