T-Mobile: Lumia 900 lacks Windows Phone 8 upgrade ability

A Windows Phone 8 unveiling is mere hours away, but it appears it's already been revealed Microsoft's new mobile operating system won't be an upgrade option for previous Windows Phone devices.

According to T-Mobile Germany support forum topic, the carrier won't be stocking the Lumia 900 because the phone can't be upgraded to Windows Phone 8. In response to a user's question on whether or not the Lumia 900 would be carried by T-Mobile in Germany, a support representative of the company stated the Lumia 900 will not be carried by the wireless provider as it is not "software-update-enabled" to support Windows Phone 8. The representative argued that people would be upset if they bought a "quasi-brand-new phone ... [that] cannot use the latest software."

A T-Mobile Germany spokesperson has denied the statements by the support representative, however, saying "This is something we would never communicate." The spokesperson said the Lumia 900 is not being carried because of "current market conditions" and "customer needs."

This isn't the first time news of Windows Phone 7 devices not being able to upgrade to Windows Phone 8 has been revealed. Recently three sources have indicated the mobile operating system won't come to current Windows Phone devices. Instead, features of the new operating system would be added in a new version of Windows Phone 7, which will allow apps to work on both Windows Phone platforms. The new Windows Phone 8 platform is rumored to be based around Microsoft's Windows RT framework, according to the sources.

Later today, Microsoft will be holding a Windows Phone Summit, an event Neowin will be attending. Microsoft has teased a Windows Phone 8 unveiling at the event, which begins around noon eastern standard time.

Via: WMPoweruser
Source: T-Mobile Germany

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even as a nokia fan if this its true they just shoot themself in the foot, they already did with lumia 800 release which its so similar to lumia 900...

Nokia its just on the path of self destruction of this its true, the tango devices like 610 itself its looks worse than a blackberry device an eve nokia old symbian devices seem more future proof worthy

I am done with T-Mobile. Its like they are living in a virtual world 5 years ago. They got the worst phones and still proud of their retarded 4g network.

Can't believe I was actually considering this piece of trash over Samsung Galaxy SIII. Glad I made the right choice.


The representative argued that people would be upset if they bought a "quasi-brand-new phone ... [that] cannot use the latest software."

Well duh. People who rushed out to buy the Lumia 900 didn't realise the "up-to-now-beta-testers advert" was actually talking about them lol.

Seriously though, this is one giant PR mess. At this point who's going to trust Microsoft/Nokia after being treated like this?

I assume T Mobile Germany doesn't sell Android phones? What % of Android phones are have been upgraded to ICS?

Then within the % that are running ICS -- what % are problem free?

ryuh3d said,
I assume T Mobile Germany doesn't sell Android phones? What % of Android phones are have been upgraded to ICS?

I'd say 90% or higher have received or are going to receive the ICS update for the latest generation. And for those few phones that aren't, they can get ICS through custom roms like Cynogenmod.

Now let's look at the % of WP7 phones getting an upgrade to WP8 - Nada, none, not a single phone. Good luck deflecting/defending that wonderful statistic.

ryuh3d said,

Then within the % that are running ICS -- what % are problem free?

What phone is 100% problem free? Every OS has bugs, that's why we get updates in the first place.

Wow....way to leave a bitter taste in someone's mouth They already had a small market share, now I'm willing to bet these people will move to Android or iOS

Rudy said,
Wow....way to leave a bitter taste in someone's mouth They already had a small market share, now I'm willing to bet these people will move to Android or iOS
A small market share works in the favor of MS anyway. It means they make less people mad. Imagine if Apple said "buy the iPhone5(or6) or you can't use iOS at all." All HELL would break loose.

The source story has already been updated to say that this was NOT from any credible source, so calm down.

Hopefully we'll know the true situation in a few hours.

DTrump said,
The source story has already been updated to say that this was NOT from any credible source, so calm down.

Hopefully we'll know the true situation in a few hours.

