33 posts in this topic

So they add a late payment charge a day after (at the very latest) they've been notified that the account holder has died and somehow this is the fault of the deceased's family?

Nice logic guys.

Share this post


Link to post
Share on other sites

Have people suddenly lost the ability to read anything other than the first post?

Share this post


Link to post
Share on other sites

So they add a late payment charge a day after (at the very latest) they've been notified that the account holder has died and somehow this is the fault of the deceased's family?

Nice logic guys.

The bank were notified, Virgin were not. It's not necessarily the family's fault, it's easy to forget things when you're suffering bereavement that I understand it's just being said that people are perhaps being to quick to demonise Virgin when it wasn't really their fault either.

Share this post


Link to post
Share on other sites

The bank notification is on the Virgin bill - how does it get there if Virgin were not (The guy involved has actually posted in this thread that they were told many times) notified?

There is a bank notification on the virgin bill, which can only mean they've been notified, in this case by the bank, put it onto their bill and then, after they've been notified, added a late payment charge.

How is that not Virgin's screw up, even without the information we learned previously from the actual guy who received the bill?

Share this post


Link to post
Share on other sites

It's an automated message provided by the bank when a DD is returned. The late payment charges are also added to an account automatically.

Share this post


Link to post
Share on other sites

It's an automated message provided by the bank when a DD is returned. The late payment charges are also added to an account automatically.

I guess you haven't bothered to read Jim's posts?

Share this post


Link to post
Share on other sites

His post was completely unreadable due to the screwup of the quote system, and there's not even any evidence that it's actually him.

Share this post


Link to post
Share on other sites
His post was completely unreadable due to the screwup of the quote system

I managed.

and there's not even any evidence that it's actually him.

Prove that you are you ;)

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0

  • Recently Browsing   0 members

    No registered users viewing this page.