Can't remember Yahoo! security questions (locked out)

By Manos
in Smart Home, Network & Security

 Share

Recommended Posts

Collaborator

Manos

Posted
Posted

I try to access my yahoo! email account. After I enter my password it says that I logged in from a different device. It asks for Captcha then for a security question!

Unfortunately

- I never filled correctly my security questions

- I never filled an alternative email and

- I also never filled a mobile number.

So what am I going to do? Yahoo support really sucks, as there is no phone number, or online chat, or at least IRC. SOMETHING. The only thing I see is pre-defined Questions & Answers. And nothing else. Noone mentions that it can stand the same situation as me!

What can I do?

Grand Master

+BudMan MVC

Posted
  • MVC
Posted

This is some kind of joke right? YOU fail to fill out all the features that they give you to recover your account, but their support sucks on a service they give you for free ;)

As stated - create a new account, this time follow the instructions and complete the recovery options.

Collaborator

Manos

Posted
  • Author
Posted

Seriously? You must be kidding right? "Open a new account" is the answer I can get from ANY forum. I didn't expect to get it from this one.

If today you were locked out from your email account and you had a lot of serious emails to answer, would you leave it like this and open a new account?

Most likely if I was a US citizen I would look for Yahoo's phone number or go by my own at their offices. You can't lose your work like this. Yes, I have an email at my domain but I was using this as well from the office. I have every right to access my personal data. And if I was about to open a new account I would go for a Gmail one.

Grand Master

+BudMan MVC

Posted
  • MVC
Posted

You have every right to do what? Access an account you don't know the personal security questions too? Nor paid for - get real dude.

You have NOBODY to blame but yourself! If you would correctly setup the account in the first place, you would not have to be crying on a public forum that you lost access to a FREE account because your own stupidity.

"If today you were locked out from your email account"

I would use the recovery options that the service provided, and I setup to recover my password ;)

I can have email set to another one of my email accounts, I can have it text me to my cell number, Or I could correctly answer some simple questions that I clearly should know the answer too, like what street I grew up on, etc. ;)

  • Kami- and DConnell
  • Like 2
Grand Master

Arachno 1D

Posted
Posted

Yahoos perspective :You are unable to verify its you account security details so they deny you access

Forum perspective : You are unable to verify its you account security details and are locked out because you didnt make any back end authorization

Your Perspective : Yahoo locked you out and its unfair,the forum wont help you and its unfair but you still want to access this account even though you have no authority and no proof its you account.

  • DConnell and Hum
  • Like 2
Grand Master

+Frank B. Subscriber²

Posted
  • Subscriber²
Posted

Another perspective: The OP wants to access another person's account, which explains why he doesn't know any of the security details.

Veteran

nabz0r Veteran

Posted
  • Veteran
Posted

I am afraid you are gonna need to either remember your stuff or create a new account. Even if you succeeded in contacting them they are gonna ask you for proofs which as you said you have none.

Grand Master

+BudMan MVC

Posted
  • MVC
Posted

support: Hello this is Yahoo Support how may I help you.

user: I can not seem to login to my account [email protected]

support: Can you tell me the city you were born in, or how about fav sports team

user: No I just typed in any old thing when setup the account, don't recall what I put in there.

user: But this is billy and my email address is [email protected] - please reset the password and tell me what it is.

support: click!

"there is no phone number, or online chat, or at least IRC. SOMETHING."

So how many email accounts do you think they have.. I would have to guess quite a few, so do you think there are 6, 7 or even 8 zeros in it. But you want them to man phone lines and or chat/irc for people that don't recall their security questions or filled them out with gibberish?

Yeah I can see your point now - yeah their support really sucks :rofl:

Lessons learned the hard way are always the best!

Grand Master

+Warwagon MVC

Posted
  • MVC
Posted

This won't help you now, but for future reference, start using a password manger such as "Roboform, or last passpass" (I use roboform). Use different passwords for different sites and edit your web mail password card to include the security questions you used along with the answers. This lets you sync them online as an offsite back as well as giving you the option to print hard copies.

The benefit of doing this, besides having the questions and answers in front of you, is that you can generate random looking answers like 1moEkJ60S81E for each security question.