Yeah, so one wonders why we have to question such ridiculous stories. The lack of knowledge of company wide decisions by customer service reps, particularly in the cellular industry should be well enough known that Neowin could weigh this when communicating a story.

Go to Twitter and read Rafael Rivera's (of WithinWindows fame) tweets and you see why Lumia 900 was overhyped and its problems.

Seems that we have moved from the 'Age of Enlightenment' to the 'Age of Entitlement'.

'I want it so I should HAVE IT!!!' 'ME ME ME ME, NOW!!!'

Some people really need to grow up - presumably they bought WP7 because they liked WP7, not because of what WP8, which no-one has even seen, MIGHT do? WP7 will be supported for a pretty long time, so why this desperate sense of entitlement?

Fo info, I have a Lumia 800, and I am very happy with it because it does superbly what I want it to do - that's why I freakin' bought it...

Harold Camping said,
Seems that we have moved from the 'Age of Enlightenment' to the 'Age of Entitlement'.

'I want it so I should HAVE IT!!!' 'ME ME ME ME, NOW!!!'

Some people really need to grow up - presumably they bought WP7 because they liked WP7, not because of what WP8, which no-one has even seen, MIGHT do? WP7 will be supported for a pretty long time, so why this desperate sense of entitlement?

Fo info, I have a Lumia 800, and I am very happy with it because it does superbly what I want it to do - that's why I freakin' bought it...

I bought a Lumia 800 too, but that's not an excuse not to offer an updrate of the OS. When I bought Lumia 800 I though I'm gonna get an update to WP8 when will be released since the specs are just fine, see how good Android is doing updating the phones and stuff, ofc. some of the functionalities might not work/be included but that's okay for me.

Yes, WP7 is supported for a pretty long time, but WP7 lacks of features, which should have, I'm not gonna mention now, but you will see on the WP Summit today, 'hey we included this and that, which wp7 doesn't have (while it should)', so there we go. ME ME ME.

Harold Camping said,
Seems that we have moved from the 'Age of Enlightenment' to the 'Age of Entitlement'.

'I want it so I should HAVE IT!!!' 'ME ME ME ME, NOW!!!'

Some people really need to grow up - presumably they bought WP7 because they liked WP7, not because of what WP8, which no-one has even seen, MIGHT do? WP7 will be supported for a pretty long time, so why this desperate sense of entitlement?

Fo info, I have a Lumia 800, and I am very happy with it because it does superbly what I want it to do - that's why I freakin' bought it...

The only problem is the Microsoft/WP7 fanboys here on this forum have been very vocally critical of Android's update support while trumpeting their own support from Microsoft, yet when it's revealed that not a single WP7 device, including the just released Lumia 900, will receive the next major update, let's just brush it under the carpet and it's all fine and dandy because WP7 is supposedly good enough and people don't need or want the update. Yeah right!

I am waiting to here what Microsoft has to say about this. If this is true, I will be transferring all my services over to Google. Microsoft still has not learned its lesson about alienating the customers. People's devices are not even a year old, and they are locked in 2 year contracts. Also At&t (the main provider for Windows Phone 7) has been horrible on releasing major updates and bug fixes for the phones. Microsoft has not even lifted a hand to even push At&t to do it. Ruining the trust of customers is definitely not going to help Microsoft at all.

JSYOUNG571 said,
I am waiting to here what Microsoft has to say about this.

I would have thought it was clear by now. Microsoft's reticence is evidence enough surely.

JSYOUNG571 said,

Ruining the trust of customers is definitely not going to help Microsoft at all.

If there's one thing that Microsoft has taught us with the Windows 8-Forced-Startscreen for desktop users, it is that they don't give a damn about their customers, or even their fans. The almighty dollar is king, and they'll do anything to keep what they have, including foisting WP7 tiles on desktop users to do it.

Yea, I call BS on this too. This is coming from a T-Mobile Germany Representative. Probably some customer service rep. trying to stir something up.

No credibility at all.

rkenshin said,
Yea, I call BS on this too. This is coming from a T-Mobile Germany Representative. Probably some customer service rep. trying to stir something up.

