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#1 Titoist

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Posted 18 July 2013 - 21:45

I just want to warn Canadians about potential charges on online purchases from the states. Let me provide you with an example of what just happened to me.
 
I purchased the Gryphon Hatchling Plus/Pet for my girlfriend from the Blizzard Store. The plush toy and digital pet cost $25 +  $11 Shipping + Handling. Blizzard was quick to process and ship. I received the item the next day via FedEx. But here is where the problem started. FedEx was re-processing the item to ship back to Blizzard that afternoon because I did not answer the door at 11am (I have a job too FedEx!). I got home, saw the note they left and frantically called them. They forced me to travel to the nearest hub to pick it up because they were shipping it back. I got the item and presented it to a very happy girlfriend. 
 
3 days passed... and I received a letter. FedEx is now charging me for shipping and handeling of the item. To be specific, they are charging me $3 Customs Tax + $10 Brokerage Fee + $1 Tax on the Brokerage Fee. I called FedEx, they blew me off. I also didn't think they were professional because I thought I heard a dog barking in the background of the Customer Service Rep. I then called Blizzard to determine if they were aware I could of been charged and if they can do anything about it. The Customer Service Rep for Blizzard was very helpful and apologetic but she determined that they did not know anything about it but they did receive angry calls from other customers. My friend suggested I call Canada Customs. I did, they tracked my information and they did indeed charge me a $3 Customs fee, but all those other fees are by FedEx and perfectly legal. She also mentioned that by law Blizzard should have known that I can possibly be charged in such a way and warned me, but there is no specific law about warning customers, since that would defeat the purpose of companies doing online business.
 
In the end, my $25 Plush toy = $60 Plush toy. There is nothing I can do about the fees and now I am contemplating not buying anything online from the United States again unless Carriers and Sellers come to an agreement not to charge customers beyond what they paid for initially.
 
Further research into this matter showed that it is very common and failure to pay will result in contact with a collection agency and an escalation to fight the charges will result in court visits.
 
Have you a story to share about a similar situation?



#2 ncc50446

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Posted 18 July 2013 - 21:56

I've had that happen to. If you're getting from the US, DON'T use FedEx or UPS. They both charge you custom fees and other crap. Use USPS and Canada Post whenever you can. They don't charge you for that stuff. This is one reason why I will never use FedEx again. Never had them try to return it after one visit though..But they have horrible customer service, and they lie. They told my girlfriend that there wouldn't be any custom fees if the value of the item was under $100. So, she put $90 as the value. When I got it up here, they handed me a bill. Think that was UPS though..But still, they are both horrible.

#3 Lord Method Man

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Posted 18 July 2013 - 21:57

Hi?

 

http://us.battle.net...opic/9499690486



#4 OP Titoist

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Posted 18 July 2013 - 22:08

Yes, I posted it on there too. I expected someone to go look for it from here :p



#5 LaP

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Posted 18 July 2013 - 22:12

UPS and FedEx like to legally steal money from canadian customers.

Don't buy from USA unless it's shipped using USPS.

This said you'll have to pay the taxes no matter what. But at least with USPS/Canada Post you pay the taxes only (no brokerage fee added). If the US store did not charge you the taxes assume you'll have to pay them once you get the item.

Here's how it works.

Shipped using USPS : If you have to pay taxes the item will be stored at the nearest post office. They will leave a note at your door telling you where it is. Then you'll have to retrieve the item and pay the taxes.

Shipped using UPS/FedEx/Organized crime : The item will be delivered at your door at an hour you are working. Since you are not there they will return the item to the nearest UPS/FedEX/Don corleon office and leave you a note. You'll have to retrieve the item and pay the taxes and additionally some insane high brokerage fee.

The excuse used by FedEx and UPS is they are offering you a service by paying the taxes for you and delivering the item at your door (Canada Post wont deliver it at your door if you need to pay taxes they'll just leave you a note). The problem is you're not there when they deliver it and honestly there's no difference between paying the taxes directly to the government via Canada Post or repaying them to UPS/FedEX/Some Big Guys after they paid them in your name.

The whole thing is a big scam and they do it to make even more profit. Kinda like extended warranty. The difference is with extended warranty i have the choice. With UPS and FedEx i don't.

It's exactly like organized crime in movies forcing people to pay for a protection they don't need and don't want.

#6 srbeen

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Posted 18 July 2013 - 22:13

They can't do that, retroactivly charge you for an item you already recieved. They HAVE to charge you before releasing the item I'm pretty sure. I have never had it stick. Deny you got the item (unless you shown ID and they 100% marked it as you getting item and can prove it. I mean they won't take you to court over this - maybe withold further shipments) and I don't think you have to pay... Thats my experience with Canada Post who retroactivly charged me. Not sure on an established courier...

 

Fedex and UPS (NOT USPS) charge customs and duty on EVERYTHING. $10 item has $25 fees to cross boarder. Usually the duty charges are MORE than the customs and tax, because they process it. Customs is fair, they are taxing you on the value of item you import- just like if you bought at store. Duties/handling and brokerage are where they gouge you. If you have to use them, use worldwide method, which includes all duties/customs. USPS is preferred shipment, then worldwide shipments, then indivudual couriers. Generally under 60$ value is NOT subject to customs with shipments with USPS and various other couriers.

 

I would just ignore it. See what happens. Good luck!



#7 Lord Method Man

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Posted 18 July 2013 - 22:20

Yes, I posted it on there too. I expected someone to go look for it from here :p

I actually read that post on the WoW forums 2 minutes before coming here and seeing this one.



