Crisp Posted February 10, 2013 Share Posted February 10, 2013 So I wanted to try out WoW, as everyone keeps banging on about it. Just yesterday I went to set up a free account to try it out but it says my email is in use, and asked me to sign in. Problem is, I've never signed up for / played a Blizzard game before (WoW, Diablo etc.) So someone has used my email address? Well I tried the usual crap you have to go through to recover your password, and before I could enter an answer to the secret question (which I have no clue what it is because as I said, I've never had an account before) it informs me that my account has been locked down and my current password can no longer be used. It also says I need to contact support to get it unlocked, which it then gives me a URL for support page. So off I go to support, enter my problem; can't access account. Then gives me the options to contact support, email or live chat. When I click either one it asks me to sign into my Blizzard account. /facepalm What imbecile comes up with this crap? But my question is, how can I get my account back? Is there some kind of email address I can email? blizzard_support_is_broken@blizzardsucks.com? Link to comment Share on other sites More sharing options...
remixedcat Posted February 10, 2013 Share Posted February 10, 2013 facebook? Link to comment Share on other sites More sharing options...
-Deleted- Posted February 10, 2013 Share Posted February 10, 2013 Don't play wow, I'm an ex player myself, played since release until Cataclysm.,... Game went majorly downhill a long time ago. My top nerd tip would be wait for Elder Scrolls MMO, Looks much better than wow and has most of the things what wow is missing. Check it out, you can sign up for the beta at the moment. Crisp 1 Share Link to comment Share on other sites More sharing options...
Aergan Posted February 10, 2013 Share Posted February 10, 2013 Blizzard's support path is a catacomb maze of floor spikes, incinerators, swinging maces, trap doors, misdirection, poison arrows and cursed items. I wish you all the best. Link to comment Share on other sites More sharing options...
metallithrax Posted February 10, 2013 Share Posted February 10, 2013 info-en@blizzard.com is the EU contact. Crisp 1 Share Link to comment Share on other sites More sharing options...
remco8264 Posted February 10, 2013 Share Posted February 10, 2013 You could also try phone support: ''Did you know that you can use Skype to call our Support for Free? Simply install Skype on your computer or phone and use it to dial +44 800 0288246. Skype does not charge you for calls to +44 800 numbers even from outside the UK! Note: Please, only use this number with Skype, as dialing it from a normal phone or mobile would result in you incurring international call charges.'' Other numbers: Austria: 0800 362066 Belgium: 0800 81066 Denmark: 80 60 22 14 Finland: 0800 97442 France: 0805 540514 Germany: 0800 5890644 Italy: 800 928389 Netherlands: 0800 0202164 Norway: 800 83996 Poland: 0800 702217 Russia: 8800 5550104 Spain: 900 812669 Sweden: 020 1605820 Switzerland: 0800 001177 United Kingdom: 0800 0288246 Edit: the above numbers are for Blizzard EU. If you live in the US, this number is for Billing Support: 1-800-592-5499 Crisp 1 Share Link to comment Share on other sites More sharing options...
firey Posted February 10, 2013 Share Posted February 10, 2013 I've had the fun of Blizz Support before. There are a couple of things you can do (#1, report an issue of being hacked, #2 report an issue with the authenticator). Usually that will let you email them and you will be okay. Link to comment Share on other sites More sharing options...
HawkMan Posted February 10, 2013 Share Posted February 10, 2013 So I wanted to try out WoW, as everyone keeps banging on about it. Just yesterday I went to set up a free account to try it out but it says my email is in use, and asked me to sign in. Problem is, I've never signed up for / played a Blizzard game before (WoW, Diablo etc.) So someone has used my email address? Well I tried the usual crap you have to go through to recover your password, and before I could enter an answer to the secret question (which I have no clue what it is because as I said, I've never had an account before) it informs me that my account has been locked down and my current password can no longer be used. It also says I need to contact support to get it unlocked, which it then gives me a URL for support page. So off I go to support, enter my problem; can't access account. Then gives me the options to contact support, email or live chat. When I click either one it asks me to sign into my Blizzard account. /facepalm What imbecile comes up with this crap? But my question is, how can I get my account back? Is there some kind of email address I can email? blizzard_support_is_broken@blizzardsucks.com? Blizzard support is great IF you know all yoru answers and have the keys that digital editions don't. the problem is in many cases their auto tools will take you to a dead end. the ONLY way to get out of this dead end is to NOT choose that you forgot your password, lost your key fob, or got locked out, those won't help you. HOWEVER, if you choose the option of "my account got hacked" then, not only will you get all the tools you need to fix your problem, they will be fairly quick abut it as well. You will need a picture or scan of a valid ID to do this process though. and you should describe your problem thoroughly and probably point out you didn't actually get hacked. though it might not matter, I think they go through the restore your characters procedure anyway, which means if you use the account after they "fix" it, but before they tell you you can play, whatever you do in the meantime might get rolled back. Link to comment Share on other sites More sharing options...
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