I do this because security questions are the weakest link to even the strongest password. If you have to start over with a new account (at this point I think you might), I would suggest using a service which gives you the option of two-factor authentication such as Gmail (As an example).

Two-factor authentication in combination with random security question answers, will give you a very secure account.

Grand Master

Hum

Posted
Posted

I try to access my yahoo! email account. After I enter my password it says that I logged in from a different device. It asks for Captcha then for a security question!

Unfortunately

- I never filled correctly my security questions

- I never filled an alternative email and

- I also never filled a mobile number.

So what am I going to do? Yahoo support really sucks, as there is no phone number, or online chat, or at least IRC. SOMETHING. The only thing I see is pre-defined Questions & Answers. And nothing else. Noone mentions that it can stand the same situation as me!

What can I do?

What is the original computer you were using to set up and use the Yahoo account ?

Go back to that, and you should be fine.

And reset your password, secret questions, and record them for future reference.

You do NOT need a mobile number -- don't fall for that Yahoo! trick.

Grand Master

+Warwagon MVC

Posted
  • MVC
Posted
What is the original computer you were using to set up and use the Yahoo account ?

Go back to that, and you should be fine.

How will he be fine? The only way he would be fine is if that machine is set to log into yahoo mail automatically. Otherwise just because he "Used" that machine to setup a yahoo account means nothing.

You do NOT need a mobile number -- don't fall for that Yahoo! trick.

I'm not sure how yahoo does it but in the case of Gmail, giving them your mobile number is VERY useful, as it allows them to text message your mobile phone with a authentication code in the event you get locked out of you account. This makes it trivial to reset your password.

Grand Master

+Warwagon MVC

Posted
  • MVC
Posted

^ That also wastes your minutes, for those who have limits, and invites spam/robo-calls.

Yahoo! will never get my personal number.

How would spammers get your mobile number? In the case of giving it to Google, it is also used as a two-factor authentication to get into your account. So if you are assuming someone gets into your account and grabs your mobile number, then your account security blows. I doubt Yahoo would just be giving that phone number out to spammers. if they do you may want to think about switching providers.

In the case of the OP, if yahoo authenticates with a cell phone his problem would have already been solved.

To the OP .. do you by chance use yahoo messenger?

Upon doing a quick search for your issue online, it appears that your account may be currently logged into some form of yahoo messenger either on a different computer or mobile device. If you are using Messenger, sign out of it on that other device and then try to log into your account again.

If you suspect it is your mobile phone but unsure how to log out, try turning your mobile phone off. Then try logging in again.

This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Posts

    • Waymo recalls self-driving software after cars enter closed freeway work zones

      By MrElectrifyer · Posted

      Likely nothing will be done in corporate America, there have been countless Tesla self-driving incidents. Then again, there have also been countless human operated incidents. It's literally daily news here in Canada, to the extent that it's now odd if we get a day where a collision doesn't get announced on the radio throughout the day...
    • SKG Hand Massager with Heat OS500 hands on

