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What should I do now?

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#1 jnelsoninjax

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Posted 18 March 2014 - 16:03

My Nvidia GTX 260 died, and I RMA it back to XFX. It took them 2 weeks to 'test' and then issue a replacement card, now the replacement card should be here today or tommorow, but I noticed in the email message from xfx support that they are sending me an ATI card, not an Nvidia one! I have posted a question on the support page asking them to explain what/why, but have not received a reponse yet. I really do not want an ATI card, the card that the message indicates that they are sending is XFX CORE Edition FX-777A-ZNF4 Radeon HD 7770 GHz Edition 1GB What should I do about this siituation?




#2 Mindovermaster

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Posted 18 March 2014 - 16:05

Sell it on eBay! :laugh:



#3 +riahc3

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Posted 18 March 2014 - 16:06

You should receive the same card you RMAd.

#4 Skiver

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Posted 18 March 2014 - 16:07

I would read their returns policy, some companies offer a similar replacement if they can't give you like for like.



#5 Mindovermaster

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Posted 18 March 2014 - 16:07

Not according to XFX. I am RMAing my HD6870 right now, I read that they might send you a ATI or NVIDIA replacement. No matter what your previous card was.



#6 +LogicalApex

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Posted 18 March 2014 - 16:08

I would contact XFX... You can discuss your options with them directly without all of the armchair conjecture you'll get elsewhere.



#7 OP jnelsoninjax

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Posted 18 March 2014 - 16:09

Is there any way to contact xfx via telephone? I have not been able to find a contact number.



#8 +LogicalApex

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Posted 18 March 2014 - 16:13



Not according to XFX. I am RMAing my HD6870 right now, I read that they might send you a ATI or NVIDIA replacement. No matter what your previous card was.

That doesn't seem right... If they are doing this they are violating their own warranty...

 

During the duration of the limited hardware warranty, XFX or its authorized representative will repair any XFX-branded hardware products returned to us that prove to be defective in materials or workmanship. If XFX or its authorized representative is not able to repair the product, we will replace it with a comparable product that is new or refurbished.

 

http://xfxforce.com/...nformation.aspx

 

I don't think swapping GPU venders is comparable since ATI and Nvidia offer slightly different features...



#9 Mindovermaster

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Posted 18 March 2014 - 17:14

That doesn't seem right... If they are doing this they are violating their own warranty...

 

 

 

 

http://xfxforce.com/...nformation.aspx

 

I don't think swapping GPU venders is comparable since ATI and Nvidia offer slightly different features...

 

Directly from XFX's RMA form:

 

 

XFX reserves the right to provide a replacement based on the performance of the

original purchased product and not features, current market value, or original purchase
price. XFX also reserves the right to replace products with like models of a different
type, for example AMD with NVIDIA, or NVIDIA with AMD.


#10 +LogicalApex

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Posted 18 March 2014 - 17:23

Directly from XFX's RMA form:

I would argue they are violating their warranty policy and possibly Federal law... But I am not affected so I can only armchair it...

 

This is enough to make me stay away from XFX products in general...

 

I wouldn't want to buy a top tier GPU with a lifetime warranty only to have it replaced with a low end GPU from the alternative vender in 4 years when its performance baseline is the same as a low end or mid range product...



#11 Mindovermaster

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Posted 18 March 2014 - 17:25

Are shorter warranties typically better than lifetime warranty?



#12 OP jnelsoninjax

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Posted 18 March 2014 - 17:29

How does this ati compare to the Nvidia card? Are they a close equal?



#13 Ironman273

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Posted 18 March 2014 - 17:30

Be happy?

 

http://gpuboss.com/g...GeForce-GTX-260

 

I would change my nVidia card for an ATI card...



#14 Mindovermaster

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Posted 18 March 2014 - 17:35

About the only thing you might gain in ATI is DisplayPorts.



#15 f0rk_b0mb

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Posted 18 March 2014 - 17:35

There really is nothing wrong with AMD cards. The AMD card you are getting is slightly better than the one you gave them.