My friends Xbox One is broken

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Grand Master

Showan

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A close friend of mines received his Day One: Xbox One from Amazon just like I did on launch day.  We both hooked it up around the same time as well.

We both discussed the pros and cons of the system and so forth.

 

Now lets fast forward a week later.  My friend's Xbox One has bit the dust.  It started while he was trying to get into Battlefield online match, it wouldn't let him in, and not only that, it would also freeze up his Xbox One.  He quits out of the game outright and tries to go back in, and this time the game disc won't read...  Turns off the Xbox One and turns it back on, makes sure all games and apps are closed, ejects BF4 disc puts it back in, the disc won't read...  Ejects disc, and puts in NBA2K14, tries to play it, no disc is recognized at all.

 

Calls Microsoft, they put him through the usual unplug cables and such.  Make sure all game and apps and such are closed (usual scripted walk through's when you call support)...

Uninstall game and Re-Install game (which takes forever as it is), disc is recognized again, but there is a disc read error..   

 

They are shipping him a coffin and giving him a copy of Dead Rising 3 as a "I'm sorry gift"

 

I've been on a pro-Microsoft tour as of late, but that is reversing mighty fast.  And this goes for more than Xbox at that.

 

Yes, my Xbox is fine.  But seeing the Xbox One's dropping like flies.  I have to wonder, how long will mines be fine for...

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Grand Master

Nick H. Supervisor

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Again, this isn't surprising. You'll be taking a higher risk when buying a launch-day product than if you waited a while for them to iron out the issues. You can say, "but that just shouldn't happen" all you want, but it does.

On the plus side, at least they're compensating him with a game. (Y)

Grand Master

Showan

Posted
  • Author
Posted

How did he uninstall and reinstall if the drive is bad?

 

It glitched..  He was unable to uninstall the game.  Turned off the console, turned it back on, the disc was recognized again.  He was able to reinstall the game (again)... But when he tried to launch the game, it told him he had to have the disc in the drive.  It was in the drive.

Grand Master

vcfan

Posted
Posted

Yes, my Xbox is fine.  But seeing the Xbox One's dropping like flies.  I have to wonder, how long will mines be fine for...

im healthy as a horse. seeing people dropping like flies has me wondering how long will I live.

point is, we cant judge if and when something like this will happen because of some other case of it happening. its common for launch stuff to have bugs,defects and other things that will be reduced with tweaks in the manufacturing. it happens to every single piece of electronics released by any company.

its becomes a problem if a large percentage of the product is bad. this is not happening. its just a tiny amount of bad drives at the moment.

Mentor

JonnyLH

Posted
Posted

Just sounds like his BF4 is broke and not his Xbox. Has he even tried another game?

 

There's going to be problems with launch hardware on this scale. Why get annoyed when the service from MS is good?

Grand Master

Showan

Posted
  • Author
Posted

Just sounds like his BF4 is broke and not his Xbox. Has he even tried another game?

 

There's going to be problems with launch hardware on this scale. Why get annoyed when the service from MS is good?

 

NBA 2K14 same issue...

 

It seemed like it would be fine... Especially after uninstalling game and turning off console unplugging cables and such.. hooking everything back up... the games were able to be re-installed... but when you go to launch them, it tells you that the disc has to be in the tray... which makes no sense at all... If you are able to install from disc, that means the disc is being recognized... but when launching game, it is not.

Grand Master

DrunknMunky Veteran

Posted
  • Veteran
Posted

A close friend of mines received his Day One: Xbox One from Amazon just like I did on launch day.  We both hooked it up around the same time as well.

We both discussed the pros and cons of the system and so forth.

 

Now lets fast forward a week later.  My friend's Xbox One has bit the dust.  It started while he was trying to get into Battlefield online match, it wouldn't let him in, and not only that, it would also freeze up his Xbox One.  He quits out of the game outright and tries to go back in, and this time the game disc won't read...  Turns off the Xbox One and turns it back on, makes sure all games and apps are closed, ejects BF4 disc puts it back in, the disc won't read...  Ejects disc, and puts in NBA2K14, tries to play it, no disc is recognized at all.

 

Calls Microsoft, they put him through the usual unplug cables and such.  Make sure all game and apps and such are closed (usual scripted walk through's when you call support)...

Uninstall game and Re-Install game (which takes forever as it is), disc is recognized again, but there is a disc read error..   

 

They are shipping him a coffin and giving him a copy of Dead Rising 3 as a "I'm sorry gift"

 

I've been on a pro-Microsoft tour as of late, but that is reversing mighty fast.  And this goes for more than Xbox at that.

 

Yes, my Xbox is fine.  But seeing the Xbox One's dropping like flies.  I have to wonder, how long will mines be fine for...

