Please help me start my Lumia 800

[Laya Maheshwari]

This evening, my Lumia 800 died because it had run out of battery.

When I got home, I plugged the charger into the port but it just wouldn't start. I noticed that there was a slight wiggle in the phone's microUSB port and that the cable would move a bit. Its default position would be tilted to the left, but when I shifted it so as to be perpendicular, I would get the long vibration buzz in a few seconds (the same one you get when you start up the phone). Obviously this gave me hope. But after a while I got another small buzz. I can't quite place this one but it seemed like the one which happens when you disconnect the charger/data cable. And please remember that I tried all positions: holding the cable upright or letting it tilt.

I thought I'd keep the charger on for some time and just hope it'd start. If nothing else it could at least show me the empty battery cell icon that it usually does when I charging the phone after it totally died. But it didn't even do that. I tried fiddling around with the cable but I kept on getting the same two buzzes. I have found the optimum position but I'm assuming that I am not able to get a continuous stream of charge in. It disconnects rapidly.

I connected it to my notebook using a data cable and I got a message saying "Installing new device driver software." (?) I clicked on the icon, saw that "NOKIA DLOAD" drivers were being searched for. No drivers were found and device installation didn't complete successfully. But I still got the same two buzzes so I kept it connected using the data cable for some time. No progress. I waited for an hour before shifting it to the charger again. I'm still getting the two buzzes. I've tried pressing and holding the power button for extended stretches of time but even that just results in the two buzzes (UGH).

I have no tried two different chargers too, so I'm pretty sure it's not THERE that the problem lies. Can someone tell me what else I can do to solve this problem? I think I just need the second buzz to NOT come, for there to be a steady stream of charge so that I can at least get my device powered up. I have a lot of important calls which may come to this number anytime, which worries me.

I plan on taking this phone to Nokia Care tomorrow but do you think they'll just repair it without asking for bills? I got this phone as a review device. If they ask me for bills I can't provide them because I don't have them. Or, if the problem is so obviously a purely mechanical one do you think a third-party technician could just remove the microUSB port and slot it back in again properly? I'm just grasping at straws here. I really don't want to lose this phone.

Please help!

[mulligan2k]

my lumia 800 did the same thing once too, im afraid i cant help you though, i plugged it in at work and couldn't get it to come back on, took it home and plugged it into the mains and it came straight back on to the battery charge screen, then a min or two later booted. i also tried at work plugging it into my laptop and got the nokia dload device added so i was pretty sure my device still worked

[kryten]

Can you remove the battery? Try that for a minute or so if you can. I have a Quantum, so I don't know about yours.

[goretsky Supervisor]

Hello,

It the battery is completely drained there may be problems charging it off a regular 500mA USB port, I suppose. Make sure you have it plugged into the highest amperage USB wall charger that you have (ideally 1A or more) and let it charge for a few hours to see if that makes a difference.

Regards,

Aryeh Goretsky

[Alwaysonacoffebreak]

I had it a few days back aswell. Plug it in with your charger and let it be for a while, it'll start on its own at some point.

[Laya Maheshwari]

1. I can't remove the battery.

2. I can't download the Nokia Dload device drivers, so I guess that option is out.

3. I already tried the option of letting it charge for a few hours and hoping it works out. BUT IT DOESN'T. The problem isn't that the amperage is low or that the battery is completely drained out or that I'm not waiting enough. The problem is that the microUSB port is wiggly enough that the charger doesn't stay connected to the phone; there is no steady stream of charge. When I connect the phone to my notebook using a data cable, I get the connect and then disconnect sounds that are so distinct in Windows 7. I even put on my headphones to be sure.

So, what do I do? :( I know it's unibody, but are there really no third-party vendors or technicians who know how to operate this handset? It's so obviously a mechanical problem that, for all we know, could be annoyingly easy to fix.