Jen Stone Posted February 15, 2014 Share Posted February 15, 2014 I purchased a Virgin Mobile Kycera Rise in March of this past year. I love the phone and the service provider. I don't want to root it.Our internet went down a few weeks ago and since then my phone won't connect to the internet via wifi. It will use the 3g network with no problem. We reset our router, and modem as soon as the internet was back up (we live in a more rural area where we lose power and internet often) and everything else connected to the wifi works.I've followed the basic reset options for the wifi on the phone, I've even gone so far as to perform a full system reset and still it will recognize the wifi: Excellent signal strength, 48 Mbps, yet it will not use it.Any reasonable suggestions? Thanks for your time. Link to comment Share on other sites More sharing options...
Marshall Veteran Posted February 15, 2014 Veteran Share Posted February 15, 2014 A shot out of a cannon but do you have Airplane mode on? Link to comment Share on other sites More sharing options...
Jen Stone Posted February 15, 2014 Author Share Posted February 15, 2014 I wish I did. Link to comment Share on other sites More sharing options...
jnelsoninjax Posted February 15, 2014 Share Posted February 15, 2014 Any kind of battery care program running? My phone will often randomly shut off the wi-fi on me, but I know its caused by Juice defender. Link to comment Share on other sites More sharing options...
The Evil Overlord Posted February 15, 2014 Share Posted February 15, 2014 It sounds like you might need to take your phone back, I'm thinking you might have a bad wifi adapter in it But before you look into that, have you also tried fully resetting your hub/router? Just in case? Link to comment Share on other sites More sharing options...
Jen Stone Posted February 15, 2014 Author Share Posted February 15, 2014 I am worried about sending it back. I can't afford the 80 they will charge me if they can pin the issue on me. I am a klutz.I have attempted fully resetting. I will try again. Thank you all so much for your help. I'll post results of today's reset. Link to comment Share on other sites More sharing options...
The Evil Overlord Posted February 15, 2014 Share Posted February 15, 2014 I am worried about sending it back. I can't afford the 80 they will charge me if they can pin the issue on me. I am a klutz. I have attempted fully resetting. I will try again. Thank you all so much for your help. I'll post results of today's reset. It shouldn't cost you anything..... March last year is still less than 12 months, and most, if not all phones since 2010 I believe come with 2 year warranties (I could be wrong about the date..) Link to comment Share on other sites More sharing options...
Marshall Veteran Posted February 15, 2014 Veteran Share Posted February 15, 2014 When you try to connect to WiFi does it give you any error messages? Does it show that you're connected when in fact you aren't? Link to comment Share on other sites More sharing options...
Jen Stone Posted February 15, 2014 Author Share Posted February 15, 2014 The only error messages are "can't load pages", can't connect to network, network is busy, etc. Link to comment Share on other sites More sharing options...
jnelsoninjax Posted February 15, 2014 Share Posted February 15, 2014 Did you check advanced network setting, ie Proxy? Just a thought, I have adblock plus on my phone and it needs port 2020 enabled through a proxy to work. Link to comment Share on other sites More sharing options...
Jen Stone Posted February 15, 2014 Author Share Posted February 15, 2014 :pinch: Did a full reset and now everything is fine. Except for the random reboots. Thank you all! Link to comment Share on other sites More sharing options...
techbeck Posted February 15, 2014 Share Posted February 15, 2014 :pinch: Did a full reset and now everything is fine. Except for the random reboots. Thank you all! Sometimes you need to delete saved settings for your AP and then re-add them. Something to try first if it happens again. The Evil Overlord 1 Share Link to comment Share on other sites More sharing options...
NightmarE D Posted February 15, 2014 Share Posted February 15, 2014 Never root the phone. I have this same phone and if you root and remove any of the stock apps or anything it's a pain to get them back on. Kyocera locked that phone down tight for some reason. Root is all you can do. No custom recoveries or roms and no known tool to flash back to stock. It's weird how tight they locked down the bootloader on that particular device. That random reboot issue appeared after the latest update and doesn't look like they'll fix it. Link to comment Share on other sites More sharing options...
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