Sony Online Entertainment shuts down servers due to unnamed "intrusion"

It looks like another one of Sony's gaming businesses, Sony Online Entertainment, is being hit with some kind of unnamed "intrusion". The problem was apparently big enough for Sony Online to pull the plug on the company's servers today.

In a message posted earlier today on Sony Online's Station.com web site, it said that a decision was made to "temporarily" shut down its service. It added, "In the course of our investigation into the intrusion into our systems we have discovered an issue that warrants enough concern for us to take the service down effective immediately." The site said that more info on this situation would be provided later on Monday.

Sony Online Entertainment is the massively multiplayer division of Sony. It develops and runs a number of MMO games including Everquest, Everquest 2, Star Wars Galaxies, Planetside, Free Realms and most recently DC Universe Online. A few weeks ago Sony Online announced plans to cut a large number of its employees along with shutting down three of its five internal game development studios.

Of course, Sony's Playstation console unit has been dealing with its own online problems recently. Its Playstation Network fell victim to a cyber attack that caused Sony to shut down the online console service on April 20. The service is still down, but over the weekend Sony pledged to bring back at least some of the Playstation Network's features later this week, as well as offering some compensation to PS3 owners for the downtime. It's currently unclear if Sony Online's shut down of its services are related in any way to the Playstation Network's current issues.

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You pay for ads then, because we get the same thing. There was a period of almost 9 months where live couldn't hold the users logging in. It was horrible working for ms xbox division then, but hey, u guys were still paying.....

sony bit the hand that feeds them, quite literally (devs). and that hand can no longer provide their hungry customers (security)... so, every weakness in sony corp is quickly and violently being exposed to prevent people from investing into sony corp on the whole (consumers)

Just my personal views... But yea, they are defiantly being targeted...

Ruciz said,
sony bit the hand that feeds them, quite literally (devs). and that hand can no longer provide their hungry customers (security)... so, every weakness in sony corp is quickly and violently being exposed to prevent people from investing into sony corp on the whole (consumers)

Just my personal views... But yea, they are defiantly being targeted...

What devs did they screw over, exactly?

You people saying they get what they deserve are morons! Yeah Sony isnt great, Im not a huge fan, not since the PS2 anyway, but its not sony suffering majorly over this, its the players, you are obviously not one of them, neither am i but i know people who are. They are the ones who cant play, they are the ones whos CC may have been compromised. Sony will loss something, money, time, whatever over it but in the end it the users who suffer. So cop on before you make dumbass comments like that.

<---- not a fanboy!

TCLN Ryster said,

Lol, that's the first thing fanboys say

Hehe I dont even own a PS3, i barely use my xbox, im a pc gamer, so i know the annoyance of services being down (like when i couldnt log into Mass Effect 2 or Dragon Age even though they were single player)

Has anyone considered that maybe the reason Sony is getting hit so bad is not because they are Sony but because they have the weakest defense? Why attack a fortified target when you can roll over a marshmallow one?

Rooster69 said,
Has anyone considered that maybe the reason Sony is getting hit so bad is not because they are Sony but because they have the weakest defense? Why attack a fortified target when you can roll over a marshmallow one?

Is that why PS3 took more to get hacked? Geohot wouldn't even have done it if it wasn't for some 'keys' being released on torrent websites (who probably were from someone inside Sony).

Anooxy said,
Geohot wouldn't even have done it if it wasn't for some 'keys' being released on torrent websites (who probably were from someone inside Sony).

The issue wasn't that the PS3 was easy to crack. The problem was that one it was cracked, people (as I understand it) found that they could access the PS3 developer network by turning a normal PS3 into a dev PS3. This circumvented most of the security - including credit card validity checks - and allowed for most of what's happened since.

Regardless of what you think about the hackers' actions, that is some utterly terrible security design on the part of Sony. Rule #1: never trust the client, even if it's supposedly an authorised one.

I have a feeling that this article has misinterpreted the message posted on Sony's website:


We have had to take the SOE service down temporarily. In the course of our investigation into the intrusion into our systems we have discovered an issue that warrants enough concern for us to take the service down effective immediately. We will provide an update later today (Monday).

