Recommended Posts

Not long ago, retailers such as Best Buy Co. (BBY), GameStop Corp. (GME) and RadioShack Corp. (RSH) were outmuscling competitors across America by offering one-stop shopping for the latest televisions, computers, videogames and gadgets.

Now all three are fighting to survive. The rise of online competitors like Amazon.com Inc. (AMZN) that offer low prices and downloadable products have siphoned customers and sales from these once-powerful retailers.

The retail chains are responding with turnaround strategies that highlight their abilities to obtain hot new smartphones and tablets, and are trying to capture those purchases that consumers still prefer to make in person.

But they concede they have to evolve fast. "There is a future for consumer electronics in retail," insists GameStop's chief executive, Paul Raines. "But in order to survive, our internal rate of change has to be greater than the external rate of change."

Best Buy recently reported profit fell 91% last quarter on the eighth sales decline in nine quarters at stores open at least 14 months. Its founder is trying to take it private.

RadioShack suspended its dividend last month after posting its largest quarterly loss since 1996. GameStop's profit fell 33% last quarter due to declining sales of game discs and consoles.

more

Link to comment
https://www.neowin.net/forum/topic/1102763-can-electronics-stores-survive/
Share on other sites

Same as in the UK, I'm surprised maplins is still going.

Don't get me wrong, if I want components to build something pretty fast then I'll use them despite that I can get everything so much cheaper on ebay or rapid electronics but waiting a few days is just annoying.

But every time I go in there I feel hounded by their staff 'Can I help you?' 'No thanks', 'Would you like some vouchers sent to you in the post with your purchase?' 'No', 'Would you like to include 4 AA batteries with your purchase for just ?1.50?' 'NO!', 'How about a current edition of the maplins catelogue for just ?2.99?' 'no.'. It's very annoying.

Interesting article.

that offer low prices and downloadable products have siphoned customers and sales from these once-powerful retailers

One thing I hate is when they play the blame game. Fact is, they over charged in the first place and didn't move with the times quick enough. Its thair own fault for having higher prices then online services. They both get the goods from the same sources, sure they might have a slighly more over head for local store staffing and rent but thats mittagated by the online stores warehouse, staff etc.

The fact that they even say downloadable products are an issue is a joke in itself, and I rate it up there with the same that blame piracy.

Fact is, these shops are buying used games and re-selling them for pure profit. Zero of that goes back to the publishers or developer and they wonder why they don't get bigger discounts from them...

not only that, but they down right rip customers off with the prices as well for physical online sales of the same product in store so its not just downloadable products. Its an excuse, a lame excuse.

As much as I hate shopping, I do actually prefer to visit instore, talk to staff about the products I'm about to buy, see them and if I can hold, and have a hands on experiance. Instead we get stores that pretty much lie to us with stupid gimmicks and bad wording to favour a certain product, ie expensive TVs. Staff are not being properly trained and talk bull**** about something they clearly have no clue about. Its a real shame they've not embraced what a brick store has over online stores.

I recently had to go to radioshack to replace resisitor/capacitor there staff was competely dumb when it came to this stuff.... But they know how to sell a cellphone....The only thing they got going for it is that I dont have to wait for shipping if they have an item in stock otherwise online has better quallity parts and prices

Same as in the UK, I'm surprised maplins is still going.

Don't get me wrong, if I want components to build something pretty fast then I'll use them despite that I can get everything so much cheaper on ebay or rapid electronics but waiting a few days is just annoying.

But every time I go in there I feel hounded by their staff 'Can I help you?' 'No thanks', 'Would you like some vouchers sent to you in the post with your purchase?' 'No', 'Would you like to include 4 AA batteries with your purchase for just ?1.50?' 'NO!', 'How about a current edition of the maplins catelogue for just ?2.99?' 'no.'. It's very annoying.

I like maplins, never been "hounded" by staff and the one i go to has a few people at the electronics counter that know what they are talking about (Y) but they are quite expensive compared to online.

