anti-virus Antivirus companies that have made major mistakes....

[+jamesyfx Subscriber²]

I do think a lot of people in this thread have jumped down your throat a bit, but... I can't even think of anything useful for you. I (and I bet most members here) have been selective with Antivirus and Antimalware software, and so have never really had any genuine problems with them.

[+Warwagon MVC]

The best answer I can give you is, every AV ****s up at some point or another. AVG and McAfee seem to do it more often than others.

[Growled Member]

...and just about every major one has and I even tried to look for myself for 5 hours and I couldn't find a decent one that hasn't.....

I think you have answered your own question. None of them.

[goretsky Supervisor]

Hello,

The reason for my question was that I found the whole setup, well, bizarre, for lack of a better term.

The message you were sent sounds like it was written by someone who had spent a some time studying your business practices in some level of detail to identify specific vendors you were familiar with (even if they got some of that wrong), which implies they already have some ability to do fairly targeted searches and analyze the results.

Why they would contact you, out of the blue, to perform some research that it sounds like they could simply handle in-house seems very strange to me. It reads almost like the setup portion of some type of scam, but I cannot image what the actual mechanism might be.

Here's a suggestion, though, that might help you with your research: Try visiting your favorite search engine (Google, Bing, et cetera) and doing a search on "{company name and/or product name} + bad signature update". You may have to play around with the search terms a little bit (bug|crash|error|issue|signature|update) but eventually you should get some media reports that help you build the report.

You might also want to do a little searching on the company or person asking about this, especially if you've not done business with them before. Even if all you find are routine things going back a few years, you will at least know they are stable and have been around for a while.

Regards,

Aryeh Goretsky

[remixedcat]

I know it's wierd they asked... mabye it's different then I thought it was... mabye it's a different reason they asked.... I don't know but they replied and they weren't too happy with this thread.... :(

I told them about ESET becuase my sister likes them and she has had them for 3 years and it's been good for her.....I did see some results of ESET deleting some files, however not near as tragic as symantec/mcafee/sophos/avg/avira

I shall see if they are happy with that.

still the best antivirus is

Common Sense 2013 Datacenter Edition

[articuno1au]

I think that's probably because Neowin users weren't happy with the thread.

There's a difference between asking for advice and asking for people to do work for you. I'm not aiming this AT you, so much as observing why your request garnered the response it did.

Occasionally **** happens with AV software. For the most part, the answer is do proper back ups and your AV can't really ruin your day..

Given you should be doing proper backups anyway, this should be easy enough to do >.<

[sc302 Veteran]

I know it's wierd they asked... mabye it's different then I thought it was... mabye it's a different reason they asked.... I don't know but they replied and they weren't too happy with this thread.... :(

They could always post the question and get the same anwser so that way you don't have to deal with the flack... it is a free forum and all.

[remixedcat]

well don't shoot the messenger they sent me the message.... I was confused myself but hey.... *shrug*

oh well let's all get over it and go grab some cookies and go play dead space 3

[remixedcat]

hmmm and I told you all to be professional and nice about this.....

[theyarecomingforyou]

I know it's wierd they asked... mabye it's different then I thought it was... mabye it's a different reason they asked.... I don't know but they replied and they weren't too happy with this thread.... :(

They asked for your experience based upon your existing relationship with several security firms and your position in several communities. If those factors weren't important they could have simply signed up to various forums and asked themselves. They were probably expecting you to ask around discreetly, talking to members with security experience rather than simply opening it up to complete strangers. And given that you mention they are a "client" I can only assume there is money involved (either directly or indirectly, through repeat business), which makes it even worse - you're attempting to profit from the kindness of people here.

Part of it was due to how you asked the question. It would be like someone studying Shakespeare asking: "Please list the primary motivations of Hamlet. Please provide 5 links to support your assertions." It just comes across as very demanding, self-entitled and lazy. You'd have done better to ask something along the lines of "I'm trying to compare the major security breaches of anti-virus companies and would like some assistance", followed by links to the research you'd done on your own (to show that you had actually been bothered to do the basics). The issue is that people feel exploited if you're not even willing to do basic Google searches yourself. Asking for users experiences is one thing but expecting people to do Google searches for you is another.

[John S. Veteran]

Asking for users experiences is one thing but expecting people to do Google searches for you is another.

Agreed....this whole thread just leaves me feeling like the OP is pimping the membership to do her work.

thread closed