Apple hit with class action lawsuit over defective retina display

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Guest seanseany

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Apple hit with class action lawsuit over defective retina displays

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A retina MacBook Pro owner is gearing up to launch a class action lawsuit against Apple over the ghosting in his computer?s display, according to Law360. The issue broadly affects the high-resolution MacBook Pros and has been ascribed to LG-made panels, versus Samsung ones. The lawsuit accuses Apple of ?tricking? customers into buying ghosting screens by not disclosing which computer uses which make of display.

Apparently the lawsuit has been filed in California by Beau Hodges. who says that the two makes of display made by LG and Samsung respectively ?exhibit different levels of performance and quality? and claims Apple is in the wrong for advertising both displays as the same.

Do customers have a right to know when parts are used or not used or are Apple adversing the products correctly ? Will this class action go anywhere at all ?

LINK to full story over at Ars Technica.

Grand Master

firey

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*sigh* some people will sue over anything. Does Apples advertisement anywhere say "Will not ghost?" if not, then the user has not reason to complain. Pretty sure apple would replace faulty screens if the guy wanted.

This guy deserves a kick in the teeth for being such a whiny bitch.

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Grand Master

TheLegendOfMart

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*sigh* some people will sue over anything. Does Apples advertisement anywhere say "Will not ghost?" if not, then the user has not reason to complain. Pretty sure apple would replace faulty screens if the guy wanted.

This guy deserves a kick in the teeth for being such a whiny bitch.

So you would be happy going into an Apple store and seeing the model on display which looks crisp and nice, you get it home, switch it on and the screen starts ghosting?

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Andrmgic

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The screens that have "ghosting" look crisp at nice at first, too. My first 2 retina MacBook pros looked great.. until I tested for the ghosting issue by setting a dark gray background and going to google.com and waiting for 5 minutes.

my first 2 displays were LG.. the second one developed the issue after about 5 months. Instead of swapping out notebook a second time, I took it to an authorized repair shop and showed them the issue. They agreed that it shouldn't do that and they ordered a replacement display for me and installed it. The new display is a Samsung model and does not exhibit these problems.

A friend of mine recently purchased a retina macbook pro after the spec bump and she also got a samsung screen... makes me wonder if Apple dropped LG as a display supplier for these machines due to the issue. I don't blame these people for being angry. A $100 lcd you got from office depot isn't likely to have that problem.. there's no excuse for the display (and main selling point) of a $2200 to $2800 computer to have a problem like this.

Grand Master

firey

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Posted

So you would be happy going into an Apple store and seeing the model on display which looks crisp and nice, you get it home, switch it on and the screen starts ghosting?

Didn't say I would be happy, but I wouldn't go all sue crazy. I would take it back and demand a replacement.

Mentor

(Account no longer active)

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Shame on LG for providing such low quality panels. I don't think it's Apple's fault, unless they knew about the ghosting and still decided to go ahead with them.

Steve Jobs would have made a lot of fuss over this (he cared about customer satisfaction). Tim Cook seems to stay pretty quiet (perhaps he's hypnotized by a reality distortion field left behind from Jobs).

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