 

 

Just sounds like his BF4 is broke and not his Xbox. Has he even tried another game?

 

There's going to be problems with launch hardware on this scale. Why get annoyed when the service from MS is good?

Grand Master

Lingwo

Posted
Posted

It is one of those things.

 

Like Sony's launch. If you look at the ratio of percentage shipped and failures. It will be pretty low.

It probably just seems worse as it is a friend of yours.

 

Product launches. You always have failures. Best thing is call support and hope they get it sorted quickly and to be fair with MS, their support folk may be a nightmare to deal with but MS have a good system in place which gets replacements sorted quickly.

Grand Master

Showan

Posted
  • Author
Posted

Surely its not the reliability of the Xbox which has made you lose interest in the Xbox One, cause all Xbox's have had reliability issues well before the Xbox One.

 

What are the other reasons?

 

I think it's Microsoft as a whole (and I was actually on the verge of going all things Microsoft: Phone, Tablet, etc.  I have since returned the Surface 2.  on fence about Windows Phone.  ...

 

 I grow tired of things after a certain amount of time.

 

I was on a Google kick,and now am ready to dump Android and all other Google services...

 

I was a Playstation fanatic and while I still like Sony, it's not the same love like I had for them in the late 80's and early 90's...

 

Nintendo take's TOO long to release the games I want ( I'll buy Zelda, Metroid, Mario Kart, Kid Icarus, and such over and over and over again., if they could get the games out the door and on to store shelves.)

 

Only company I have not given much attention to is Apple.  I do own a iPad 2 (thats because all other tablets sucked when the iPad was released).

 

Maybe it's Apple's time to get some attention from me.

Grand Master

Showan

Posted
  • Author
Posted

It is one of those things.

 

Like Sony's launch. If you look at the ratio of percentage shipped and failures. It will be pretty low.

It probably just seems worse as it is a friend of yours.

 

Product launches. You always have failures. Best thing is call support and hope they get it sorted quickly and to be fair with MS, there support folk may be a nightmare to deal with but MS have a good system in place which gets replacements sorted quickly.

 

I think it's the $500 price tag, and then it drops just like that, that's what I think annoys me...

 

This isn't like a $50 loss... It's a 1/2 a grand...

 

I've never bough a extended warranty for ANY console I've ever owned... And I went and got the 3yr with accidental to make sure my behind is covered.

Grand Master

trooper11

Posted
Posted

I've been on a pro-Microsoft tour as of late, but that is reversing mighty fast.  And this goes for more than Xbox at that.

 

Yes, my Xbox is fine.  But seeing the Xbox One's dropping like flies.  I have to wonder, how long will mines be fine for...

Um, where has it been said that X1's are dropping like flies?

There has been less chatter about X1's failing than ps4s at launch, so I don't think anyone would say its at a big level. Sure that could change, but right now it seems to falling in line.

The key to all of this is how MS or Sony handle a failure. MS is being especially proactive in this regard. They just go ahead and offer you advanced replacement and a free game of your choice.

As long as these companies are willing to quickly make good on their warranty, that's a good sign.

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Grand Master

DrunknMunky Veteran

Posted
  • Veteran
Posted

Um, where has it been said that X1's are dropping like flies?

There has been less chatter about X1's failing than ps4s at launch, so I don't think anyone would say its at a big level. Sure that could change, but right now it seems to falling in line.

The key to all of this is how MS or Sony handle a failure. MS is being especially proactive in this regard. They just go ahead and offer you advanced replacement and a free game of your choice.

As long as these companies are willing to quickly make good on their warranty, that's a good sign.

 

If only that were true for all of us ;) :P

Grand Master

Showan

Posted
  • Author
Posted

Um, where has it been said that X1's are dropping like flies?

There has been less chatter about X1's failing than ps4s at launch, so I don't think anyone would say its at a big level. Sure that could change, but right now it seems to falling in line.

The key to all of this is how MS or Sony handle a failure. MS is being especially proactive in this regard. They just go ahead and offer you advanced replacement and a free game of your choice.

As long as these companies are willing to quickly make good on their warranty, that's a good sign.

 

The prompt response to the issue is good I guess.

 

Dropping like flies may be stretching it.  But to think we both ordered during E3 at the same time from Amazon.  My console has been mint so far.  But when it happens to someone you know, it lingers in the back of your head.

Grand Master

Torolol

Posted
Posted

Its not xbox one fault but its the xbox one's optical drive fault.

 

That kind of disc-jamm are quite common occurrence on slot-loading type,

which why I prefer non slot-loading whenever possible,

whenever disc-jamming happened, it would have less devastating effect,

compared when it happened in slot-loading drive.