No credibility at all.

Also, I can't seem to find the comment. It looks like it might have been deleted? There are users talking about the comment in reply to it on the forum, but the original "comment" is nowhere to be found.

rkenshin said,
Yea, I call BS on this too. This is coming from a T-Mobile Germany Representative. Probably some customer service rep. trying to stir something up.

No credibility at all.

Also, I can't seem to find the comment. It looks like it might have been deleted? There are users talking about the comment in reply to it on the forum, but the original "comment" is nowhere to be found.

rkenshin said,

Also, I can't seem to find the comment. It looks like it might have been deleted? There are users talking about the comment in reply to it on the forum, but the original "comment" is nowhere to be found.

Well that's certainly interesting...

Sounds very unlikely that the specs of the Lumia 710 > 900 will not be good enough for WP8, if the 710 were an x86 PC, it could just about run Windows 7 / 8 give ir take half a gig of RAM

Detection said,
Sounds very unlikely that the specs of the Lumia 710 > 900 will not be good enough for WP8, if the 710 were an x86 PC, it could just about run Windows 7 / 8 give ir take half a gig of RAM

Agreed. I think this is just nonsense honestly.

Detection said,
Sounds very unlikely that the specs of the Lumia 710 > 900 will not be good enough for WP8, if the 710 were an x86 PC, it could just about run Windows 7 / 8 give ir take half a gig of RAM

From what I understand, it's because of incompatibilities between the underlying WP7 and WP8 OS', not the specifications, although they may also play a part in it.

simplezz said,

From what I understand, it's because of incompatibilities between the underlying WP7 and WP8 OS', not the specifications, although they may also play a part in it.

Clean install would suit me, even if they released an offline update to be done via USB

..and no one will understand why so many people hates Microsoft.

Why so many people hates IE9? Because they remember IE6
Why so many people hates Windows Phone 7? Because they remember Windows Mobile 6.

That's Microsoft way.

Pepeda said,
..and no one will understand why so many people hates Microsoft.

Why so many people hates IE9? Because they remember IE6
Why so many people hates Windows Phone 7? Because they remember Windows Mobile 6.

That's Microsoft way.

True. Sounds like the beginning of a speech for why Microsoft is the suck. And would-be troll hunters can relax: I love Windows 7 and my Windows Phone. I am borderline Team Apple because I feel Windows 8 is a far over-reach and a prime example of throwing the baby out with the bathwater..

Anyway, as far as Windows go, Metro should have been dubbed as a separate OS for tablets and phones and not merely a design language. It would have been a good way to start over for MS by not associating "Windows" with any new post-PC devices. And it's cray cray to force a kinda-sorta-stagnate mobile OS onto the main flagship OS that runs the majority of PCs in the world.

Pepeda said,
..and no one will understand why so many people hates Microsoft.

Why so many people hates IE9? Because they remember IE6
Why so many people hates Windows Phone 7? Because they remember Windows Mobile 6.

That's Microsoft way.


Both IE6 and Windows Mobile 6 were actually really nice when they first came out. The problem is they both went without significant updates for FAR too long and became VERY outdated. I do use IE9 and am looking forward to using IE10 whenever they release it for Windows7 but I'm not a fan of Windows Phone 7 because while it has a MUCH better UI it lost a lot of what I consider core functionality from Windows Mobile 6. Things such as the ability to "side load", SD Card support, multi-tasking, etc. That and it's hardware support is lacking compared to it's competitors (Apple and Android). All this and the lack of backward compatibility killed it FOR ME. Windows Phone 8 appears to have resolved all of my issues with it though and looks quite promising.

seebaran said,

True. Sounds like the beginning of a speech for why Microsoft is the suck. And would-be troll hunters can relax: I love Windows 7 and my Windows Phone. I am borderline Team Apple because I feel Windows 8 is a far over-reach and a prime example of throwing the baby out with the bathwater..

