WP7 suffering from bluetooth woes

Microsoft's recently launched Windows Phone 7 has been on the market for several months and software giant is pushing the platform at every possible chance, but now users are now pushing back with some usability issues.

For the most part the platform has received overall positive reviews, that is unless you are trying to use the Bluetooth capabilities of the device. The Microsoft Answers help forum has been busy with users having Bluetooth issues. The most common issue is when pairing the device to a cars built in Bluetooth. Users are claiming issues of call quality being poor or that their phone is randomly restarting when paired with the car.

User CCarrara writes, "My focus also syncs up just fine with the car, but calls are difficult to hear due to poor sound quality.  It 'works', but very staticky." another user claims, "I am in the UK and have a Samsung Omnia 7 phone and have exactly the same issue described above. I have 2 colleagues with exactly the same issue. I also know of many people with HTC Mozart phones with the same issue which is that we can hear audio fine but the audio transmission is really badly distorted. The same Bluetooth kit works fine with Windows Mobile 6.5, Blackberry and iPhone 3GS, so I have to lay the blame squarely at the door of Windows Phone 7. "

The amount of complaints come across many devices and from a sizeable amount of users. While Microsoft hasnt officially commented on the issue just yet, post in the forums do indicate that they are looking into the issue as a Microsoft Support moderates states "I am gathering more information about this issue, will update you as soon as possible!"

Thanks for the tip Hercules

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28 Comments

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oh, I thought only LG got that problem.... so it's a software thing...

My Optimus 7 had problems with bluetooth and wifi WPA2 (WEP is fine), but they're fixed when they swapped out the mainboard.

petroid said,
I've had no problems with my HTC Mozart and car or other phones so far...

Have you managed to pair it with a Desire?

Well, I'm sure Microsoft will get this resolved in an update. Hopefully the next one. It sounds like they are taking the platform seriously and want everything to just work. So, I'm sure it will be resolved.

I have the samsung focus with a kenwood KIV-BT900 and never have any sound or bluetooth problems, my only issue is my car stero supports Zune but since there is no audio out through the usb with the phone I can't play my music in the car like I can with my zune HD I miss this feature
also sound playing videos or games don't work through bluetooth only music I hope that is fixed in this release that is soposta be out ANY DAY NOW .... lets go with this update ...

Gibbyhome said,
I have the samsung focus with a kenwood KIV-BT900 and never have any sound or bluetooth problems, my only issue is my car stero supports Zune but since there is no audio out through the usb with the phone I can't play my music in the car like I can with my zune HD I miss this feature
also sound playing videos or games don't work through bluetooth only music I hope that is fixed in this release that is soposta be out ANY DAY NOW .... lets go with this update ...

Game sound works fine through my bluetooth speakers.

andrewbares said,

Game sound works fine through my bluetooth speakers.

Hi,
How did you get the music from your phone to work on the bluetooth stereo? I have the same KIV-BT900 unit and it says that A2DP is not supported. Also where did you hear that there will be a new update for this Stereo?

Thanks...

I personally believe it is just bluetooth in general. It can be so finicky sometimes. To tell you the truth I have still not even tried bluetooth on my LG Optimus 7 so I can't comment if it is a problem or not with my WP7

I use my HD7 in my car all the time, and have no problem. I get in the music jumps over to the car stereo, When I'm on the phone as soon as I turn the car on the call goes to the speaker, turn the car off and back to the handset it goes. Some people don't believe I'm in the car when I'm talking to them. It's great. I have the HTC HD7 and a Ford Fiesta with Ford Sync.

iKenndac said,
This joke again! That dead horse hasn't been beaten enough, has it?

I can't wait for this joke to die in a fire.

iKenndac said,
This joke again! That dead horse hasn't been beaten enough, has it?

I still hear BSOD jokes. The body of the "you're holding it wrong!" horse is still warm in comparison.

iKenndac said,
This joke again! That dead horse hasn't been beaten enough, has it?

Ha dead horse? It has been beaten so much it's more like the remnants of what was once a horses corpse now!

iKenndac said,
This joke again! That dead horse hasn't been beaten enough, has it?

Doesn't say much seeing that your name starts with "i". No time to grow up, is it?

This could be a Samsung-specific issue. I have never had a BT issue with my HD7. My friend always has BT problems with his Epic 4G.

Once I figured out the oddities of the sound volume system so i could actually hear the callers, I've had no problems connecting my Focus to my car's bluetooth system.

Bluetooth has never been MS' strengths. I remember having a WM 6.1 once and every time I had to embarrass myself before my friends as the phone simply would not connect with their Nokias and Sony Ericssons. Guess MS hasn't come far with its bluetooth implementations.

Bluetooth is hard. There's supposedly a standard for all this, but the list of phones my car (Volvo) is compatible with is ridiculous - the "Notes" column contains things like "Doesn't sync recent calls list" or "Only syncs one number per contact" for a ton of different phones. It seems everyone has implemented it slightly differently, making compatibility a nightmare!

iKenndac said,
Bluetooth is hard. There's supposedly a standard for all this, but the list of phones my car (Volvo) is compatible with is ridiculous - the "Notes" column contains things like "Doesn't sync recent calls list" or "Only syncs one number per contact" for a ton of different phones. It seems everyone has implemented it slightly differently, making compatibility a nightmare!

Wow, I didn't know that. Sounds like standards have a purpose... Good grief.

M_Lyons10 said,
Wow, I didn't know that. Sounds like standards have a purpose... Good grief.

No different than ACPI and the crappy, buggy implementations and any other standard - it is only as good as those who implement it.

I much prefer in ear headphones than bluetooth carkit.. but I know that is a matter of personal preference but either way this doesn't really effect me