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error Windows 8 Help!

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Posted

Hi.

A friend of mine is trying to install Windows 8 right now. But he's getting a driver's error. It says that a driver is missing from your computer. It isn't specifying which one.

And there's the option to select the drivers to install, but that list is empty.

What do you recommend he should do?

Thanks.

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Posted

How is your friend trying to install 8? DVD or USB ?

I got that message using USB when I accidentally plugged it into a USB 3.0 port, moving it to a USB 2.0 port solved the error

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Posted

When I installed 8 from a usb drive, I had to select "Legacy" and not EFI. EFI was the default option when using both USB and DVD.

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Posted

How is your friend trying to install 8? DVD or USB ?

I got that message using USB when I accidentally plugged it into a USB 3.0 port, moving it to a USB 2.0 port solved the error

He's using DVD.

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Posted

Might be the RAID Controller driver it needs

Download from the board manufacturers site, extract and copy to FAT32 formatted flash drive, when asked for the driver, point it to that driver on the stick

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Posted

Might be the RAID Controller driver it needs

Download from the board manufacturers site, extract and copy to FAT32 formatted flash drive, when asked for the driver, point it to that driver on the stick

I just messaged him this, and he has no idea what driver that is. And neither do I. :p

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Posted

How old is the system he is installing it on?

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Posted

I just messaged him this, and he has no idea what driver that is. And neither do I. :p

:D Some boards need you to specify the driver manually before you can see the HDDs, most are built into the Windows install disk but some are a PITA and make you do it manually

Generally it is mainly true for people running a RAID setup, but I`m pretty sure I've had a board that made me do it for a single HDD too

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Posted

How old is the system he is installing it on?

His is system is i3. 2011.

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Posted

Okay, installation has started and he has resolved the driver's error.

But now he is running low on space, so there is a file by the name of "windows.old". Can he delete that? Is it safe to delete it?

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Posted

Okay, installation has started and he has resolved the driver's error.

But now he is running low on space, so there is a file by the name of "windows.old". Can he delete that? Is it safe to delete it?

Yea, its the old install of the previous windows that windows 8 keeps incase it needs to roll back, unfortunately its not very easy to delete

He will have to take ownership of and give himself full permissions over the entire folder and files

Might be easier to boot a live Linux Distro and delete it from linux

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Posted

Yea, its the old install of the previous windows that windows 8 keeps incase it needs to roll back, unfortunately its not very easy to delete

He will have to take ownership of and give himself full permissions over the entire folder and files

Might be easier to boot a live Linux Distro and delete it from linux

One more question. How can he revert back to Windows 7? He wants to re-install so he can dual-boot it with Windows 7.

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Posted

One more question. How can he revert back to Windows 7? He wants to re-install so he can dual-boot it with Windows 7.

In Windows 8, put the mouse down to the bottom left start screen corner and Right Click > Disk Management

Select C: > Right click > Shrink Volume

Choose the size he wants the partition for 7 to be and hit Shrink

Once it has partitioned, it will be Unpartitioned Space, to avoid confusion with any other drives etc, I find it best to Right Click that unpartitioned space and choose Format > give it a name like "New 7" something easy to spot / remember during HDD selection in setup and choose Quick Format

Once it has formatted, just boot from the 7 DVD as normal and choose that new partition to install onto

The end result will be a choice of 7 or 8 to boot into when he powers on the machine :)

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Posted

In Windows 8, put the mouse down to the bottom left start screen corner and Right Click > Disk Management

Select C: > Right click > Shrink Volume

Choose the size he wants the partition for 7 to be and hit Shrink

Once it has partitioned, it will be Unpartitioned Space, to avoid confusion with any other drives etc, I find it best to Right Click that unpartitioned space and choose Format > give it a name like "New 7" something easy to spot / remember during HDD selection in setup and choose Quick Format

Once it has formatted, just boot from the 7 DVD as normal and choose that new partition to install onto

The end result will be a choice of 7 or 8 to boot into when he powers on the machine :)

Detection thank you so so much for the help! :)

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Posted

Detection thank you so so much for the help! :)

You're welcome :)

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