Surface Wireless Issue?


Recommended Posts

Has anyone else experienced this issue? http://answers.microsoft.com/en-us/surface/forum/surfwinrt-surfnetwork/surface-wireless-connections-going-limited/1c297928-d42d-484e-84ca-ad5d9fcd6926

Basically the wireless connection would go into "limited" randomly (which actually means "can't connect to anything at all") and you have to manually reconnect to get it to work again.

Link to comment
https://www.neowin.net/forum/topic/1117187-surface-wireless-issue/
Share on other sites

wow, why is it that the second a new device is released, bugs that should have been instantly found and fixed before release, appear for the average joe ?

Not just talking about MS, seems almost every new device regardless of manufacturer / company, has this happen, do people actually test their devices any more ?

wow, why is it that the second a new device is released, bugs that should have been instantly found and fixed before release, appear for the average joe ?

Not just talking about MS, seems almost every new device regardless of manufacturer / company, has this happen, do people actually test their devices any more ?

Seems it's a common occurrence now a days. My guess it that the head boss (ususally CEO or division head) is so eager to get the device out the door that they skip on many many parts of device testing hoping it'll be fixed in a "patch" or "OTA". The problem with this is, the users initial impression sticks with the average joe - just look at Vista for an example (bad example I know as I personally never had many issues with it).

FIRST IMPRESSIONS COUNT!

What does that have to do with this wireless issue?

Consumer ignorance is not a problem with the surface. Microsoft make it plain on the surface website that the RT can only run apps downloaded from the store. If people choose to ignore that, or not do any research before spending hundreds of dollars/pounds on a piece of premium technology, then they are at fault here. Not Microsoft.

Anyway, back on topic... I've had a couple of issues with surface so far. Both I'm sure will be fixed in updates...

Firstly, with metro apps vanishing entirely after an update of them stalled and I killed the store app. The games app for example said it was installed in the store, but it wasn't in the all apps list, and search wouldn't find it. Microsoft support had me do a refresh which fixed the issue for me, and kept all my pinned apps, etc in place. Pretty neat system that refresh thing :)

Secondly, and relating to this topic, all my wireless connections just vanished and I couldn't see any wireless networks in range even after a reboot. The adapter was showing normal in device manager and in network connections. In the end I had to remove the device in device manager (making sure NOT to remove the driver), and have it re-detected. All my networks then re-appeared. I'm sure the refresh thingy would've sorted it out too.

Lastly, every time I do a refresh it removes ALL the windows updates from the machine, including the update to Office 2013 RTM. I hope Microsoft patches the recovery image at some point down the line so the baseline that refresh goes back to includes office final.

Touch wood, it's been ok since with no further problems.

I've noticed the wireless issue, the wierd thing is that it showed the disabled icon on the lockscreen but a reboot fixed it. Seemed to happen after updates were installed so maybe they updated either the adapter firmware, the drivers or both and that caused it to lose the wireless connection.

However, it's been working perfectly since the reboot and is currently downloading a movie through Xbox Video.

Ive had this. You can tell its software. So ive been patiently waiting for a fix.

well on the thread i linked the OP said MS is working on it. how are you certain that it's software? isn't it also possible (albeit unlikely) that there's a bug with the controller itself?

I've noticed the wireless issue, the wierd thing is that it showed the disabled icon on the lockscreen but a reboot fixed it. Seemed to happen after updates were installed so maybe they updated either the adapter firmware, the drivers or both and that caused it to lose the wireless connection.

However, it's been working perfectly since the reboot and is currently downloading a movie through Xbox Video.

for me it has mostly been when i was browsing in IE, although it did happen at least once when I was not. it's happened randomly and i haven't figured out a pattern yet. there has not been an update to anything related to the wireless as far as I can tell.

Consumer ignorance is not a problem with the surface. Microsoft make it plain on the surface website that the RT can only run apps downloaded from the store. If people choose to ignore that, or not do any research before spending hundreds of dollars/pounds on a piece of premium technology, then they are at fault here. Not Microsoft.

