Anyone got your Surface yet?

By siah1214
in Hardware Hangout

 Share

Recommended Posts

Grand Master

Sikh

Posted
Posted

I will give you guys a piece of advice, since I found this out and it helped me a lot.

Apparently the surface will get to you before the money is taken out (happened to me and others all over the net).

You might get charged, refunded then double charged. One is a pre authorization because of the previous mentioned mistake and one is the actual withdrawal. (happened to me and others all over the net).

It will ship and arrive before the website or the people on the phone can even tell you, the system is slow or microsoft doesnt want to depend on the courier too much so they just let it get delivered versus getting your hopes up.

But... One way to be sneaky and figure out if your order has shipped or being shipped is to take your order number, take out the MS from it, and go to UPS and Fedex, search by reference number, and paste it in their.

I found this tip on the 23 and when I went to both UPS and Fedex, it didnt show it as shipped or in their system. BUT, what I didnt realize is, fedex wants the reference # + where its going.

Once I put my reference plus my zip code, instantly it pop'd up and it was picked up in china. Now you have to understand they are a day ahead of us, BUT it worked and mine was on time. I called all the way up to the 25th and all the reps could tell me is 'itll be their when your receipt says, that is the pre order gurrantee".

Which yes, I believe microsoft planned to have them on time, but I think the couriers derped and thats why they are late.

That is why apple ships as soon as they can and have the courier hold it and if it gets delivered earlier thats better then being there late or etc.

****ing off customers is worse then breaking the "do not deliver early rule"

Grand Master

jakem1

Posted
Posted

I received an email from MS UK early this morning with a tracking number and confirmation that my Surface has shipped. It's a shame they seem so inconsistent in the UK (some people receive tracking numbers, some don't, etc.) but hopefully it should arrive today. I hope it does because my partner is unlikely to spend another day waiting for a delivery.

Mentor

coresx

Posted
Posted

I just called Microsoft about my order and tracking. Their response.

"Your order says still in process. No tracking yet.

A customer said they received their order without the tracking email being sent first.

So it may turn up without notification

Anything else I can help you with?"

I was thinking that is it ?

Nothing much scripted customer service can do, they are probably seeing the same page I see on my order page.

Still, very poor from Microsoft. Not like I ordered a unit that had a waiting time. Basically I should just expect it whenever MS feels like shipping it.

Grand Master

ahhell

Posted
Posted

I'm still "in process" too. Yeah.

I have a feeling that MS underestimated the amount of interest in Surface.

It's also the first major hardware release that they are selling directly. It's going to take a while to stream line the process.

Veteran

~Johnny

Posted
Posted

It's also the first major hardware release that they are selling directly. It's going to take a while to stream line the process.

This - especially in the UK where the Microsoft store is realistically a much smaller operation than in the US. They've never had a big product launch before, or I'd wager ever even had to deal with any orders of significant volume. A mess up just waiting to happen frankly.

Mentor

coresx

Posted
Posted

Managed to get a Live chat going on the Microsoft Store page.

They didn't have much to say either. Basically, told me to call the number which I had already done. He went on to say they are doing their best getting orders shipped from the warehouse which I should of asked where, could be China or in the UK. Didn't have anything else to say apart from saying sorry. I honestly think there is about five departments working on this but they don't communicate whatsoever so nobody has an answer.

Oh well, the wait continiues.

Collaborator

Josh_LosAltosHills

Posted
Posted

Well I went to the MS store here in Seattle just to look and walked out with a Surface w/touch cover. So far its nice, I expect more apps and soon.

Rookie

botham

Posted
Posted

Well, my case went from strange to weird to crazy. I ordered on 26th and on 28th my order disappeared from the site. After a lengthy call with the custormer support, I came to know that my order is confirmed but shipment would happen only within 2-3 weeks. I was very unhappy but as I read that a number of people have been receiving without any mails, I let the order stay on for a while. My order started appearing back on the store website on 30th.

But suddenly my surface was delivered yesterday (1st Nov) morning without any notice(through UPS). Crazy thing is Microsoft store website still lists my order as in process and Money hasn't been deducted from my bank account.

The idea of putting your order no. as tracking details on Fedex/UPS didn't work for me and the customer support seem to have no information apart from what we can see on the site.

Hope this helps someone.