I believe that this statement is relating to the PSN hack (by using 'the intrusion', not 'an intrusion') rather than *another* hack to SOE. If this is the case, then I commend Sony for taking action on what seems to be the same kind of security hole as that with PSN. Hopefully they can employ the same methods to fix it sharpish.

JAGFin1 said,
I have a feeling that this article has misinterpreted the message posted on Sony's website:

I believe that this statement is relating to the PSN hack (by using 'the intrusion', not 'an intrusion') rather than *another* hack to SOE. If this is the case, then I commend Sony for taking action on what seems to be the same kind of security hole as that with PSN. Hopefully they can employ the same methods to fix it sharpish.


Yeah that's how I interpreted it. It sounds like during the course of the investigation, they decided ALL their systems need a security upgrade, not just the PSN. The more holes they fix, the better.

OrangeFTW said,

Yeah that's how I interpreted it. It sounds like during the course of the investigation, they decided ALL their systems need a security upgrade, not just the PSN. The more holes they fix, the better.

Yeah, and since it doesn't sound like security was much of a concern when building these online services, it sounds like there's a lot of holes to fix... Hopefully Sony will take security seriously from now on... I find it funny though that Sony puts a lot of effort into securing their IP and stuff but customer data isn't important.

RichardK said,
Who are these "hackers" you refer to?

WAAAAAAA?! U dono HaX0r?!

.....

Skynet obviously

I theorize Skynet is behind these attacks ... How?! simple ... using all those networked ps3's of course

Sony is finally getting what they deserve, and I'm extremely happy that I have an Xbox with Xbox live. Paid services at times just offer better support and user experience.

I wonder if they will be able get things back in order before the holiday season, oh well; more reason to push gamers to look into purchasing a 360 or Wii. R.I.P. PS3

sk8bit said,
Sony is finally getting what they deserve, and I'm extremely happy that I have an Xbox with Xbox live. Paid services at times just offer better support and user experience.

I wonder if they will be able get things back in order before the holiday season, oh well; more reason to push gamers to look into purchasing a 360 or Wii. R.I.P. PS3

Sony *may* be getting some form of comeuppance for previous faults (rootkits, geohot), but hacking a system that primarily stores information of innocent gamers isn't a 'good' thing, and it never will be. I do not agree with these hacks and I honestly hope that the hacker(s) involved come to justice.

Also, a sweeping generalisation in a comment like that is just retarded. Stop being a fanboy for one second and actually think about *who* is being affected by this.

JAGFin1 said,

Sony *may* be getting some form of comeuppance for previous faults (rootkits, geohot), but hacking a system that primarily stores information of innocent gamers isn't a 'good' thing, and it never will be. I do not agree with these hacks and I honestly hope that the hacker(s) involved come to justice.

Also, a sweeping generalisation in a comment like that is just retarded. Stop being a fanboy for one second and actually think about *who* is being affected by this.

I've been a Fan a the Playstation brand for ages, so in NO way am I just a solo fanboy for Microsoft. I just appreciate a good solid product that works in favor for gamers.

Sony's gaming devision has mad countless mistakes which is not causing them a lot of havoc. This was bound to happen sooner or later. Yea, I agree with you that acting innocent gamers is wrong and that they should be brought to justice for stealing anyone onces identity but this is just a double edge sword. Sony is starting to burn for their mishaps, and learning the hard way is going to force them to make a change. Hopefully for the better of the company and gamers.

yowan said,
Sony got what it deserved

I find your complete disregard for all the people affected by this rather sad. Yes, Sony deserved a wake-up call, but not this.

Vice said,
Just karma for Sony.

Please tell us what horrible crime Sony has committed which justifies them having their business terrorized like this. Sony and its users are the victims here.

compl3x said,

Please tell us what horrible crime Sony has committed which justifies them having their business terrorized like this. Sony and its users are the victims here.

Removing OtherOS from the PS3, putting DRM on everything, Removing PS2 emulation from the PS3 so they can resell those games later on. Trying to stiff consumers with the PSP Go, Not protecting the PSN in the first place by not updating their software, keeping most customer data in plain text (except for CC info which was encrypted) suing George Hotz, Attempting to get lists of names and IP's of anyone who ever watched a George Hotz video on youtube or visited his Twitter page or his Blog.