Anyway, back on topic... I've had a couple of issues with surface so far. Both I'm sure will be fixed in updates...

Firstly, with metro apps vanishing entirely after an update of them stalled and I killed the store app. The games app for example said it was installed in the store, but it wasn't in the all apps list, and search wouldn't find it. Microsoft support had me do a refresh which fixed the issue for me, and kept all my pinned apps, etc in place. Pretty neat system that refresh thing :)

Secondly, and relating to this topic, all my wireless connections just vanished and I couldn't see any wireless networks in range even after a reboot. The adapter was showing normal in device manager and in network connections. In the end I had to remove the device in device manager (making sure NOT to remove the driver), and have it re-detected. All my networks then re-appeared. I'm sure the refresh thingy would've sorted it out too.

Lastly, every time I do a refresh it removes ALL the windows updates from the machine, including the update to Office 2013 RTM. I hope Microsoft patches the recovery image at some point down the line so the baseline that refresh goes back to includes office final.

Touch wood, it's been ok since with no further problems.

wow that's a lot of issues. the only issues I've ran into so far aside from the wireless has been lag & crashed apps but I suspect it's because of poor optimization on the app's part. the default apps work just fine and i switched from the laggy one to a different one that does the same thing and the new one works much better.

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • UK funds £60M AI labs to challenge US tech dominance with open-source models by Paul Hill The UK government has awarded £60 million to Oxford University and University College London to help keep the country in the AI race by focusing on open-source, low-hardware alternatives. This is in stark contrast to the expensive, closed-source, and high-hardware-requirement models being created in the United States and elsewhere. The money will be shared among two new academic research labs over six years to help them redesign the fundamental mathematics and architectures of AI to help the UK reduce its reliance on a handful of US tech firms. Commenting on the development, AI Minister Kanishka Narayan said: Initially, the government planned to fund just one lab with a £40 million investment, but with this update, two labs will now get access to a larger pool of funds. The labs are expected to invest in the top AI researchers at every career stage, with £2 million per lab being set aside for hiring at least ten doctoral students. The government hopes that this will grow the UK’s talent in the field of AI. The labs are also expected to work closely with the leaders in British AI research, such as the Alan Turing Institute and UKRI’s AI research hubs. This will allow the various teams to collaborate and create new solutions faster than they could alone. This development is pretty interesting for a number of reasons, chiefly that it could create a long-term challenge for US tech firms if these labs successfully scale these open-source architectures that bypass the proprietary ecosystems. It could also give British businesses and public sector organizations access to AI features without paying high licensing fees to foreign providers or needing to invest in specialized server infrastructure.
    • If I were them, I'm gonna hold out until the prices of these semiconductor parts normalize. $1,049 for a ~5 year old hardware is DoA, more so for gamers. On a deeper note, if Steam Machine is priced like this, we are soo effed up for the next gen Xbox console and PS6. With great AAA titles releasing at the end of the year, this just creates more demand...and more tears for me. Lol.
    • I suspect one reason its hard to justify subsidising is that it's not a locked down device like a traditional console is. In this climate sadly if it was a "good deal" you'd get people hoarding them for anything but gaming. The Lenovo Legion Go 2 with the Ryzen Z2 Extreme is £1300 here ($1720) for some context on how other SteamOS like devices are now priced. I got the older Z1 Extreme model for £300 with a dock, just shows how insane prices have got recently.
    • If you have an account with any of Meta's services, you technically have an account with all of their services. You may not use it, but it exists.
  • Recent Achievements

    • One Month Later
      nates earned a badge
      One Month Later
    • Week One Done
      Almohandis earned a badge
      Week One Done
    • Rookie
      dorf went up a rank
      Rookie
    • First Post
      mike_rumble earned a badge
      First Post
    • Dedicated
      tuben earned a badge
      Dedicated
  • Popular Contributors

    1. 1
      +primortal
      450
    2. 2
      +Edouard
      180
    3. 3
      PsYcHoKiLLa
      94
    4. 4
      Michael Scrip
      87
    5. 5
      neufuse
      67
  • Tell a friend

    Love Neowin? Tell a friend!