Surface 2 update ruined my tablet


Recommended Posts

So I had the annoying Bitlocker problem that was making me have to enter my Recovery Key whenever I rebooted my Surface 2 (which was quite often given how frequently it locks up) so today when I heard an update to fix it was out I was eager to get it installed.

 

I installed the update and when it rebooted I get this. It never stops, and there's nothing I can do.

 

 

Link to comment
https://www.neowin.net/forum/topic/1195595-surface-2-update-ruined-my-tablet/
Share on other sites

So I had the annoying Bitlocker problem that was making me have to enter my Recovery Key whenever I rebooted my Surface 2 (which was quite often given how frequently it locks up) so today when I heard an update to fix it was out I was eager to get it installed.

 

I installed the update and when it rebooted I get this. It never stops, and there's nothing I can do.

 

First advise I could think of giving, any way to warranty return it? (As a Microsoft update caused it? )

Given the issues that you've been having, I would serious consider exchanging it for a new device. There is absolutely no reason that properly functioning hardware running Windows 8 would BSOD frequently and then fail to recover, and now this additional issue.

Then the MS site recommends returning it.

 

http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/windows-stops-responding

Surface is stuck on the Surface startup logo

If your Surface is stuck on the Surface startup logo, turn off Surface and then turn it back on:

Step 1: Press the power button and hold it down for 10 seconds.
This ensures that Surface shuts down instead of just going to sleep. Step 2: Next, press the power button to turn Surface back on.

If shutting down Surface and turning it back on doesn't help, your Surface needs service. Request service at the Surface Online Service Centerexternal.png.

I don't have a USB A-Male to A-Male cable :\

 

Trying this atm, downloading the recovery image from Softpedia:

 

http://www.tomshardware.com/news/how-to-fix-windows-rt-recovery-image,24769.html

Cool, and I hope you find a fix :) but in all honesty dude, they're pennies maybe a couple of quid/dollars/ etc, on amazon and ebay

you only need it to work to get the files (if it'll work) and then take it from there :)

I think, if you can usb it to your computer and explorer sees the files

 

Unless it's changed from the original Surface, you cannot hooked it up to a PC and get the files via USB, doesn't work like that like Android and iOS do.  That and the drive is bitlock encrypted which adds even more fun to it.  I'd say at this point, it's done unless the recovery he's trying works.

Unless it's changed from the original Surface, you cannot hooked it up to a PC and get the files via USB, doesn't work like that like Android and iOS do.  That and the drive is bitlock encrypted which adds even more fun to it.  I'd say at this point, it's done unless the recovery he's trying works.

ouch...

Well I wish him luck anyways, he might have family pics or something he wants recovered

(I should back up my stuff, but haven't gotten round to it neither)

ouch...

Well I wish him luck anyways, he might have family pics or something he wants recovered

(I should back up my stuff, but haven't gotten round to it neither)

 

I don't keep anything on my Surface Pro or laptop I don't have one my server (simply because I have the server) which I have CrashPlan finally running to backup anything I can never get again. If I need to be mobile with stuff I'll use Skydrive.

 

I know there used to be Windows Transfer Cables for Windows Easy Transfer but the OS had to be running on both PC's.

I don't keep anything on my Surface Pro or laptop I don't have one my server (simply because I have the server) which I have CrashPlan finally running to backup anything I can never get again. If I need to be mobile with stuff I'll use Skydrive.

 

I know there used to be Windows Transfer Cables for Windows Easy Transfer but the OS had to be running on both PC's.

Although I have dropbox, I usually keep stuff on hard drives, then just store them labelled (admittedly I haven't done so for a while now)

But lets keep it to OP good sir :), he needs help with his surface, and possible ways to get his files off of it before he RMA's it. :)

<no disrespect intended>

It tries to boot from the USB with the recovery image (which is for Windows RT 8, they seemed to remove the option to create a recovery image in 8.1) and starts to load from it, after a couple of minutes of loading from the USB drive I get a corrupted Blue Screen and it reboots, doing the Surface screen flash and repeat again.

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • IBM reveals sub-1nm chip technology, production expected in another 5 years by Pradeep Viswanathan TSMC is now leading the chip manufacturing industry with its 2nm-class process node called N2. Samsung Foundry also has a 2nm-class process node called SF2. TSMC says N2 entered volume production in Q4 2025. Samsung says SF2 started mass production in 2025. Today, IBM announced the world’s first sub-1-nanometer chip technology, marking another major semiconductor research milestone. The new technology is based on a 0.7nm, or 7-angstrom, node and uses a new transistor architecture called “nanostack.” The new design vertically stacks and staggers nanosheet-based transistors so that more components can fit into the same chip area while also improving performance and power efficiency. IBM claims that this new sub-1nm chip can pack nearly 100 billion transistors onto a chip the size of a fingernail. This offers almost twice the density, up to 50 percent higher performance, or 70 percent better energy efficiency when compared to IBM's 2nm node design announced back in 2021. Also, IBM mentioned that this new architecture can deliver 40 percent SRAM scaling. It is important to consider that this announcement from IBM is a research milestone rather than a near-term process node launch. Back in 2021, IBM unveiled the world’s first 2nm chip design, claiming 50 billion transistors on a fingernail-sized chip and major performance and efficiency gains. Five years later, IBM’s 2nm technology has still not entered mainstream commercial production. That is because IBM is no longer a major commercial chip manufacturer. It sold its chip manufacturing business to GlobalFoundries years ago and has since then focused only on semiconductor research, IP development, and partnerships. To productize its 2-nm chip technology, IBM partnered with Japan’s Rapidus, but it has not resulted in anything shipping at scale. IBM says that its new sub-1nm technology can reach production as early as within the next five years. If that happens, it will likely depend on manufacturing partners, advanced EUV tooling, and years of yield improvements.
    • It's funny when thieves accuse other thieves of stealing. Ai companies just blatantly siphoned all the knowledge of the internet without consent and are now selling it with their service... so excuse me if I find this a bit ironic.
    • TeraCopy 4.0 Build 27 is out.
  • Recent Achievements

    • Week One Done
      Meta Plast earned a badge
      Week One Done
    • First Post
      kinowa earned a badge
      First Post
    • Rookie
      krychek57 went up a rank
      Rookie
    • Grand Master
      Jaybonaut went up a rank
      Grand Master
    • One Year In
      Philsl earned a badge
      One Year In
  • Popular Contributors

    1. 1
      +primortal
      454
    2. 2
      +Edouard
      170
    3. 3
      PsYcHoKiLLa
      135
    4. 4
      Michael Scrip
      78
    5. 5
      Xenon
      77
  • Tell a friend

    Love Neowin? Tell a friend!