      By Steven P. · Posted

      SKG Hand Massager with Heat OS500 hands on by Steven Parker I was offered the chance to test out the SKG Hand Massager with Heat OS500, and full disclosure, they let me keep it regardless of my findings. Anyway, I jumped at the chance due to my long hours sitting at my desk, mousing around. Apologies for the knife cut across the top of the box; that was my doing, being a bit too heavy-handed with opening up the outer packaging. First up, what's in the box: SKG Hand Massager with Heat OS500 1x Type-C charging cable User Manual 1-Year Warranty (card) In short, everything you need to get started. According to the official Amazon listing, here are the key features: Full-Hand Air Compression: OS500 wraps your fingers, palm, and wrist with multi-chamber air compression for a complete hand relaxation experience. The extended massage chamber helps cover more of the hand and wrist area than standard palm-only hand massagers Palm Kneading with 6 Modes & 6 Intensities: Built-in palm kneading rollers add a hands-on massage feel, while 6 preset modes and 6 pressure levels let you choose the comfort level that fits your day—from gentle relaxation to a firmer full-hand massage 3 Heat Levels with Cooling Fan: Choose from 104°F, 113°F or 122°F warmth to suit different seasons and comfort preferences. The built-in cooling fan helps reduce stuffiness during heated sessions, keeping your hand feeling fresh and comfortable Easy Visual Display & Smart Timer: The digital image display clearly shows massage area, mode, intensity, heat level, and remaining time at a glance. Select 10, 15, or 20-minute sessions for quick office breaks, evening relaxation, or everyday hand care Rechargeable, Cordless & Comfortable: A 3000mAh battery supports over 90 minutes of full-function use on a full charge, with convenient USB-C charging. The soft inner lining, smooth ABS/PU finish, and premium black-gold design make OS500 ideal for home, office, or gifting With all that out of the way, here are my own findings. I gave it a try on both left and right hands, and as you can maybe see from the above YouTube Short, (sorry for the shaky video), my whole hand fits in, but my wrist barely enters the Hand Massager. I was able to push through a bit more with my fingertips extending out the other end to get a bit of massaging on the start of my wrist. Usage For some reason, there is a strap that is very difficult to fasten to my wrist with one hand. I am not sure what function it has, and it isn't mentioned in the user manual. The only thing I could find was in the product images that claimed "wrist precision". Unlike the Bob and Brad Hand Massager, this device does not massage the wrist anyway, even though a "wrist mode" is mentioned, which must be for smaller hands than I have, as it is mainly intended for the hand and fingers. In addition, for its steeper price, there are no disposable gloves provided in the box, which is a bit of an issue considering the internal cover (which appears to be elasticated nylon) cannot be removed for washing; so you are left with only one choice: always thoroughly wash your hands before using it. I can imagine this thing getting a bit grimy after a period of use, and that is a bit of a shame. With that said, the buttons on the device, from left to right, do the following: Heat button: 3-level heat control at 104°F, 113°F, or 122°F Mode button: Auto mode Circular mode Soothing mode Relax mode Palm and fingers mode Palm and wrist mode Intensity button: from (First-time users) 15Ka, 25Ka, 35Ka, 45Ka, 55Ka, 60Ka (Intensive relief) Knead button: on or off (6 pressure levels) Power button: Long-press to turn on or off Cooling button: turn on or off the cooling fan Also, in the product imagery, it states there are 36 "custom modes," but nowhere is it listed what these modes are. I can only imagine that they mean a combination of all of the above settings in different intensity levels. The device itself seems to rely on a single "kneading" mechanism located at the palm area of the hand, which spins when in use, and the other massage features are mainly utilized through the air sacs, increasing and decreasing at various levels on the hand and fingers. I am not sure it offered too much relief for someone who is typing and operating a mouse for hours at a time; further testing may be required. It does feel nice, though. Finally, you may be wondering how this fits into the scope of a tech website? Well, let me tell you something: sometimes I sit for up to 15 hours working on Neowin, and although I take breaks in between, it takes a toll on my body. I think in the immediate absence of a partner to apply relief, a good massager like this Hand Massager can shed the strains of the day in just a couple of 15-minute bursts. On the official website, this has an MSRP of $99.99, but luckily for our readers, it is selling at $10 off for just $89.99 right now on Amazon. SKG Hand Massager with Heat OS500 for $89.99 (with $10 off coupon), $99.99 MSRP For me, this gets a thumbs hands(?) down. However, it could be improved by making it so that the protective covering could be removed and thrown into the washing machine, or get yourself some disposable gloves to use with it. As an Amazon Associate, we earn from qualifying purchases.
    • Creative Sound Blaster AE-X PCIe review: your headphones will love it

      By Taliseian · Posted

      Thanks for the info, but I'm still not sure if I need this....
    • We check out the SKG PS700 Neck Massager

