IT Service Providers: What do you use management wise?

[+Neowin User 007 Subscriber²]

Hey Guys & Gals,

I've been running my business for about a year successfully (and ran the former bosses for about six years successfully) but my work load has now tripled beyond what I could ever imagine and my old method of managing service calls, etc is not working.

I've been using Exchange (Calendar) to keep my appointments and then writing descriptions in after the call is finished, billing out later in Quick Books but I feel like there may be a better all in one solution.

Does anyone have any suggestions? I'm mainly out on site and have a LOT of clients. I support everything from software issues to web design and everything in between (Servers, etc).

I've already checked out spice works which is great for a single company but not multiple clients. I'd prefer to be able to update it on my iPhone as well if possible as that's my main means of updating when out on site (although I do have my MBP on me as well, just more of a burden to pull out and connect, etc).

Thank you!

[+Neowin User 007 Subscriber²]

Anyone?

[+John Teacake MVC]

I am kind of interested in this too!

[Miuku.]

Let me understand your request a bit; do you require a time-tracking + billing + note all-in-one package?

iBiz might work (if you run OS X on your MBP) but I'm not quite sure if it's what you're after.

[Lexcyn]

Used to use BMC Remedy IT SM suite, worked pretty good, you can even get a mobile module.

Currently using Frontrange Heat ... I don't really like it as it is set up very poorly (IMO) and is confusing to work with.

Both of these comply with ITIL ITSM best practices.

[+Ryster Subscriber²]

Not sure if I understand what you're after, but if it's a kind of remote management/monitoring/support ticket type tool, then Spiceworks is a good all in one.

[_neutrino Veteran]

If you are willing to pay money We use Track-It

Otherwise in the past i have used Spiceworks. which is free.

[manroweb]

I use Capsule CRM + google apps + freeagent central.

This gives me CRM and custom helpdesk + google apps email, calender, contacts + invoicing.

All these systems are integrated, so I can log calls from email, quickly, see tasks from capsule in calendar, and invoice out quickly.

[Dashel]

Freshbooks or WorkEtc

ConnectWise isn't bad per se but its quite expensive for what you get (but does allow easy 'agent' management via Labtech)