Do I need to go on or is that enough for now?

Vice said,

Removing OtherOS from the PS3, putting DRM on everything, Removing PS2 emulation from the PS3 so they can resell those games later on. Trying to stiff consumers with the PSP Go, Not protecting the PSN in the first place by not updating their software, keeping most customer data in plain text (except for CC info which was encrypted) suing George Hotz, Attempting to get lists of names and IP's of anyone who ever watched a George Hotz video on youtube or visited his Twitter page or his Blog.

Do I need to go on or is that enough for now?

So we as consumers get f**ked over? Yeah, true justice.

JAGFin1 said,
So we as consumers get f**ked over? Yeah, true justice.

I'm not a big fan of some of the things Sony has done, but yea, definitely agree with that. Sure hope my bank doesn't do anything to cheese somebody off, don't need a hacker group doing me any "favors".

Vice said,

Removing OtherOS from the PS3, putting DRM on everything, Removing PS2 emulation from the PS3 so they can resell those games later on. Trying to stiff consumers with the PSP Go, Not protecting the PSN in the first place by not updating their software, keeping most customer data in plain text (except for CC info which was encrypted) suing George Hotz, Attempting to get lists of names and IP's of anyone who ever watched a George Hotz video on youtube or visited his Twitter page or his Blog.

Do I need to go on or is that enough for now?

OtherOS was bound to secuirty flaws to allow piracy so they did fine. Stiff with PSPGo, what? I think it was a great product but the time has not come yet for it. Customer data doesn't have to be encrypted. Hotz deserved being sued because he opened the door to piracy and made them lose money. He should have thought once or twice about the outcome of his actions.

Vice said,

Removing OtherOS from the PS3, putting DRM on everything, Removing PS2 emulation from the PS3 so they can resell those games later on. Trying to stiff consumers with the PSP Go, Not protecting the PSN in the first place by not updating their software, keeping most customer data in plain text (except for CC info which was encrypted) suing George Hotz, Attempting to get lists of names and IP's of anyone who ever watched a George Hotz video on youtube or visited his Twitter page or his Blog.

Do I need to go on or is that enough for now?

So let me get this straight. Sony screws their customers. Sony gets hacked, which screws their customers. The hack is Sony's punishment for screwing their customers? LOL!

Putting the other OS option in was stupid (and I bet seldom used), taking it out was a security measure. LOTS of companies use DRM and while I don't think it is useful it isn't a justification to hack their (or anyone elses) systems and steal their date. PSPGo just wasn't a great product. They tried a product and it just didn't take, they aren't the only company in history who is guilty of that.

But perhaps you're right. If a company does something people don't like in the future don't punish them by not buying their products, take the anarchist approach and attack their business, systems and customers. This kind of stuff is worse than going into one of their buildings and taking a sledge hammer to the walls.

Edited by compl3x, May 2 2011, 5:20pm :

JAGFin1 said,

So we as consumers get f**ked over? Yeah, true justice.

It's called collateral damage. And no doubt has hurt Sony and the PS3's reputation and pushed tons of gamers to the 360 for their Call of Duty fix.

Vice said,

It's called collateral damage. And no doubt has hurt Sony and the PS3's reputation and pushed tons of gamers to the 360 for their Call of Duty fix.

Yeah, I don't think anyone can say that the customer's deserve to have an outage, but to some extent I think they're overreacting a bit as well... Though I do feel Sony deserves a few headaches for some of the things they've done (Most of which directly screwed their customers...). And maybe this will prompt Sony to learn a bit about security.

"A few weeks ago Sony Online announced plans to cut a large number of its employees ", that might have been a mistake.

Well this is why i have an xbox for backup to make sure online gaming is still assured. Feel bad for these guys tho..i think.

MrTwentyfour said,
Well this is why i have an xbox for backup to make sure online gaming is still assured. Feel bad for these guys tho..i think.

This is about servers for its PC MMO games.

People need to stop with the Xbox comments. If people wanted to hit the Xbox Lives servers they would, it would just take some incident to **** people off to do something.