Xbox One Disconnecting from Wireless Network

[Mandosis]

I have not had many issues with my Xbox One yet besides some of the obvious stuff but when I try to watch movies or tv shows on Amazon Instant Video my Xbox will randomly disconnect from my local wireless network and then I have to manually reconnect it. Does anyone know why this is happening or have this happen to them? This could also be an issue with my Modem/Router I just bought a few weeks ago (TP-Link N600 Wireless Dual Band Gigabit ADSL2+ Modem Router (Model No. TD-W8980)) and have not tested another one with it yet.

[trooper11]

Well as always, its great if you could run a wire to the X1 just to test and see if you get a solid connection with that. 

 

Also, are you using Comcast as your provider?  There have been issues that Comcast and MS are working to resolve.

 

I have had to use wireless for the last few days while I was doing some network connection switching and so far I have not noticed drops, but I have not tried to watch a movie yet, just some short videos on youtube.  It can be frustrating to try and troubleshoot wireless issues since a lot can go wrong. 

[GotBored]

As trooper11 mentioned its best to have a wired connection to the Xbox One.

 

Also check this previous topic on the issue for more information:

https://www.neowin.net/forum/topic/1195011-xb1-netflix-or-wifi-problem/

[Mandosis]

Thanks for the info guys, I have Century Link by the way.

[magik]

The issue is likely with the router. Try disabling one of the bands on the dual-band router and see if that helps at all.

[Mandosis]

I was actually wondering if that was the problem. I will disable the 5Ghz band and see if that fixes the issue.

[neoadorable]

Router or ISP issue for sure. Nothing wrong with your X1. Used to happen to me occasionally with 360 and PS3, but then just stopped and working perfect now. I think it was a signal boost the ISP did, allows Wi Fi to work with more stability. As others said, this was not an issue with Ethernet. But I just can't stand wires, so consoles and even the desktop are Wi Fi.

[Skiver Veteran]

Can't help with the issue but I run my XB1 fully on wifi all the time and can't think of a single time it has disconnected, I know I am just one person but it wouldn't seem to be a problem that affects everyone at least.

[Mandosis]

It never happens unless I am using Amazon Instant Video. Last night, after turning off the 5Ghz band, I actually made it through 3 complete 40 minute episodes. Seems like that fixed it.

[magik]

Glad that worked out for you! :)

[Stokkolm]

Router or ISP issue for sure. Nothing wrong with your X1. Used to happen to me occasionally with 360 and PS3, but then just stopped and working perfect now. I think it was a signal boost the ISP did, allows Wi Fi to work with more stability. As others said, this was not an issue with Ethernet. But I just can't stand wires, so consoles and even the desktop are Wi Fi.

How would WiFi drops be an issue with the ISP?

[trooper11]

How would WiFi drops be an issue with the ISP?

There was an issue using wifi for Comcast customers due to an IPv6 issue. I don't know the details, but Comcast was working with MS to fix that.

[neoadorable]

sorry for the late reply. disruptions from the ISP can clearly affect Wi-Fi, I mean if the main connection is fluctuating, even the best router can't do much to help. hope the issue has been resolved since, I think while not at the level of electricity or water, internet as a must-have utility has come a very long way in recent years and is infinitely more reliable than what we had even a short time ago.

[srikanth p]

Hi

Even I am facing the same problem. My xbox one getting disconnected from internet (wireless) very often, but at the same time, other devices connected to it seems o be ok. could able to browse. Mine is 3.1 MBps. Every time, I had switch off the route and switch again for re establishing the connection.

 

Kindly help me o overcome the problem. Is it a fault on xbox one? should I have to contact for repair?