One time we accidentally stole a catalog, they were by the door, not till we got home did we see it has a price on it :rofl:

Same as in the UK, I'm surprised maplins is still going.

Don't get me wrong, if I want components to build something pretty fast then I'll use them despite that I can get everything so much cheaper on ebay or rapid electronics but waiting a few days is just annoying.

But every time I go in there I feel hounded by their staff 'Can I help you?' 'No thanks', 'Would you like some vouchers sent to you in the post with your purchase?' 'No', 'Would you like to include 4 AA batteries with your purchase for just ?1.50?' 'NO!', 'How about a current edition of the maplins catelogue for just ?2.99?' 'no.'. It's very annoying.

The staff have to say those things because that's what most customers expect, as it's part of the mystery shopper guideline. If you don't like talking to people in stores, then just buy online.

I recently had to go to radioshack to replace resisitor/capacitor there staff was competely dumb when it came to this stuff.... But they know how to sell a cellphone....The only thing they got going for it is that I dont have to wait for shipping if they have an item in stock otherwise online has better quallity parts and prices

Most customers that are purchasing Caps/resistors and such don't need help from a Radio Shack clerk. We used to have a real electronic store here but they went out of business. All the parts I need I get online.

The staff have to say those things because that's what most customers expect, as it's part of the mystery shopper guideline. If you don't like talking to people in stores, then just buy online.

As I said I only use them if there's something I want fast, and it's honestly part of their mystery shopper criteria? What a job that must be, hearing the same long-winded rubbish all day long =/.

I dare say it's even worse working for maplin, none of them seem to happy with their jobs and I'd probably say having to remember/recite all that stuff is the biggest reason why.

The staff have to say those things because that's what most customers expect, as it's part of the mystery shopper guideline. If you don't like talking to people in stores, then just buy online.

This. And you know what, for every customer that doesn't want help, there's 5 or 6 customers that would chew you out and demand to speak to your manager for NOT asking them those questions. Working in retail blows.

As I said I only use them if there's something I want fast, and it's honestly part of their mystery shopper criteria? What a job that must be, hearing the same long-winded rubbish all day long =/.

I dare say it's even worse working for maplin, none of them seem to happy with their jobs and I'd probably say having to remember/recite all that stuff is the biggest reason why.

No, it?s not part of the mystery shopper criteria. Hehe. Store policy maybe, but mystery shoppers have a task to do. They report back on what happened in detail for the company to read.

So if I was a mystery shopper, the task would be set for me. Go to Maplin's store and buy a 4 pack of Maplin AA rechargeable batteries, no. 392432 (or whatever it is). This is the shopping part and you normally need to keep hold of the receipt for a reimbursement and proof you went into the store. Along with that, you may have additional tasks you need to complete while in the store, such as ask about a certain product or pay special interest to something, such as if the staff greeted you or if they asked you if you needed rechargeable batteries and maybe if they were for a digital camera or not Etc.

Later, you'd write up a report of the experience of shopping there, including all details about it, including things like if the staff were helpful (or not), if you felt under pressure due to all the sales tactics, or maybe there was stuff left out on the floor or the staff didn't know what they were on about when you asked about the types of LEDs they sold. Hand it in with the receipt and you get paid and Maplin gets a report from a shoppers point of view of that store.

As I said I only use them if there's something I want fast, and it's honestly part of their mystery shopper criteria? What a job that must be, hearing the same long-winded rubbish all day long =/.

I dare say it's even worse working for maplin, none of them seem to happy with their jobs and I'd probably say having to remember/recite all that stuff is the biggest reason why.

You're not a typical shopper is why, some people get mad if they aren't accosted by a store employee all the time, it makes them feel important, while the rest of us normal types just want to go, get my item and get out ASAP

One reason I like ordering online, is because I get an email receipt. I have all of my email receipts categorized and stored in Thunderbird and in All Mail in gmail. My email is also backed up to carbonite, an internal drive, 1 disconnected regular 3.5 inch3 3TB sata drive (once per month) and an offsite deposit box backup (also once per month). I hate paper receipts.