Grand Master

Showan

Posted
  • Author
Posted

I am impressed with Microsoft response time to this at least.

They are trying to get the console to him, by Monday (and he called during Thanksgiving).  They allow him to keep the cables and his Day One Controller.  and things of that nature.  Just has to return the physical console (just like during the RRoD days)

 

Edit: And he gets a free game.  It's a sucky way to get a game, but at least it's free.

Grand Master

LaP

Posted
Posted

 

I've been on a pro-Microsoft tour as of late, but that is reversing mighty fast.  And this goes for more than Xbox at that.

 

Yes, my Xbox is fine.  But seeing the Xbox One's dropping like flies.  I have to wonder, how long will mines be fine for...

 

 

Honestly there's right now absolutely no proof about the PS4 or One broking at an unusual rate for launch systems.

 

Yes some of them will break or be DOA. More than later in the life span of both consoles. Specially since lot are being sold right now. It sucks. But it's not a reason to have a negative opinion of a product. MS honored the warranty and sent him a new console with a  free game.

 

I understand that lot of people got burned last gen. I was one of those with 2 broken consoles (RRoD on launch model and DOA HDMI port on elite model). But right now there's no proof the failure rate is anything close to what we have seen last generation with the RRoD.

 

Both consoles so far seem to be handling the workload very well from what i can gather in reviews and in real life with my friends.

Grand Master

Showan

Posted
  • Author
Posted

Honestly there's right now absolutely no proof about the PS4 or One broking at an unusual rate for launch systems.

 

Yes some of them will break or be DOA. More than later in the life span of both consoles. Specially since lot are being sold right now. It sucks. But it's not a reason to have a negative opinion of a product. MS honored the warranty and sent him a new console with a  free game.

 

I understand that lot of people got burned last gen. I was one of those with 2 broken consoles (RRoD on launch model and DOA HDMI port on elite model). But right now there's no proof the failure rate is anything close to what we have seen last generation with the RRoD.

 

Both consoles so far seem to be handling the workload very well from what i can gather in reviews and in real life with my friends.

 

My experience with the One has been exceptional so far.  It just works.  At least for me.

 

Reading about a few failures online doesn't really cross your mind much.  But when it happens to you or a friend.  It kinda makes you think of it a little bit more.  

 

This was my mindset on the Xbox One's failure rate on Wednesday 11/27/13:  %.0001 failure rate.

Here's my mindset on the Xbox One's failure rate on Friday 11/29/13  %80  (YES THIS IS A PARANOID EXAGGERATION AND DOES NOT ACTUALLY REFLECT THE FAILURE RATE OF THE XBOX ONE)

Grand Master

LaP

Posted
Posted

its becomes a problem if a large percentage of the product is bad. this is not happening. its just a tiny amount of bad drives at the moment.

 

Even if a large percentage is bad as long as MS and/or Sony honor the warranty and sort things out before the warranty period is over i don't see this as a problem at all.

 

The RRoD was a problem because initially the warranty period for the 360 was 3 months only (the warranty period of both the One and the PS4 is 1 year i think which is a lot more reasonable). Lot of first year 360s broke after the short warranty period was over and well before MS extended it (i think MS extended the warranty period only 3 years after the launch). People with a broken 360 were stuck with a brick and had to pay to repair it or sell it on ebay. There was back then like over 10 pages of search results for the keywords RRoD XBox 360 on ebay.

 

Right now things are looking perfectly normal. It's a launch product. Some people will have problems. MS and Sony will honor the longer warranty and replace the problematic systems and both will likely sort things out before fall of next year.

Grand Master

HawkMan

Posted
Posted

Normal stats for electronics is a 5% failure rate, even with the massive media hype about the PS4 failures, they are supposedly far below that. even under a single percentage. so by all accounts, both consoles despite being high failure rate electronics, are well below the average failure rate. 

Grand Master

LaP

Posted
Posted

 

 

Reading about a few failures online doesn't really cross your mind much.  But when it happens to you or a friend.  It kinda makes you think of it a little bit more.  

 

 

Yeah i agree and understand. Perfectly normal. In fact one of my friend just got a DOA XBox One last weekend. The HDMI port was not working. He was frustrated a lot lol. He had two RRoD last gen too so right now he is totally ****ed off about it.

 

Right now i'm waiting. I wont touch the One or PS4 before fall of next year just in case ;) Anyway i want to see what the Steam Boxes will look like before making a decision.

Grand Master

Showan

Posted
  • Author
Posted

Enough said.  Get over it and enjoy your new toy.

 

 

I'm enjoying the heck out of it so far....

 

On a side note,  LEGO Marvel Super Heroes is  TON OF FUN....I give it a 9/10...  Kinda don't regret choosing it over Ryse and BF4

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