Jump to content



Photo

Seagate Expansion 1TB External Hard Disk issue, please help me!


  • Please log in to reply
42 replies to this topic

#1 Arun Kashyap

Arun Kashyap

    Neowinian

  • Joined: 02-August 12
  • Location: Port Blair, India
  • OS: Windows 8
  • Phone: Nokia 5800 XpressMusic

Posted 21 May 2013 - 12:03

My Seagate Expansion 1TB External Hard Disk is having problems. It fell from 1.5 ft. height and from that onwards, the computer is not detecting it and it also auto disconnects itself less than a minute after connecting it. Its a USB 3.0 External HDD. It was once detected and I tried to recover it but it got disconnected. Any solutions please? :(


#2 Mindovermaster

Mindovermaster

    Neowinian Senior

  • Tech Issues Solved: 10
  • Joined: 25-January 07
  • Location: /USA/Wisconsin/
  • OS: Debian Jessie
  • Phone: Samsung Galaxy SIII

Posted 21 May 2013 - 13:26

Get a Linux Live-CD (Ubuntu) and burn and boot off it with a cd/usb flash. See if Linux sees it.

Also, can you try it on a new computer?

#3 OP Arun Kashyap

Arun Kashyap

    Neowinian

  • Joined: 02-August 12
  • Location: Port Blair, India
  • OS: Windows 8
  • Phone: Nokia 5800 XpressMusic

Posted 21 May 2013 - 14:42

Well, I cannot try it on a new computer. I cannot try the Linux method now. I think it's some hardware problem. What do you say?

#4 Mindovermaster

Mindovermaster

    Neowinian Senior

  • Tech Issues Solved: 10
  • Joined: 25-January 07
  • Location: /USA/Wisconsin/
  • OS: Debian Jessie
  • Phone: Samsung Galaxy SIII

Posted 21 May 2013 - 14:43

Why can't you use Linux?

#5 OP Arun Kashyap

Arun Kashyap

    Neowinian

  • Joined: 02-August 12
  • Location: Port Blair, India
  • OS: Windows 8
  • Phone: Nokia 5800 XpressMusic

Posted 21 May 2013 - 14:52

Well, difficult to get it here. I'll definitely try anyway. Any other solution?

#6 Kami-

Kami-

    ♫ d(-_-)b ♫

  • Tech Issues Solved: 2
  • Joined: 28-July 08
  • Location: SandBox

Posted 21 May 2013 - 15:09

Well, difficult to get it here. I'll definitely try anyway. Any other solution?


Unless you fancy a lot of fancy trickery in attempting to fix it, I'd try extract your data and replace the drive.

#7 Mindovermaster

Mindovermaster

    Neowinian Senior

  • Tech Issues Solved: 10
  • Joined: 25-January 07
  • Location: /USA/Wisconsin/
  • OS: Debian Jessie
  • Phone: Samsung Galaxy SIII

Posted 21 May 2013 - 15:28

Kami, he can't even access the drive.

Is it under warranty? If not, I would suggest opening up the external casing and take the drive out, use it as a slave drive and see if the data is still there. Most likely, it is a problem with the PVC board.

#8 OP Arun Kashyap

Arun Kashyap

    Neowinian

  • Joined: 02-August 12
  • Location: Port Blair, India
  • OS: Windows 8
  • Phone: Nokia 5800 XpressMusic

Posted 21 May 2013 - 15:41

What's a PVC board? Please explain. :)


#9 Mindovermaster

Mindovermaster

    Neowinian Senior

  • Tech Issues Solved: 10
  • Joined: 25-January 07
  • Location: /USA/Wisconsin/
  • OS: Debian Jessie
  • Phone: Samsung Galaxy SIII

Posted 21 May 2013 - 15:55

I meant PCB, sorry, it is the expressway between your hard drive and USB connectivity. Look up any external enclosure, they all have PCB boards, as hard drives Are SATA, not USB 2/3

#10 OP Arun Kashyap

Arun Kashyap

    Neowinian

  • Joined: 02-August 12
  • Location: Port Blair, India
  • OS: Windows 8
  • Phone: Nokia 5800 XpressMusic

Posted 21 May 2013 - 16:07

Thank you! :) Is it easy to fix the PCB without losing data?

#11 Mindovermaster

Mindovermaster

    Neowinian Senior

  • Tech Issues Solved: 10
  • Joined: 25-January 07
  • Location: /USA/Wisconsin/
  • OS: Debian Jessie
  • Phone: Samsung Galaxy SIII

Posted 21 May 2013 - 17:46

Data is on your drive, not your PCB. I opened up my WD MyBook Essentials, took the drive out, and put it on my computer because the fan was too loud. It has a normal hard drive inside.

#12 OP Arun Kashyap

Arun Kashyap

    Neowinian

  • Joined: 02-August 12
  • Location: Port Blair, India
  • OS: Windows 8
  • Phone: Nokia 5800 XpressMusic

Posted 22 May 2013 - 02:36

I am thinking of sending my external HDD to Seagate. Will they fix it?

#13 Mindovermaster

Mindovermaster

    Neowinian Senior

  • Tech Issues Solved: 10
  • Joined: 25-January 07
  • Location: /USA/Wisconsin/
  • OS: Debian Jessie
  • Phone: Samsung Galaxy SIII

Posted 22 May 2013 - 02:37

If it is under warranty, yes. Call them up if so.

#14 OP Arun Kashyap

Arun Kashyap

    Neowinian

  • Joined: 02-August 12
  • Location: Port Blair, India
  • OS: Windows 8
  • Phone: Nokia 5800 XpressMusic

Posted 22 May 2013 - 03:01

Yes, it's under warranty. Is it safe to send them?

#15 Innuendo

Innuendo

    Neowinian

  • Tech Issues Solved: 1
  • Joined: 01-June 02

Posted 22 May 2013 - 03:24

Keep in mind if you send your drive to Seagate they will send you back a refurbished blank drive. They will not recover your data and send it back to you.