You're not a typical shopper is why, some people get mad if they aren't accosted by a store employee all the time, it makes them feel important, while the rest of us normal types just want to go, get my item and get out ASAP

Exactly this! I swear half the people that walk into retail stores don't get enough attention from their parents/spouse/whomever so they just go to stores where minimum wage employees have to pay attention to them.

The staff have to say those things because that's what most customers expect, as it's part of the mystery shopper guideline. If you don't like talking to people in stores, then just buy online.

Thankyou! Where I work I'm expected to offer three possible things, payment options, warranty and installation in case of a mystery shopper. But at the end of the day its just about making customers aware we provide those services, but I'm not expected to force them on people.

Thankyou! Where I work I'm expected to offer three possible things, payment options, warranty and installation in case of a mystery shopper. But at the end of the day its just about making customers aware we provide those services, but I'm not expected to force them on people.

In most instances you approaching me is the problem, not all customers need to be babysat the whole time, the rare time I would go to a store I know what I want, I'll go top the section grab what I need and try to get out ASAP, trust me most of your customers know more than you about what we want, and the ones that are clueless are obvious, the only time you should talk to me is if I ask you for help, that's your job, you trying to sell me anything else will likely lose you a sale, tell that to your bosses, we tried at an old job, they never listened

I prefer places like this becuase I don't want to wait 2 days just to get a simple thing like headphones, cables, routers, etc.,.. I love being able to savor the goods asap. Plus I hate tying my day up with shipping.

One reason I like ordering online, is because I get an email receipt. I have all of my email receipts categorized and stored in Thunderbird and in All Mail in gmail. My email is also backed up to carbonite, an internal drive, 1 disconnected regular 3.5 inch3 3TB sata drive (once per month) and an offsite deposit box backup (also once per month). I hate paper receipts.

That seems a bit excessive.

In most instances you approaching me is the problem, not all customers need to be babysat the whole time,-snip-

Sorry had to snip you there. Please re-read what you are replying to.

Thankyou! Where I work I'm expected to offer three possible things, payment options, warranty and installation in case of a mystery shopper. But at the end of the day its just about making customers aware we provide those services, but I'm not expected to force them on people.

These types of stores managers do not care about the the customer. They only care for their own job and looking good for their boss. Mystery shoppers are brought into the company because of managers like this. Sorry but to be even told anything along the lines of incase of a mystery shopper is shocking. I know full well that you might very well get one but the service should be there for the customer. The people who spend their hard earned cash in the store. Sorry not a rant at you Silver47. Its just I expect to be treated like a customer and an individual .. buying from brick stores often comes at a permium, thats why goods are more expensive.

The mystery shopper is still going to report back on how poor the rest of the shop experiance has been and if they have been doing it for a while will know full well that a offering like that is pushed if the rest of the shop doesn't follow the same company policy. Mystery shoppers will ask other questions, and sometimes your answers can't be suited from a pre-determined responce you've been told to reply via your manager.. in case of a mystery shopper.