#8 srbeen

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Posted 18 July 2013 - 22:21

I've had that happen to. If you're getting from the US, DON'T use FedEx or UPS. They both charge you custom fees and other crap. Use USPS and Canada Post whenever you can. They don't charge you for that stuff. This is one reason why I will never use FedEx again. Never had them try to return it after one visit though..But they have horrible customer service, and they lie. They told my girlfriend that there wouldn't be any custom fees if the value of the item was under $100. So, she put $90 as the value. When I got it up here, they handed me a bill. Think that was UPS though..But still, they are both horrible.

 

Where do you get they don't charge you? they definitely do. Generally though, they have $3-5 duties/handling and an exact tax based on its declared value in current canadian dollars. $75USD item is worth $79.70 CDN, so you are subject to the tax on that $79.70 CDN item at your provincial tax rate, plus duties/handling is basically the wage of what it cost the customs employee to figure out how much your customs was ($30-$50 an hr job all considered, employee can process 10 packages an hour =$3-5 a package). Under $60 isn't worth their time to figure out.. Generally USPS/CP does not bother with items valued under $60. This is their declaired value - what the customs declaration states... If seller sends you $360 HDD and says its worth $60, you pay customs on $60. If shipment is lost, seller only gets maximum of $60 insurance from lost insured shipment...

 

Source is years of importing things of various values to Canada via various shippers from mainly the USA, Hong Kong, Singapore, China, Australia, Thailand, Phillipines & UK.



#9 vcfan

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Posted 18 July 2013 - 22:27

this is actually nothing new,and yeah,it catches you by surprise. ive once paid 3x as much for an item than what I initially purchased for. Once you know how the system works, then its simple not to get screwed.

 

1. anything under 20 bucks,you don't have to worry about these fees.

 

2. you can actually clear the item yourself with customs. when you order the item and get a tracking number,immediately call the UPS/FEDEX. tell them youre clearing the item from customs yourself. they'll give you some forms,or tell you what to do. then drive down to a local CBSA office,and pay the tax/duties on your item. I think this works for anything under $1500.

 

3. always use USPS whenever you can. They charge a $5 flat fee that's included in the shipping price. no surprises.

 

4. If you have to use UPS, or FedEx,never use ground shipping. Airmail includes these fees in the shipping price. DHL is more preferable.

 

The last time I paid brokerage fees is in 2002.



#10 +timster

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Posted 18 July 2013 - 22:30

I thought this was common knowledge to people using FedEx or UPS.

 

Customs fees and fees tacked on by the courier are nothing new. The same applies to Americans when ordering from abroad.

 

I simply don't order anything from the US unless the option for USPS is there.



#11 ncc50446

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Posted 18 July 2013 - 22:30

Where do you get they don't charge you? they definitely do. Generally though, they have $3-5 duties/handling and an exact tax based on its declared value in current canadian dollars. $75USD item is worth $79.70 CDN, so you are subject to the tax on that $79.70 CDN item at your provincial tax rate. Generally USPS/CP does not bother with items valued under $60. This is their declaired value - what the customs declaration states... If seller sends you $360 HDD and says its worth $60, you pay customs on $60. If shipment is lost, seller only gets maximum of $60 insurance from lost insured shipment...

They said they wouldn't charge me. We asked them, since we knew that they charged for customs. We had to ship with them, but wanted to avoid as much of the fees as possible. They told us that they wouldn't charge custom fees if the declared value was under a certain amount. So, we put it under that amount, and still got hit with fees. Since then, I have never shipped with UPS or FedEx again, and never plan to.
As for the item, it was a small item, it's value was about what we put on the customs sheet, so we wouldn't have lost much if the item ended up lost or damaged.

#12 OP Titoist

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Posted 18 July 2013 - 22:40

I thought this was common knowledge to people using FedEx or UPS.

 

Customs fees and fees tacked on by the courier are nothing new. The same applies to Americans when ordering from abroad.

 

I simply don't order anything from the US unless the option for USPS is there.

I worked for Purolator for a while and I have ordered lots of things through EBay and other sellers. This is the first time I have come across this. I was aware of this for items over $100+ but not under $100.... especially for a $25 item.



#13 McKay

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Posted 18 July 2013 - 22:43

Ive ordered countless stuff from the US, paid extortionate export fees, and then get slapped with an additional charge upon receiving it for "Import Fees". It infuriates me getting hit with additional charges, after paying more money than the item was worth to have it shipped here.



#14 LeGourmand

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Posted 18 July 2013 - 23:06

I remember seeing something on TV about this a while ago. If i remember correctly, they have the right to charge you extra, but you have no obligation to pay them...

 

gonna try to find this online.

 

EDIT: http://www.radio-can...au2_15214.shtml

 

Sadly it's in French, the end result, the guy paid the Canadian taxes, but didn't pay the Brokerage Fee and never heard of Fedex after that. It also say that using USPS + Canada Post is the best solution.



#15 PGHammer

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Posted 18 July 2013 - 23:15

Ive ordered countless stuff from the US, paid extortionate export fees, and then get slapped with an additional charge upon receiving it for "Import Fees". It infuriates me getting hit with additional charges, after paying more money than the item was worth to have it shipped here.

 

And what nobody is realizing is that these are fees charged by the government (Canada, in this case).  These fees have a singular purpose - to drive Canadian customers toward Canadian sources.  Period.  (The same applies to fees charged by DHS on imports into the US.)  USPS and Canada Post are exempt due to being QGEs (quasi-governmental entities); Purolator, being owned by Canada Post, is exempt for the same reasons.  It's protectionism - plain and simple.