      By Steven P. · Posted

      We check out the SKG PS700 Neck Massager by Steven Parker I was offered the chance to test out the SKG PS700 Neck Massager, and full disclosure, they let me keep it regardless of my findings. Anyway, I jumped at the chance due to my long hours sitting at my desk; I figured it could offer some neck pain relief. What's in the box: SKG PS700-2 Neck Massager Rechargeable Battery (inside massager) Type-C USB cable User Manual Quick Start guide 1-Year Warranty In short, everything you need to get started. According to the official listing, here are the key features: Biomimetic Kneading & High Torque Motor: Designed with innovative biomimetic kneading heads that perfectly simulate the touch of human hands. Powered by a high-torque motor, this massager delivers powerful and precise deep tissue relief to effectively target stiff neck muscles and release built-up tension Soothing Heat & Integrated Sound Relaxation: Experience the ultimate Relaxationation with our dual-action approach. The soothing heat function gently warms your neck, while the built-in sound Relaxation provides calming audio tracks, helping you achieve a state of mindfulness and mental tranquility during your physical massage Cordless Convenience & Travel-Ready & Father's Day Gifts: Crafted for maximum portability and ease of use. Its lightweight, cordless design allows you to enjoy a premium massage anywhere without the hassle of tangled wires-whether you're taking a quick break at your desk or winding down at home Versatile Relief for Home & Office: An essential wellness companion for office workers, gamers, frequent travelers, or anyone looking to integrate mindfulness into their daily routine. It seamlessly fits into your lifestyle, providing instant neck relief whenever and wherever you need it Safe & Premium Materials: Manufactured with high-quality, skin-friendly materials to ensure a safe and comfortable experience without irritation. SKG backs this device with dedicated customer service, making it a thoughtful tech-health gift for family and friends App & Bluetooth Music Control: Connect via Bluetooth to control your massage settings through the dedicated app and enjoy your favorite music during your massage session for a fully customizable and immersive relaxation experience Red Light Warmth Technology: Features advanced red light warmth technology that penetrates deep into neck muscles to enhance blood circulation and provide soothing comfort while relieving muscle tension and stiffness Design With all that out of the way, here are my own findings. SKG does not say what materials are used to make the neck massager. However, on the product website, it mentions "soft-touch silicone" with what looks like PU leather cushioning, with the rest being mostly made up of plastics. On the inside of the massager, there are two "biomimetic kneading heads" that are motorized for the different styles of massage, which are not actually listed at all in the paper user manual, but the standard included modes are: De-stress mode, Mediation mode, Relax mode, Shiatsu mode. The massager looks quite premium and is actually very comfortable to wear. This massager is small and light enough to go anywhere, as it doesn't get in the way of anything, so I was able to use it in the chair while writing this review. Unlike the back massager, SKG does not warn in the user guide not to use it for more than 30 minutes a day (or two 15-minute sessions). However, there is a long laundry list of important safeguards to consider before and during the use of the device, and it is warned that the neck massager is not waterproof. It also includes a 1,400mAh battery with a rated power of 14W and input of 5V, which is the standard for up to USB 3.0 power (although the Amperage is not mentioned at all). SKG does not say how long it takes to charge, but a quick calculation at 2A (if that is what it is) would mean it would take roughly 1.5 hrs to charge from empty. In any case, the light around the button changes from orange to green on a full charge. In addition, it is not possible to use the device while it is charging. On the right of the neck massager is the On/Off and modes button, which also acts as a joystick. You can operate all the modes directly from the power button, as well as the app, which I'll get into a bit later: Push up: Short press to adjust Heat levels On/Off button: long press Mode Switching: Short press (while in operation) ➕ Push left: increase Music volume ➖ push right: decrease Music volume Push down: Short-press to turn Music on or off The massager defaults to De-stress mode, and it is not stated anywhere if the neck massager has overheat protection. This time around, regarding heat, the only detail I could find is that it has "triple action soothing heat." The temperature stages are not listed anywhere in the paper manual, Amazon listing, or official website. The heat levels can be adjusted through the app or directly on the device using the joystick button. Usage There's also the SKG Health app, which makes using the massager far easier than feeling around for the button on the side of your neck. If the app is stopped, you are required to log in with a verification code over email, which I am not too pleased with, as this means it will only work that way for however long SKG decides to support it through said app. However, I was not able to get the app to connect to the OS500, which I have reported back to my contact. Bluetooth appeared to be working on the neck massager as it became available to pair with my phone, but the SKG app failed to discover it. Before I forget, there's also a switch next to the USB charging port to deactivate and activate the Voice Prompt, which, when enabled, audibly tells the user when switching intensities, modes, or connecting to the app and informs when the massages start and are completed. That said, on to my likes and dislikes, which are listed below. What I didn't like Unable to connect the Neck Massager to the app Use through the mobile app relies on continued support from SKG What I liked Can be used without the app Cordless use Light and comfortable to wear Heat is also quite comfortable Where to buy: According to the official website, this has an MSRP of $249.99, but is currently $50 (on Amazon). To sweeten the deal a bit more, there's also an in-page coupon that knocks a further $20 off the price. SKG PS700-2 Neck Massager for $179.99 on Amazon (was $199.99) Apply the in-page $20 off coupon for the final price of $179.99 Just like the back massager, this gets a confused thumbs up (due to the cost). However, I cannot rate it through app usage as it failed to connect. As an Amazon Associate, we earn from qualifying purchases.
    • This Samsung T7 external SSD deal lasts less than a day