This topic is now closed to further replies.
  • Posts

    • One of the strangest galaxies in our Universe could help answer some long overdue questions by Sayan Sen Image by Pixabay via Pexels | Not representative An international team of astronomers led by the Department of Astronomy at Tsinghua University has discovered an unusually metal-poor galaxy that may contain signs of first-generation star formation. The galaxy, named Metal-Pristine Galaxy COSMOS Redshift 3 (MPG-CR3), or CR3, was identified using observations from the James Webb Space Telescope (JWST), the Very Large Telescope (VLT), and the Subaru Telescope. The findings, published in The Astrophysical Journal Letters, describe CR3 as the most metal-poor galaxy known from the period known as "cosmic noon," around 11.5 billion years ago. Cosmic noon refers to a period when the universe was producing stars at its highest rate and galaxies were growing rapidly. In astronomy, "metals" refers to all elements heavier than helium, including oxygen, carbon, and iron. Because CR3 contains so few of these heavier elements, researchers say it closely resembles what scientists expect the earliest galaxies in the universe may have looked like. The discovery is significant because it could offer clues about Population III (Pop III) stars, the first generation of stars thought to have formed after the Big Bang. These stars are believed to have formed from gas made almost entirely of hydrogen and helium, before heavier elements were created inside stars and spread across the universe through supernova explosions. Hence this is why CR3 has been referred to as a "living fossil." Scientists have long believed that Population III stars existed only in the very early universe. As more generations of stars formed and died, they enriched surrounding gas with heavier elements, making the conditions needed for metal-free star formation increasingly rare. Because of this, researchers expected the formation of such stars to have largely ended after the epoch of reionization, a period when radiation from the first stars and galaxies transformed the neutral hydrogen filling the universe and made it largely transparent to ultraviolet light. CR3 appears to challenge that idea. The galaxy was observed at a redshift of z = 3.193 ± 0.016. Redshift measures how much light from a distant object has been stretched as the universe expands and helps astronomers determine how far back in time they are looking. In this case, the redshift corresponds to roughly 11.5 billion years ago during cosmic noon. Although the universe was already several billion years old by that point, CR3 shows characteristics more commonly associated with much earlier galaxies. Observations revealed exceptionally strong emissions from hydrogen and helium, including Lyα, Hα, and He I λ10830. Lyα, or Lyman-alpha emission, is a specific wavelength of light produced by hydrogen and is widely used to study distant galaxies. Hα emission is another hydrogen signature commonly used to trace active star formation, while He I λ10830 is produced by helium and can indicate the presence of very hot, young stars. The measured equivalent widths of EW₀(Lyα) = 822 ± 101 Å and EW₀(Hα) = 2814 ± 327 Å are among the highest ever observed in star-forming galaxies. Equivalent width is a measure of the strength of an emission line relative to the surrounding light, and such large values are typically associated with intense and very recent star formation. At the same time, researchers found no statistically significant detections of metal emission lines, including [O III] λλ4959, 5007 and C IV λλ1548, 1550. Emission lines act as chemical fingerprints that reveal which elements are present in a galaxy. Oxygen and carbon lines are commonly seen in galaxies that have already undergone significant chemical enrichment. Their absence in CR3 suggests an unusually pristine environment. Using abundance calibration methods developed with JWST observations, the team placed a 2σ upper limit on the galaxy's gas-phase metallicity of 12+log(O/H)<6.52, corresponding to less than 0.7% of the Sun's metallicity (Z < 7 × 10⁻³ Z⊙). Gas-phase metallicity measures the abundance of heavy elements in a galaxy's gas. A 2σ upper limit indicates that the true value is very unlikely to be higher than the quoted threshold. Even when accounting for uncertainties in the calibration methods, the most conservative limit remains 12+log(O/H)<6.95, making CR3 the most metal-poor galaxy identified at cosmic noon. The galaxy also appears to contain very little dust. Researchers measured a Lyα/Hα flux ratio of 13.9 ± 2.5, a result that suggests negligible dust attenuation, meaning very little of the galaxy's light is being absorbed or scattered by cosmic dust. Because dust is usually produced by earlier generations of stars, this finding further supports the idea that CR3 has experienced very little chemical enrichment. Further analysis using spectral energy distribution modelling, a technique that compares observed light with theoretical models, suggests that CR3 contains an extremely young stellar population only around 2 million years old. The