Issues With Nero

[iBAWLS]

ok I searched the forums for an answer for this, but couldn't find it so if it is there sorry.

Now here is my issue. Every timie i start Nero Burning Rom 6 my computer restarts. ok i uninstalled the program then reinstalled it, and the same thing happened. then i uninstalled it then removed anything related to it from the registry. the reinstalled it and the same thing. Damn Reboot!!!! if any of you have any ideas i would really appreciate it. i am really wanting to slipstream sp2 into an xp install disc but i need nero to work first.

Regards,

iBAWLS

[L3thal Veteran]

Boot up in safe mode and open it up there. See if it still reboots.

[iBAWLS]

ok i booted up in safe mode and tried it and again it rebooted my system.

anyother ideas?? thanks for that i hadn't thought of that and it was a good troubleshooting idea.

[Daybreak]

It sounds like you're getting a BSOD on running Nero 6.

You could try disabling the Automatically Restart option and then digging up on whatever information is presented by the BSOD. Or alternatively, go into Event Viewer and take a look at what exactly is causing these restarts.

[iBAWLS]

how do i disable the automatic restart option

[NightWalker05]

how do i disable the automatic restart option

Right Click My Computer > properties > Advanced tab > start up and recovery > settings > untick automatically restart option

[Kriz]

Or simply use an alternative

[iBAWLS]

what would you suggest as an alltenative

Nero is giving me a BAD_POOL_HEADER in the bsod

[Bearded Kirklander]

Have you tried stepping back to 5.5.10.42 or something? My system gags on 6.x so I use my older 5.5 version and it works successfully.

BTW, have you tried removing all packet writing software, like InCD? You have the latest ASPI driver installed?

[iBAWLS]

MY ASPI drivers are the latest available and i have tried alternatives, as there are many out there. i have uninstall everything that that does packet writing as well. and i get the same thing.

i haven't gone back to 5.5 cause i am a little hesitant because i paid a lot for this nero 6 ultra edition. i would like to figure out this issue cause if not that many people are having issues with nero 6 it is obiously a working program. i guess i am just frustrated

thanks

iBAWLS.

[Bearded Kirklander]

MY ASPI drivers are the latest available and i have tried alternatives, as there are many out there. i have uninstall everything that that does packet writing as well. and i get the same thing.

i haven't gone back to 5.5 cause i am a little hesitant because i paid a lot for this nero 6 ultra edition. i would like to figure out this issue cause if not that many people are having issues with nero 6 it is obiously a working program. i guess i am just frustrated

thanks

iBAWLS.

I don't blame you for feeling bad. I sure did, but dropping back to v5 was the only thing I could figure out to do. I was using the DEMO 6.x and have tested each one as it has been updated. 5.5 is the only one that is stable enough for me.

Good luck.

[jtg]

What release of Nero are you running? They just updated Nero to 6.3.1.20. (They said there were issues with XP SP2. Are you running XP SP2???)

[iBAWLS]

i i have updated to the latest nero and am running sp2, but i was having these issues before i updated and after. oh well

thanks kirklander for your understanding maybe i will demand my money back

iBAWLS

[waco]

Hello,

i'm sorry but i can't solve your problem... but maybe you feel happy when i tell you that i have the exact same problem. Since i have my pc i van not run Nero and this is at the moemtn about one year!

Maybe our specs are the same? I've got the following system:

CREATIVE SB Audigy Bulk - LITE-ON DVD 16/48x IDE Tray Retail - MAXTOR 2x 120GB 8MB SATA (7200/150) 6Y120M0 - 2x TWINMOS DDR 512MB 400Mhz PC3200 - SONY Internal DRU-510A +/- DVD-R/RW Writer Retail - SAPPHIRE Radeon 9600 PRO 128Mb DDR - ABIT IS7 (Intel 865PE, P4 478 800FSB, SATA, 4DDR Dual Channel PC3200, 5PCI, 6 channel SOUND, LAN, Firewire) - INTEL PIV 2800 512KB Socket 478 800FSB Boxed with cooler - ANTEC Lanboy-EC Gamer Case 350W PSU - Windows XP pro

I really hope one of us can solve it so he can help the other!

Greetz,

WaCo

[iBAWLS]

well unfortunately we have different systems, try emailing nero, i have been trying to work with them, but it is slow going.

i have a [email protected] P4northwood800 on an Asus P4C800-e Deluxe with is the 875 chipset. i have 1GB of PC4000 corsair twinx platnum. ATI 9800 pro. Audigy 2z. 2 10,000rpm raptos in a raid 0 configuration, and another WD120GB HDD. tdk DVD+/_ r/rw and tdk 52x cdr/rw.

i hope you find a solution as well.

iBAWLS

[Bearded Kirklander]

well unfortunately we have different systems, try emailing nero, i have been trying to work with them, but it is slow going.

i have a [email protected] P4northwood800 on an Asus P4C800-e Deluxe with is the 875 chipset. i have 1GB of PC4000 corsair twinx platnum. ATI 9800 pro. Audigy 2z. 2 10,000rpm raptos in a raid 0 configuration, and another WD120GB HDD. tdk DVD+/_ r/rw and tdk 52x cdr/rw.

i hope you find a solution as well.

iBAWLS

Have you tried stepping down to 5.5?

