Pretty sure I just bricked Google wallet....

By f0rk_b0mb
in Android Support

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Grand Master

f0rk_b0mb

Posted
Posted

Just got a nexus 7 for Christmas. Setup everything, it started freezing, so I reset it. Went to go into google wallet and it gives me an error:

DEVICE NOT READY

Wallet is unable to proceed until this device is fully initialized. Make sure the phone has network access and try rebooting if the problem persists.

I looked it up and I found this:

http://www.dailytech...rticle24796.htm

http://www.gottabemo...select-devices/

Please tell me I'm not forked? Is there a work around? Will my warranty give me a new device? Does this mean Google Wallet is bricked totally on my Google account too (I can't use it on another device)?

Geeze, Google. I understand it's partially my fault for being ignorant of the issue, but bricking my device? Really? :angry:

Help please?

Grand Master

f0rk_b0mb

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Factory reset is part of the OS so its not your fault if that killed wallet, RMA comes to mind

So how would I go about my RMA? Just call them? Says in the link their number is 1-855-836-3987. I'll give it a try.

http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411741#US

Grand Master

Detection

Posted
Posted

So how would I go about my RMA? Just call them? Says in the link their number is 1-855-836-3987. I'll give it a try.

http://support.googl...swer=2411741#US

If you just bought it, RMA to the company / shop you bought it from, explain what has happened and that its a common fault with those devices, if its faulty within 12 months there should be no issues returning it / getting it repaired

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Grand Master

f0rk_b0mb

Posted
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If you just bought it, RMA to the company / shop you bought it from, explain what has happened and that its a common fault with those devices, if its faulty within 12 months there should be no issues returning it / getting it repaired

Ok. Thanks. I'll give it a try.

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Grand Master

Detection

Posted
Posted

They transferred me 3 times and said they will escalate the situation and I will get an email. Just got a follow up email while typing this.

I buy from eBuyer, and RMA is done first of all by email, then once it is submitted you give them a call and finalise the RMA by phone, then arrange collection by email again

Grand Master

f0rk_b0mb

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I buy from eBuyer, and RMA is done first of all by email, then once it is submitted you give them a call and finalise the RMA by phone, then arrange collection by email again

This email said:

Hello Tyler,

Thank you for contacting Google. As promised, I have forwarded your case to a specialist for review. I appreciate your patience with this issue.

In the meantime, if you have any more information to add about this issue, feel free to reply to this email. Your replies will automatically go to the specialist working on your case.

Thanks,

-Name-

The Google Wallet Team

I hope they get back to me soon. Heh...guess who's never using google wallet again? :D

Grand Master

Detection

Posted
Posted

This email said:

I hope they get back to me soon. Heh...guess who's never using google wallet again? :D

Where did you buy it from?

It's good that you contacted Google about it sayings as it is a problem with their OS and they need to address it

But if you're not using Google Wallet again, is there any reason to RMA ?

Grand Master

f0rk_b0mb

Posted
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Where did you buy it from?

It's good that you contacted Google about it sayings as it is a problem with their OS and they need to address it

But if you're not using Google Wallet again, is there any reason to RMA ?

No idea. Christmas gift. The warranty is there, why not use it? I also may need it in the future.

Grand Master

Detection

Posted
Posted

No idea. Christmas gift. The warranty is there, why not use it? I also may need it in the future.

Fair enough I don't like stuff not working even if I don't use it either

Let us know how you get on, good luck ;)

Grand Master

f0rk_b0mb

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Fair enough I don't like stuff not working even if I don't use it either

Let us know how you get on, good luck ;)

Hit the nail on the head and yeah I'll keep you guys informed. Still no email from support yet. I'll give them a couple days. Thanks again for your help. :) By the way, did you get android x86 working in virtualbox?

Grand Master

The Teej

Posted
Posted

Clearly I'm way late to the party, but just to try and alleviate any fears with the factory reset procedure - I resetted my own (rooted) Nexus 7 a couple of weeks back with no issues at all.

Just as a forewarning - while the Nexus 7 is quite possibly the best Android tablet out there (with the personal exception of the Asus Transformer series), it does suffer from a fault where it becomes rather slow once it reaches to about 2-3GB storage remaining, with the only solution being a factory reset (hence why I did it to mine :p). Either way, don't let that put you off your newly acquired tablet, as USB sticks are fully usable once it's rooted, pretty much alleviating the issue :D

Grand Master

dnast

Posted
Posted

Your issue sounds a little different than the one in the articles (different error message), but if your device was already freezing that's another reason for an RMA.

I've seen a couple posts about uninstalling Wallet with Titanium Backup (on a rooted device) and then reinstalling from the Play Store to get it working. Others simply had to reboot a few times. For some people, neither method seems to work. I'd just RMA it if possible since it's a brand new device.

That's weird about the factory reset locking people out of Wallet. If that's really a "feature" then there should be some kind of warning. Performing a reset isn't exactly an uncommon task.

Edit: Somehow I missed The Teej's post. Good to hear - that factory reset issue seemed odd and unlikely. And thanks for the heads-up about the low storage issue. I'm considering getting a N7 soon.

Grand Master

f0rk_b0mb

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It's working now!! I reset it twice, went to bed, woke up tried it again and it let me in!!!! I had to setup a new pin and my card wasn't there anymore, but that's easy to readd it. I called Google so maybe they did something behind the scenes? Thanks guys for you're help! :)

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