modelling, which used Population III stellar templates, also indicates the galaxy has a stellar mass of approximately 6.1 × 10⁵ M⊙. The symbol M⊙ represents one solar mass, or the mass of the Sun. One of the key questions raised by the discovery is how such a chemically primitive galaxy could exist in a universe that had already spent billions of years producing heavier elements. To investigate this, the researchers examined CR3's surroundings. Their analysis suggests the galaxy may lie in a slightly underdense environment, with a density contrast of roughly δ ≈ −0.12. An underdense region contains less matter and fewer galaxies than average. The team suggests that this relative isolation may have helped preserve pockets of pristine gas. Metal-rich material expelled from nearby galaxies may never have reached CR3, while the lower rate of galaxy mergers and interactions could have slowed the mixing of enriched gas into the system. If future observations confirm these findings, CR3 could provide some of the strongest evidence yet that first-generation star formation continued well after the epoch of reionization. Such a result would challenge the conventional view that pristine star formation ended by z ≳ 6 and suggest that small pockets of metal-free gas survived much longer than previously thought. Researchers stress that more observations will be needed to determine the galaxy's true nature. Future spectroscopic studies with higher resolution and better signal quality could help confirm whether CR3 is genuinely hosting Population III star formation. The discovery is also expected to encourage searches for other similar galaxies, which could help astronomers better understand how the first stars formed and how galaxies evolved in the early universe. Source: Tsinghua University, IOPscience This article was generated with some help from AI and reviewed by an editor. Under Section 107 of the Copyright Act 1976, this material is used for the purpose of news reporting. Fair use is a use permitted by copyright statute that might otherwise be infringing.
    • "I think in the immediate absence of a partner to apply relief" In the words of Sterling Archer... "Phrasing!"
    • For me, the fundamental problems with these "smartglasses" is that they really don't work well for people with significant prescriptions and massively up the price if you use attached lenses if they have displays, and if they don't, then they're not actually "smart" anything, rather just connecting to your phone and relaying voice to an AI. In a few cases like this, they throw in small cameras to feed video to the AI. All around, these feel like both a solution looking for a problem, and the problems it tries to solve seem more easily solved by different approaches and designs. Oddly, if the rumours are true, Apple may actually have invented something for once and it kind of does this right: put cameras in ear buds and manage the interface to AI exactly as most of us do: tapping on an ear bud and saying "Hey Google" or "Hey Siri." That makes them compatible with almost everyone, can double up as a hearing assist device, an impaired vision assist device, a "smart" device... and answer your phone and play music. That just seems like a better solution all around.
    • Usually the bigger ones with many fixes/changes take a few, theyre an exception to the rule most likely
    • If you don’t get lucky with Valve’s Steam Machine reservation system, you can make your own Steam Machine instead. Valve says that “starting with the SteamOS 3.8 release, you can put together your own Steam Machine using whatever PC parts you want.” SteamOS 3.8.10 launched last week with a slew of updates, including “improved compatibility with recent Intel and AMD platforms.” Alongside that improved compatibility, Valve is giving gamers the green light to install SteamOS on their own desktops. In an interview with The Verge, Valve’s Pierre-Loup Griffais said Valve has been “rolling out improvements to [SteamOS] so it’s more compatible with desktop hardware,” including eventual support for Nvidia graphics. Griffais says Valve has “a growing team” working on Nvidia driver support for SteamOS, adding, “We’re collaborating with Nvidia very closely.” While he mentioned that Nvidia support might not come this year, Griffais emphasized that “it’s certainly something that we’re working on in the background.”     Subscription not needed: https://archive.fo/Tssfc Subscription needed: https://www.theverge.com/games/953411/valve-steamos-desktop-nvidia
  • Recent Achievements

    • Dedicated
      HidekoYamamoto94 earned a badge
      Dedicated
    • One Month Later
      timbobit earned a badge
      One Month Later
    • One Month Later
      nates earned a badge
      One Month Later
    • Week One Done
      Almohandis earned a badge
      Week One Done
    • Rookie
      dorf went up a rank
      Rookie
  • Popular Contributors

    1. 1
      +primortal
      452
    2. 2
      +Edouard
      161
    3. 3
      PsYcHoKiLLa
      107
    4. 4
      Michael Scrip
      84
    5. 5
      Steven P.
      70
  • Tell a friend

    Love Neowin? Tell a friend!