Windows Phone and Outlook.com transition issues

Neowin reported yesterday, Microsoft revealed the Metro design is now fully implemented on their flagship webmail service adding that name Hotmail will be replaced by Outlook. Windows Phone users however, have been advised to stick with their existing Live or Hotmail addresses, as they will continue to be available to you.

The reason for this is that renaming their existing addresses to use the new @outlook.com suffix will result in the loss of all the other Microsoft services you have configured on the phone. The good thing is that Microsoft is aware of the issue and when going through the renaming process, you will get the following message on screen.

If, like me, you are a Windows Phone user and don’t wish to lose all your apps, music, documents and pictures, I would recommend sticking with your current Hotmail/Live address for your phone and create a new Outlook.com address for future use.

It is possible to create a new Outlook.com address through your Windows Phone while still using your existing Hotmail/Live address for any services you have setup on your phone. Anyone who uses Skydrive will now have an additional 7GB available to them through the Outlook.com account. It has also been noted that creating an Outlook.com alias for your existing account(s) will work, but you cannot send from it using your phone.

Neowin’s John Callaham reported that Outlook.com has received over one million hits in its first six hours, after going live.

It is good to see that Microsoft are attempting to roll out the Metro design to all of its user facing services, and an update to Hotmail will always be welcome, but it’s a shame and a major oversite that Windows Phone users don’t have more options available to them in transitioning their email address(es) to the outlook.com address.

Source and image: ZDNet

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33 Comments

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When you do the switch does it link the old to the new in some way? Or can I eventually delete the original hotmail account, and this is just a tool that migrates things for you?

rev23dev said,
When you do the switch does it link the old to the new in some way? Or can I eventually delete the original hotmail account, and this is just a tool that migrates things for you?

The old email becomes an alias for your new outlook email, and it gives you an option of showing those emails in a seperate folder, or in the main inbox with your new emails.

If you're renaming the account (not creating new) everything is intact. I sitll have my windows phone purchases, my skydrive is still all intact, you don't lose anything on the cloud side.

Can Neowin ask this to Microsoft?
I have a 1998 @Hotmail.com id that I wish to rename (not create new) @outlook.com address but keep my Xbox gamertag unchanged. The question, therefore is What happens to the Xbox account linked to this renamed address? Do I need to download my xbox profile again similar to Windows Phone?

BajiRav said,
Can Neowin ask this to Microsoft?
I have a 1998 @Hotmail.com id that I wish to rename (not create new) @outlook.com address but keep my Xbox gamertag unchanged. The question, therefore is What happens to the Xbox account linked to this renamed address? Do I need to download my xbox profile again similar to Windows Phone?

My guess would be you will just need to sign back into X-Box Live with your outlook.com email address and all will be the same. You won't lose anything. You're just renaming your Microsoft Account address. You're changing anything about your gamer tag.

You can switch without losing your marketplace purchases. We recently switched my wife to a new hotmail account since her current one was just turning into a disaster for all the email things she signs up for. It was a pain, but in short you can change your XBL microsoft account (from the console) to the new address and when you redownload everything, it recognizes the purchases. It worked pretty good. I was going to get a new outlook.com address and do the same transition but I may wait now until WP8 since I will be resetting things there anyways.

McKay said,
Took the plunge, took a reset from my Windows Phone but it worked now.

Same thing - no problems. Just reinstalled a few apps, didn't bother installing some other apps I rarely used.

Seriously?

Ok, if you change the email address that all your services and settings are linked to, to an email address that NOTHING is linked to, you will lose access to those services.

Why on earth would people expect that a new email address/account would magically know who you are and have access to all your information? Phones are linked online these days, they do not rely on the device for critical or account information.

This is not rocket science, this is A + B = C

If you use Android and change your Gmail address to a new one on the phone, the same thing will happen.

Really?

PS The author calling this a 'transition issue', should rethink the wording, as this is NOT a transition issue. In fact the author is making things worse, note the comments above of people being confused about their POP access and non-related outlook.com questions.

The only thing that changed is wider availability of outlook.com as a domain for NEW Microsoft Accounts/email, and a new web HTML5 touch interface. These are new, not a transition of anything.

Edited by thenetavenger, Aug 1 2012, 12:11pm :

thenetavenger said,
Seriously?

Ok, if you change the email address that all your services and settings are linked to, to an email address that NOTHING is linked to, you will lose access to those services.

Why on earth would people expect that a new email address/account would magically know who you are and have access to all your information? Phones are linked online these days, they do not rely on the device for critical or account information.

This is not rocket science, this is A + B = C

If you use Android and change your Gmail address to a new one on the phone, the same thing will happen.

Really?

Yeah -- this just continues to prove that just becuase you visit a lot of tech sites -- most people don't know what they are doing on the internet or have any clue how tech works.

As you put it -- this is not Rocket Science.

Just continue to use your me@hotmail.com and create a me@outlook.com alias.

thenetavenger said,
Seriously?

Ok, if you change the email address that all your services and settings are linked to, to an email address that NOTHING is linked to, you will lose access to those services.

Why on earth would people expect that a new email address/account would magically know who you are and have access to all your information? Phones are linked online these days, they do not rely on the device for critical or account information.

This is not rocket science, this is A + B = C

If you use Android and change your Gmail address to a new one on the phone, the same thing will happen.

Really?