Cheers

Grand Master

+pmrd Subscriber²

Posted
  • Subscriber²
Posted

I got mine yesterday. Damn UPS though. They left it crammed in my mailbox (box was sticking out about a foot). Luckily, I had just refreshed the tracking site so rushed home to get it.

UPS SUCKS!!

I assume this means there are no customs fee to pay

Veteran

neo158

Posted
Posted

One thing I have noticed, that's quite nice for Zune users, is that all the media that was already downloaded via Zune is available to download again via Xbox Music and Video.

Neowinian

Svggarden

Posted
Posted

I have been using my 64gb surface for two weeks now. Took it to the lions den(where MacBook air/pro) on the day after I bought it, and actually was not afraid. Some of them came over and ask me to show them the features. Some told me that they will be getting them for Xmas. Today I came back to the den, and saw 3 other Surface users are there proudly using their new toy.

This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Posts

    • Still using Classic Outlook? Microsoft highlights 15 reasons to switch to New Outlook

      By SkyDX · Posted

      Thanks Microsoft but no, I find both iterations of Outlook terrible nowadays and switched back to Thunderbird at home.
    • Ladybird Browser is no longer accepting outside contributions thanks to AI

      By CHUNWEI · Posted

      Same no problem to me too.
    • The official animal captions thread

      By Mindovermaster · Posted

      Happens to the best of us, bro. 😛 
    • Microsoft is making Windows 11's context menus faster, simpler, and configurable

      By SystemX2 · Posted

      Thanks to some of the other recent Windows improvements, I'm optimistic about this one. My quick wishlist would be: perf like the older menu, merge both menus or at the very least, the older menu should be a flyout, not a simulated click to the old menu, and lastly, a customization window to let users move items from one menu to another, so I could bring Send To back to the main menu, and the OneDrive settings to the older.
    • This Gigabyte AMD RX 9070 XT is very good deal despite the launch of 9070 GRE

      By hellowalkman · Posted

      This Gigabyte AMD RX 9070 XT is very good deal despite the launch of 9070 GRE by Sayan Sen Recently we reviewed AMD's latest 1440p gaming card, the Radeon RX 9070 GRE 12GB, for $549. The card is in stock too at that price, though if you want significantly better performance and don't mind spending a bit more, the Gigabyte Gaming model of RX 9070 XT is currently on sale for just $650 (purchase link under the specs table down below). The card employs Gigabyte's WINDFORCE cooling system which combines multiple design elements such as alternate-spinning Hawk fans, a vapor chamber, and composite heat pipes to manage heat dissipation. The Server-grade Thermal conductive gel further helps in this department. The inclusion of a semi-passive cooling mode allows the fans to remain inactive under low workloads, which allows for reduced noise operation during lighter usage. There is dual BIOS switch that allows toggling between performance and silent modes. The technical specifications of the Gigabyte Radeon RX 9070 XT GAMING OC 16G are given in the table below: Specification Value Core Clock Boost Clock: up to 3060 MHz Game Clock: up to 2520 MHz Stream Processors 4096 Memory Clock 20 Gbps Memory Size 16GB Memory Type GDDR6 Memory Bus 256-bit Card Bus Interface PCI Express 5.0 Maximum Resolution 7680 × 4320 Multi-View Support 4 displays Card Dimensions L=288 mm, W=132 mm, H=56 mm Recommended Power Supply 750W Power Connectors 3 × 8-pin Video Outputs 2 × DisplayPort 2.1a 2 × HDMI 2.1b Get it at the link below: GIGABYTE Radeon RX 9070 XT Gaming OC 16GB Graphics Card, GV-R9070XTGAMING OC: $649.99 (Sold and Shipped by Amazon US) (Was: $740) This Amazon deal is US-specific and not available in other regions unless specified. This is a first-party seller link (at the time of article publishing); ensure that you also purchase from a first-party seller link only. If you don't like it or want to look at more options, check out the previous deals that we have covered, OR you can also visit Amazon US deals page. Get Prime (SNAP), Prime Video, Audible Plus or Kindle / Music Unlimited. Free for 30 days. As an Amazon Associate, we earn from qualifying purchases.

  • Recent Achievements

  • Popular Contributors

    1. 1
      +primortal
      463
    2. 2
      PsYcHoKiLLa
      252
    3. 3
      Skyfrog
      80
    4. 4
      FloatingFatMan
      63
    5. 5
      Michael Scrip
      62
    Show More

  • Tell a friend

    Love Neowin? Tell a friend!