I'm looking for some new helpdesk software for a 3rd party IT support company. Currently we use Spiceworks but it's not really doing what we would like it to do.I was just wondering if anyone has any experience with any alternatives?
A couple of features that are critical to us are:
Automatic tasks (we need closed tickets to generate an e-mail)
Some other things that would be desirable but not a deal breaker:
Billable and non billable time.
I've got Zendesk and Freshdesk on my trial list but I was wondering if anyone knew of any other helpdesk solutions I could check out.