      By hellowalkman · Posted

      This Samsung T7 external SSD deal lasts less than a day by Sayan Sen Recently we had covered some nice deals of internal NVMe SSDs which include the 4TB TeamGroup G50 for only $400, the WD_BLACK SN7100 2TB for just $243, as well as the Samsung 990 PRO 1TB for $370. If however you require an external SSD for portability and quick data transfers and have a budget of less than $200 the Samsung T7 1TB model is currently on a limited time deal at just $190, it's lowest price in nearly three months. The deal ends today so you better hurry if you need one (purchase link below). The T7 weighs in at just 72 grams meaning it should be fairly easy to carry around helping in the portability department. Via its USB 3.2 Gen 2 interface the T7 promises sequential read speeds of up to 1050 MB/s and writes of 1000 MB/s. It is also fairly robust with a drop protection of up to 2 meters, though bear in mind that this is not waterproof. For that you will have to choose the rugged T7 Shield. The technical specifications of the Samsung T7 1TB are given in the table below: Specification Value Model Code (1TB) MU-PC1T0T / MU-PC1T0H Interface USB 3.2 Gen 2 (10 Gbps) Dimensions (W × H × D) 85 × 57 × 8 mm Weight 72 g Sequential Read Speed Up to 1,050 MB/s Sequential Write Speed Up to 1,000 MB/s Drop Resistance Up to 2 m (6.6 ft) Encryption AES 256-bit hardware encryption Operating Temperature 0°C to 60°C Non-Operating Temperature -40°C to 85°C Humidity 5% to 95% (non-condensing) Shock Resistance 1,500 G, duration 0.5 ms, 3-axis (non-operating) Vibration Resistance 20–2,000 Hz, 20 G (non-operating) Get it at the link below: Samsung T7 Portable SSD, 1TB External Solid State Drive, MU-PC1T0T/AM, Gray: $189.98 (Sold and Shipped by Amazon US) Good to know This Amazon deal is U.S. specific, and not available in other regions unless specified. We only use first-party seller links (at the time of article publishing); ensure that you purchase from a first-party seller link only. Check out Today's Deals on Amazon | or our recent tech deals. Become a Prime member (for Students or SNAP) via Neowin Get Prime Access - Prime for half price (for qualifying Medicaid, EBT, SNAP) Subscribe to Prime Video, Audible Plus, Music Unlimited or Kindle Unlimited via Neowin As an Amazon Associate, we earn from qualifying purchases.

  • Recent Achievements

    • Dedicated
      Almohandis earned a badge
      Dedicated
    • Dedicated
      JuvenileDelinquent earned a badge
      Dedicated
    • First Post
      DrWankel earned a badge
      First Post
    • Reacting Well
      DrWankel earned a badge
      Reacting Well
    • Week One Done
      Supreme Spray LV earned a badge
      Week One Done

  • Popular Contributors

    1. 1
      +primortal
      505
    2. 2
      +Edouard
      184
    3. 3
      PsYcHoKiLLa
      85
    4. 4
      Michael Scrip
      78
    5. 5
      Steven P.
      76
    Show More

  • Tell a friend

    Love Neowin? Tell a friend!