Anyway, as far as Windows go, Metro should have been dubbed as a separate OS for tablets and phones and not merely a design language. It would have been a good way to start over for MS by not associating "Windows" with any new post-PC devices. And it's cray cray to force a kinda-sorta-stagnate mobile OS onto the main flagship OS that runs the majority of PCs in the world.

It doesn't make sense at all for MS to not associate their Windows brand to tablets and phones. It is just the biggest product brand in the world. Also, all their products run windows in a form or other.

Only reason the HD2 wasn't upgraded from WM6.5 to WP7 was the button configuration. I can not see any reason what so ever for this to be true. Even if they are changing the kernel it could run on and is being tested internally on current hardware.

Cyborg_X said,
Only reason the HD2 wasn't upgraded from WM6.5 to WP7 was the button configuration. I can not see any reason what so ever for this to be true. Even if they are changing the kernel it could run on and is being tested internally on current hardware.

I agree. It's been showing up on current hardware for some time. Why would you test something on current hardware that couldn't run on current hardware? It would be a waste of time to say the least...

Cyborg_X said,
Only reason the HD2 wasn't upgraded from WM6.5 to WP7 was the button configuration. I can not see any reason what so ever for this to be true. Even if they are changing the kernel it could run on and is being tested internally on current hardware.

Even if it wasn't upgrade officially, the HD2 runs WP7.5 flawlessly

georgevella said,

Even if it wasn't upgrade officially, the HD2 runs WP7.5 flawlessly

I know the HD2 was a pretty impressive device with the amount of roms it could run in it's day...but it's pretty much junk now.

I'm running Windows Phone 8 on my Lumia 900 right now. Why isn't my comment spreading around the blogs like wildfire?

Enron said,
I'm running Windows Phone 8 on my Lumia 900 right now. Why isn't my comment spreading around the blogs like wildfire?

Because you are a nobody. And I mean that kindly and just in context to your question.

seebaran said,

Because you are a nobody. And I mean that kindly and just in context to your question.

The point I was making is that the T-Mobile support guy is also a nobody.

Enron said,

The point I was making is that the T-Mobile support guy is also a nobody.

Ah. Gotcha now. I'm betting on the 7.7 rumor. I just don't see why current WP'ers couldn't get a modest 8.0 upgrade at minimum and then a 8.1 release just for new Q4 devices that has all the bells and whistles.

Enron said,
I'm running Windows Phone 8 on my Lumia 900 right now. Why isn't my comment spreading around the blogs like wildfire?

Because WP8 isn't out yet?? Besides, it very likely isn't compatible with WP7. That's why the Lumia won't be upgradeable.

Enron said,
I'm running Windows Phone 8 on my Lumia 900 right now. Why isn't my comment spreading around the blogs like wildfire?

Loving the amount of fail here. You appreciate it as much as I?

ohh bad move imo, I really dont see the hardware taking a leap forward that it couldnt accommodate the Lumia 900's specs...I would also be surprised if MS (at the least) didnt release a watered down version for older devices or do what apple do and say here you go, you can install the latest OS update but if it slows down your device it just means must be time to upgrade.

oceanmotion said,
I'll wait until I hear it from the horses mouth today at the windows phone event.

Today is a Windows Phone event? Where & when, where can I see any info about this?

I guess it's true, while they will offer wp7 tango, and wp8 will come on brand new devices, which sucks IMO.

oceanmotion said,
I'll wait until I hear it from the horses mouth today at the windows phone event.

Agreed. How many times to customer service reps need to give us wrong information?

oceanmotion said,
I'll wait until I hear it from the horses mouth today at the windows phone event.

Every insider and blog has been saying the same thing for months. And given Microsoft's reluctance to deny it, I think it's pretty certain at this point.

WP7 will probably get some runtime support and minimal features required to run WP8 apps, but I doubt WP7 will get more than.

manosdoc said,
T-Mobile representatives can't even recognize if they speak about Lumia or N9.
Credibility = zero

This is my thing to be honest with you and what annoys me more than anything about wireless support with all of the carriers... They all *want* to sound like they're in the know, but they never, ever are... I don't know if it's because it makes them feel special or what, but they come to this bizarre conclusions, or read something on a rumor site and pass it off as fact, or whatever. It leads to stuff like this all the time...

