Blank Screen w ATI Video Card driver

By ReDMaN
in Hardware Hangout

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ReDMaN

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I recently posted about how to properly have SSD and HDD running together with programs/windows etc. I ended up wiping both and starting new and everything is working fine except for when I install ATI Catalyst Control Center with driver. I have the ATI HD 5830 and whenever I install the software/driver after the reboot my screen is blank. Everything is running fine just no picture. I've googled this issue and I see many people have it but I haven't found a solution. Any thoughts?

Grand Master

zeta_immersion

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I have the exact same issue when doing driver updates .... (if you look at odd angles you might be able to see something, otherwise not sure what can help (short of deleting some files that would revert back to a standard video driver) .....

all I had to do on mine is uninstall completely the driver, all of it, reboot and install the new one, all is well.

Grand Master

TEX4S

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switch to nVidia - problem solved :)

Even though you recently formatted go ahead and use a driver cleaner, then re-install with latest driver. Only thing I can think of is to hop on to filehippo or guru3d.com & get an older version of the drivers - possibly they wont have the driver bug.

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ReDMaN

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Does Windows Update detect the card and install WHQL drivers?

I believe so. I did a system restore to prior to the ATI driver install and everything works fine. My device manager says for Display adaptors - Standard VGA Graphics Adapter.

And yes it is plugged into the correct port... It's worked before for months. I just did a wipe of both HDD and SSD to start new so there's no reason for this to be happening on the hardware side...

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tomasarson

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are all of your other drivers up to date? chipset and the like? even windows. did you fully update via windows update before trying to install the latest and greatest ati driver? did your clean install for windows include the latest service pack integrated?

i know i've had problems with some nvidia drivers making my screen nothing but black. i believe it was because i always chose to clean install and the nvidia setup uninstalled the old driver and the new driver needed permissions which i could not click yes to because my screen was black. thankfully they have fixed this now.

you're saying the drivers install fine and then only after a reboot the screen is black?

and anyone saying anything about switching to nvidia vs ati can shut up. this is not the issue.

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ReDMaN

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are all of your other drivers up to date? chipset and the like?

i know i've had problems with some nvidia drivers making my screen nothing but black. i believe it was because i always chose to clean install and the nvidia setip uninstalled the old driver and the new driver needed permissions which i could not click yes to because my screen was black. thankfully they have fixed this now.

you're saying the drivers install fine and then only after a reboot the screen is black?

and anyone saying anything about switching to nvidia vs ati can shut up. this is not the issue.

Exactly. I install ATI driver and software and then it says need to reboot. I reboot and blank screen. Sometimes I can see mouse moving around. If I restore to prior to ATI install or boot to safe mode everything works.

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tomasarson

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Exactly. I install ATI driver and software and then it says need to reboot. I reboot and blank screen. Sometimes I can see mouse moving around. If I restore to prior to ATI install or boot to safe mode everything works.

i edited my comment above a couple of times thinking about different things it could be. are you using an original windows 7 release to install windows without any service packs? if so i would try updating everything in windows via windows update. minus your video driver. once everything is for sure up to date with all service packs give the driver install another shot.

disabling your standard vga gaphics adapter isn't the way to go. we need to get those updated to the ati drivers. once you do successfully that will be gone and you will see your ati card instead.

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ReDMaN

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i edited my comment above a couple of times thinking about different things it could be. are you using an original windows 7 release to install windows without any service packs? if so i would try updating everything in windows via windows update. minus your video driver. once everything is for sure up to date with all service packs give the driver install another shot.

disabling your standard vga gaphics adapter isn't the way to go. we need to get those updated to the ati drivers. once you do successfully that will be gone and you will see your ati card instead.

Sorry for late response, I went on vacation. I just did all the Windows 7 updates and one of them was an ATI driver for the GPU. Everything is working great and the device manager now says "ATI Radeon HD 5800 Series" under Display Adapter. I would like to update to the latest ATI driver and get the software to change settings but for now I'll just leave this.

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