Posted 06 August 2013 - 01:46
"that requires xp and 7 and they can not be VM installs"
Says who? Your hardware is exactly the same as your callers for help? Then no it does not matter if on hardware or VM if you needing to be able to test/take screenshots/etc of the OS the user is using to help/troubleshoot an issue they are having.
So someone is going to call you and your going to boot their OS.. What are you using to manage the call, a different machine?
This is also your "gaming" box?? Yeah that is not a good idea you would be using for work..
Nice with VM, is you could clone and roll it back after doing anything you might need to help troubleshoot, like install software, change settings, etc. etc..
a VM is a better solution for any sort of call center for a bajillion reasons over a dual/tri/quad type setup..
For starters you can have ones with different configs, like different SP, different IE versions 6,7,8.9,10 -- need version X of java.. Great start from clean, install version. Done roll back to snapshot before you installed that. You need a new one -- click click your now have a clone of your clean machine that you can infect with a virus duplicate a uers problem.. When done - delete and that never happened. Oh your worried about said virus infecting something else - no big deal, disconnect the VM network card and access it via console, while you work in the main os still on the internet looking into issues, talking with others on neowin to help you, etc. etc..
This is EXACTLY where a VM would shine vs bare metel install of the OS.