Before reporting an issue with the site/didn't receive validation email

By Steven P.
in Site & Forum Issues

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Grand Master

Steven P. Administrators

Posted
  • Administrators
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At Neowin we strive to make your stay here as comfortable and enjoyable as possible, this is why we have a dedicated developer team, but do not expect support from us under the following scenarios;

Common unsupported scenarios:

  • You are using an Alpha or Beta web browser (we only support stable final releases as a rule).
  • You are using a custom style-sheet (CSS) & have modified the site to your own liking.
  • You are blocking Javascript with a browser extension like NoScript.
  • You are using an ad-blocker, some features are intentionally broke or disabled with ad-blocking in place.
  • You have not done a hard refresh of the site after major/minor changes (CTRL + F5 on most browsers).
  • Other frequently asked questions;
  • How do I change my display name?
  • How can I filter off topic posts on Neowin?

The answer to that and many more questions like it is simple. Explore your "My Settings" panel here: http://www.neowin.ne...e&module=usercp

I changed my email address and didn't get a validation mail!

  • Look for @neowin.net email in your spam/junk folder

And finally...

Use the Search, it's likely that an issue you are posting about has already been posted!

Grand Master

Jeston Veteran

Posted
  • Veteran
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Hopefully that helps weed out some un-needed bug reports. How about stating specifically what should be posted in Bug Tracker vs SFI? I know I tend to post any bugs I find in Bug Tracker and often times it is reposted in SFI by someone else.

Experienced

bmdixon

Posted
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Hopefully that helps weed out some un-needed bug reports. How about stating specifically what should be posted in Bug Tracker vs SFI? I know I tend to post any bugs I find in Bug Tracker and often times it is reposted in SFI by someone else.

To me, we should report all issues in the SFI forum. If they are then investigated and found to be bugs then they get moved into Bug Tracker so we can follow their progress.

That's the way i would do things, don't know if that's what neowin thinks? If it's not, then how should we do it?

Grand Master

Steven P. Administrators

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  • Author
  • Administrators
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To me, we should report all issues in the SFI forum. If they are then investigated and found to be bugs then they get moved into Bug Tracker so we can follow their progress.

That's the way i would do things, don't know if that's what neowin thinks? If it's not, then how should we do it?

Thats how I was going to respond (Y) :)

Grand Master

Jeston Veteran

Posted
  • Veteran
Posted

To me, we should report all issues in the SFI forum. If they are then investigated and found to be bugs then they get moved into Bug Tracker so we can follow their progress.

That's the way i would do things, don't know if that's what neowin thinks? If it's not, then how should we do it?

I thought they should be posted in the Bug Tracker, then once they are confirmed they get moved to "Confirmed (Open)."

Thats how I was going to respond (Y) :)

If that's the case, I would suggest locking the Bug Tracker forum like its subforums so normal users cannot start new topics in them.

Grand Master

Jeston Veteran

Posted
  • Veteran
Posted

Also, on the top of the Bug Tracker forum, this is the description:

This forum allows members to log bugs and issues we have missed while coding Neowin. If we can reproduce your submitted bug it will be submitted by staff to Confirmed (Open) forum.

This means the bug is being worked on, no further assistance is required!

Please try to be thorough when submitting bugs as staff will need to reproduce the problem. Some topics may be moved to Feedback Needed members will receive a automated PM if the topic is moved there. Members will also receive an automated PM response when a bug is assigned Fixed (Closed) status.

Some bugs may not be dealt with if it's an Invision Board issue, these can be submitted to Invision Power Services directly either by staff or yourself.

  • 1 year later...
Grand Master

Allan

Posted
Posted

...

  • You are using an ad-blocker, some features are intentionally broke or disabled with ad-blocking in place.

...

What 'features' are broke/disabled?

Grand Master

Steven P. Administrators

Posted
  • Author
  • Administrators
Posted

What 'features' are broke/disabled?

Nothing, now.. Minispy used to be disabled, but AdBlock Plus team fixed that lol.

But basically, the web site might now work as expected with an adblocker, and especially NoScript!

perhaps you should add for people to search for already created topics, I even find myself guilty of not doing that every once in a while.

Will do.

  • 1 year later...
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