PS The author calling this a 'transition issue', should rethink the wording, as this is NOT a transition issue. In fact the author is making things worse, note the comments above of people being confused about their POP access and non-related outlook.com questions.

The only thing that changed is wider availability of outlook.com as a domain for NEW Microsoft Accounts/email, and a new web HTML5 touch interface. These are new, not a transition of anything.

Missing the point, which is WP users have to reset and lose everything on the device like texts, game progress, PDF's, app settings if they want to associate a new MS account with their phone. Don't see the same requirement on an Xbox or Windows 8 PC, and that's the issue.

[quote=thenetavenger said,]Seriously?

Ok, if you change the email address that all your services and settings are linked to, to an email address that NOTHING is linked to, you will lose access to those services.

No you won't. Only if you create a NEW account. If you rename the account everything stays intact. If you have a Windows Phone you just have to restore it sign in all your stuff is there. Just restore your apps, and re-sync your phone.

efjay said,

Missing the point, which is WP users have to reset and lose everything on the device like texts, game progress, PDF's, app settings if they want to associate a new MS account with their phone. Don't see the same requirement on an Xbox or Windows 8 PC, and that's the issue.

As always, you clearly have no clue what you are talking about.

I renamed mine and didn't really have any issues. I just restored the phone, redownloaded my apps and re-synced my music and all is well. It's not a huge deal if you don't mind doing those 2 things.

nytiger73 said,
I renamed mine and didn't really have any issues. I just restored the phone, redownloaded my apps and re-synced my music and all is well. It's not a huge deal if you don't mind doing those 2 things.

Yup i did the same, no issues whatsoever

My Pop Peeper has been unable to download new messages from my HotMail account since I switched over and the funny part is that I did not asked to be upgraded, it was done fully automatically when I visited outlook.com.

Ely said,
My Pop Peeper has been unable to download new messages from my HotMail account since I switched over and the funny part is that I did not asked to be upgraded, it was done fully automatically when I visited outlook.com.

Just switch back to the old hotmail. Click on the settings wheel and at the bottom is an option: Switch Back to Hotmail.

Ely said,
My Pop Peeper has been unable to download new messages from my HotMail account since I switched over and the funny part is that I did not asked to be upgraded, it was done fully automatically when I visited outlook.com.

Well its not fully automatic then is it, you visited the new URL (outlook.com) while signed in - instead of just using your email as normal - so its not automatic is it, Jesus! (sorry but getting sick of this whole 'it was automatic, I just clicked the link' bulls**t I keep hearing...)

Anyway its 3 clicks to set it back.........

Ely said,
My Pop Peeper has been unable to download new messages from my HotMail account since I switched over and the funny part is that I did not asked to be upgraded, it was done fully automatically when I visited outlook.com.

Problems should arise only if you change your @hotmail.com/live.com/etc into an @outlook.com because you would basically get a new email address. But if you just visited outlook.com on top of your old accout, it should have simply migrated you to the new interface while keeping your old email address.

Ely said,
My Pop Peeper has been unable to download new messages from my HotMail account since I switched over and the funny part is that I did not asked to be upgraded, it was done fully automatically when I visited outlook.com.

WTF? It should work exactly the same as before, if you do however feel intimidated by the new look, as Gungel said you can change back to the classic theme.

Ely said,
My Pop Peeper has been unable to download new messages from my HotMail account since I switched over and the funny part is that I did not asked to be upgraded, it was done fully automatically when I visited outlook.com.

Ya not related whatsoever... Additionally, unless you changed your email address to a new Outlook.com email address, nothing would have changed.

thenetavenger said,

Ya not related whatsoever... Additionally, unless you changed your email address to a new Outlook.com email address, nothing would have changed.

It has to be, immediately after visiting the program failed to download messages, the only thing I can think of is that I logged off after the change and then I went ahead and created a totally new account with the new address then linked it to my old hotmail.com addy, I'm going to unlink it to see if that fixes it

Gungel said,

Just switch back to the old hotmail. Click on the settings wheel and at the bottom is an option: Switch Back to Hotmail.

Thanks for the tip, I'll try that too when I get home today.

Ely said,

It has to be, immediately after visiting the program failed to download messages, the only thing I can think of is that I logged off after the change and then I went ahead and created a totally new account with the new address then linked it to my old hotmail.com addy, I'm going to unlink it to see if that fixes it

It's Pop Peeper's fault. These systems don't always use the POP protocol properly; instead, they screen-scrape the UI and that probably messed them up.

wolftail said,

Problems should arise only if you change your @hotmail.com/live.com/etc into an @outlook.com because you would basically get a new email address. But if you just visited outlook.com on top of your old accout, it should have simply migrated you to the new interface while keeping your old email address.

Actually it fixed by itself today, it's now working normally again without having to do anything on my part.

I'm having some problems getting Messaging, People, Mail and Calendar to open on Windows 8, after I switched from my Hotmail account to Outlook.

drazgoosh said,
I'm having some problems getting Messaging, People, Mail and Calendar to open on Windows 8, after I switched from my Hotmail account to Outlook.

Same here, also I could not log in to my Games for Windows account through game overlay.
I had to re-create my Windows 8 account to get it all working.

drazgoosh said,
Won't let me edit:

Working now. I didn't do anything extra. Think it automatically updated settings after a delay.

You can only edit a comment for x minutes after you post.