[JoKo]

I had the same problem until I updated my chipset drivers... Something regarding my RAID-0 array seemed to cause this problem.

[iBAWLS]

ok so updating my chipset drives didn't help, but the solution that kirklander suggest did.

going back to 5.5. It will be a temp solution untill nero corrects this for me or gives my money back.

iBAWLS

[Bearded Kirklander]

ok so updating my chipset drives didn't help, but the solution that kirklander suggest did.

going back to 5.5. It will be a temp solution untill nero corrects this for me or gives my money back.

iBAWLS

So 5.5 does the job without problem for you? If so, at least you have a working solution... (Y)

[the_snitch]

Hello,

i'm sorry but i can't solve your problem... but maybe you feel happy when i tell you that i have the exact same problem. Since i have my pc i van not run Nero and this is at the moemtn about one year!

Maybe our specs are the same? I've got the following system:

CREATIVE SB Audigy Bulk - LITE-ON DVD 16/48x IDE Tray Retail - MAXTOR 2x 120GB 8MB SATA (7200/150) 6Y120M0 - 2x TWINMOS DDR 512MB 400Mhz PC3200 - SONY Internal DRU-510A +/- DVD-R/RW Writer Retail - SAPPHIRE Radeon 9600 PRO 128Mb DDR - ABIT IS7 (Intel 865PE, P4 478 800FSB, SATA, 4DDR Dual Channel PC3200, 5PCI, 6 channel SOUND, LAN, Firewire) - INTEL PIV 2800 512KB Socket 478 800FSB Boxed with cooler - ANTEC Lanboy-EC Gamer Case 350W PSU - Windows XP pro

I really hope one of us can solve it so he can help the other!

Greetz,

WaCo

i have the same reboot problem, and i am looking for a solution

My soecs are very similare to yours:

Audigy II (same as u)

Pioneer 107D DVD+-RW

2x TWINMOS DDR 512MB 400Mhz PC3200 (same as u)

ASUS p4p800 865PE (same as u)

3ghz p4

I have a RAID 0 Array which may be causing a problem??

i really wanna fix this as i cant find any good alternatives to nero :cry:

[Bearded Kirklander]

Try taking out your Audigy card and rebooting and see if that helps.

[the_snitch]

for all those following this thread i wanna say i fixed it. I basically went on a driver and software update spree.

Updated Intel application accelerator for raid

updated intel chipset software

Flashed BIOS to Asus 1016

Updated nero to the latest SP2 compatible one

now it works :D (well im burning a dvd now and it didnt reboot when i hit 'burn')

[iBAWLS]

Snitch I am glad you found a solution, i followed that same procedure for my pc by updateing the drivers and firmware, to no avail. the only solutions that worked for me is to roll back to 5.5. but i thinkg mine is a different issue as my BSOD come at just trying to start burning rom 6, not when hitting the burn button, so i dont knowi am still trying to work for a solution, and i will post one if i find one.

Regards,

iBAWLS

[mpotter]

I was having the exact same problem as you with nero 6. Nero 6 had worked fine before I reformated my computer, even with SP2. It stopped working after the reformat. Smartstart would work, but when actually starting a program within Smartstart, the computer would just restart. I turned off automatic restart and got the BSOD with BAD_POOL_HEADER 0x00000019 you mentioned. . .

After reading other posts on this forum, I did some experimenting with motherboard drivers. I have an Intel D875PBZ motherboard and 2 hard drives in RAID 0 configuration. I fixed the problem by installing Intel's Application Accelerator RAID Edition. I had this installed previously but forgot to reinstall it this time. This program can be found here:

http://downloadfinder.intel.com/scripts-df..._nm=iaar353*enu

The filename is iaar353_enu.exe. Only use this update with the Intel 875 chipset. Even if this isn't your motherboard, the problem definitely seems to be a conflict between Nero and either the motherboard, or RAID Hard drives. There may be a similar update for other motherboards. This solved my problem, hope it helps you or anyone else having the problem.

[lear2000]

I had the same exact problem as the rest of you. It seems to be a problem with Raid 0. I have two raptors in Raid 0. I did what mpotter said and its fixed now.

I would open up Nero StartSmart but as soon as I chose an option like Burn Image my computer would restart with a Bad_Pool_Header Blue Screen of Death. I had the latest version of intel's raid accelerator but It most likly wasn't working correctly because of how I had to install on my Raid 0 array. Because XP install would take the drivers off my floppy for my Raid, I had to install XP on a regular HD, then setup the raid with the accelerator program from intel so I could see the Raid 0 array in windows, I then had to use Norton Ghost to make to copy my entire C: drive operating system to the formatted raid 0 array. I then used partition magic to switch the raid 0 array Drive letter to C:. On reboot it booted from the Array and I then formatted the regular hard drive as extra storage space. I have a feeling that some time in that whole process something corrupted in the Raid Accelerator Program, and it just needed to be reinstalled.

My Problem is fixed, thank you mpotter.