So today I had to work from 2pm-midnight, sadly I was not able to make the line as I had not per-ordered so I convinced my husband to do the deed for me and stand in line for 10 hours. I left work at 1130pm to meet him there and grab the console and go home.
We decided to go with a bundle from Best buy for 880$ we got two choose any two games, we got an extra controller, 2 years of xbox live gold, 2 year replacement plan, some bs games membership for 20% of all new games for 2 years and 10% off used games for 2 years. I believe that was everything... Anyways it was a good deal.
We both drive home and decide to grab a beer and start unboxing everything. we take everything out very carefully and when we get to the console he hands it over to me to do the final unwrapping of the plastic and when I remove the plastic and examine the mighty fine looking load of bricks, I notice it has a scratch on it fresh out of the factory. Upon closer inspection with the lights all turned on I noticed damage going two directions and on the edges, it looks to me like it was dropped in the factory or something, Do they not have any quality control?
Do they not think I am going to examine my new console that I just spent 940$ with taxes on... I don't understand this.
Is there anything I can do about this, other than getting a new one from best buy, I'm not sure if I'll have to buy a new warranty, I don't know. I want to complain to Microsoft but would someone even legitimate listen to me or will I get some standard idiot in call center?.