Now, I don't know if these devices are going to be upgrade eligible, but what I do know is that (Concerning the Lumia line) Nokia themselves stated that they were working with Microsoft and that updates should be coming to their phones... Add to that the importance Microsoft placed on this early on and I just feel in my gut that the update will be available. At this point though, I am going to hold off and wait until Microsoft says something...

M_Lyons10 said,

This is my thing to be honest with you and what annoys me more than anything about wireless support with all of the carriers... They all *want* to sound like they're in the know, but they never, ever are... I don't know if it's because it makes them feel special or what, but they come to this bizarre conclusions, or read something on a rumor site and pass it off as fact, or whatever. It leads to stuff like this all the time...

Now, I don't know if these devices are going to be upgrade eligible, but what I do know is that (Concerning the Lumia line) Nokia themselves stated that they were working with Microsoft and that updates should be coming to their phones... Add to that the importance Microsoft placed on this early on and I just feel in my gut that the update will be available. At this point though, I am going to hold off and wait until Microsoft says something...

Hopefully it will not take long..... what is it? More or less three hours from now?
On the other hand MS shares are up, there seems to be no short sell, at least for now.

I have a Windows phone, LOVE the tiled interface but this certainly makes me mad! Not begin able to update the latest and greatest hardware that WP released (via Noika).

WaqasTariq said,
I have a Windows phone, LOVE the tiled interface but this certainly makes me mad! Not begin able to update the latest and greatest hardware that WP released (via Noika).
What? It is very likely that current W7 devices will be able to run WinRT apps. All the new & major features introduced into WP8 requires a new hardware (bigger screen, memory slot, ...).
I don't see any issue here.

Anthonyd said,
What? It is very likely that current W7 devices will be able to run WinRT apps. All the new & major features introduced into WP8 requires a new hardware (bigger screen, memory slot, ...).
I don't see any issue here.

That will come but late, " Instead, features of the new operating system would be added in a new version of Windows Phone 7, which will allow apps to work on both Windows Phone platforms."

WaqasTariq said,

That will come but late, " Instead, features of the new operating system would be added in a new version of Windows Phone 7, which will allow apps to work on both Windows Phone platforms."

Anyone know if this RT compatibility will include the ability to run apps in the background. Specifically allowing Skype to run in the background so you can receive calls. Or is it just the ability to run the RT version of Angry Birds?

WaqasTariq said,

That will come but late, " Instead, features of the new operating system would be added in a new version of Windows Phone 7, which will allow apps to work on both Windows Phone platforms."
So, why are you mad? It doesn't say that the new version of WP7 will land months after WP8. Both will probably land at the same time.

Asmodai said,

Anyone know if this RT compatibility will include the ability to run apps in the background. Specifically allowing Skype to run in the background so you can receive calls. Or is it just the ability to run the RT version of Angry Birds?

that's the only thing I need to know, its a given that the new apps will run on older hardware as this has been previously promised - this will be done with a WP7 update to add the RT framework.

What is important to me is will the new framework support the new VoiP and background app handling features of WP8 - we'll soon find out.

Asmodai said,

Anyone know if this RT compatibility will include the ability to run apps in the background. Specifically allowing Skype to run in the background so you can receive calls. Or is it just the ability to run the RT version of Angry Birds?

If the Skype team had done their job properly, you'd already be able to get Skype calls from the background. That was introduced in Mango.

Jason Stillion said,
If this is true, Nokia choose the worst commercial theme ever "Smartphone Beta Test is Over".

It is now WP8 is the real phone and the Lumia 900 is the beta device

simplezz said,

It is now WP8 is the real phone and the Lumia 900 is the beta device

Right, just like how Windows phone 9 will be the next year and Windows Phone 10 the year after. To the 1% that use it that is.