Windows 8.1 stuck on blank screen after entering login password...

By DaDude
in Hardware Hangout

 Share

Recommended Posts

Veteran

DaDude

Posted
Posted

My friend's laptop is having a weird issue. He had it for 8 months and suddenly had this issue. He has Windows 8.1. He turns on the PC, the login screen comes up fine and then when he enters his password, the screen is blank with the cursor showing. The cursor can moved with the mouse, but nothing can be done since the screen is blank. We tried doing CTRL+ALT+DEL, but it doesn't work. After we did a hard reset on the laptop, the same problem keeps happening. He gets to the login screen fine, but it hangs on a blank screen after he enters his password.

 

It was working just fine yesterday and all he did was just basic internet surfing. Now, he turns on the computer today and it's blank.

 

Anyone know how to fix this? And most importantly, what the heck caused this sudden problem??

Grand Master

zhangm Supervisor

Posted
  • Supervisor
Posted

Are there any other users on the machine that he could try logging in as?

 

Have you tried Safe Mode? What recovery options do you have? Tried scanning for disk errors using sfc /scannow? Has the data been backed up yet?

Veteran

D!ABOL!C

Posted
Posted

No, just the one user. And we can't figure out how to boot up safe mode. We did the F8 thingy during bootup, but it won't launch safe mode.

 

That was one of the fun things I found out about Windows 8 that was kinda annoying. Here is a link to some ways to get into safe mode. One of the methods you can do from the login screen. The others will require a Windows 8 disk or a recovery disk.

Veteran

DaDude

Posted
  • Author
Posted

That was one of the fun things I found out about Windows 8 that was kinda annoying. Here is a link to some ways to get into safe mode. One of the methods you can do from the login screen. The others will require a Windows 8 disk or a recovery disk.

 

Excellent, thanks. I'll try it tonight when I visit him. What I will try to do is see if I can get into safe mode via method 2 on that link and do a system restore and hopefully that will solve the issue.

 

It's just weird how this probably happened out of the blue. I wonder if Microsoft released a bad update or something. Because my friend hasn't screwed around with the computer over the past few days and this problem just suddenly happens. And here I thought Windows 8 was supposed to be better than Vista. This problem is just awful!! I have a Vista PC and never encountered something like this.

Veteran

DaDude

Posted
  • Author
Posted

We were able to access the safe mode through the login screen and we did a System Restore to get the computer back up and running. So, it's working fine now. But the bad news is.... Windows 8 did not create any restore points over the 8 months my friend had the computer. It just had the one restore point from 8 months ago. So, it erased all the programs installed on his laptop. But at least he was able to install everything again, but it took time to do so.

 

But we just hope this doesn't happen again. Like I said, we have no idea what caused this unusual problem so there's no guarantee that this won't happen again...

Grand Master

devHead

Posted
Posted

Interestingly, this has started on my Windows 8.1 PC at work after I log in.  The screen is blank for a full 10 minutes (but with a cursor that I can move around), then the Desktop displays.  Not one of our techs can figure out why it's started happening.

Grand Master

farmeunit

Posted
Posted

Interestingly, this has started on my Windows 8.1 PC at work after I log in.  The screen is blank for a full 10 minutes (but with a cursor that I can move around), then the Desktop displays.  Not one of our techs can figure out why it's started happening.

 

We had a similar issue cause by our AV.

Veteran

DaDude

Posted
  • Author
Posted

Interestingly, this has started on my Windows 8.1 PC at work after I log in.  The screen is blank for a full 10 minutes (but with a cursor that I can move around), then the Desktop displays.  Not one of our techs can figure out why it's started happening.

 

Hmm. Did this just happen now? If so, I'm wondering if Microsoft released a very buggy update.

Grand Master

Anibal P

Posted
Posted

We had a similar issue cause by our AV.

 

Weird, yesterday work pushed an AV update that was causing Win7 to not connect to the net, on average it took some 4-6 reboots to get it to connect

Grand Master

devHead

Posted
Posted

Hmm. Did this just happen now? If so, I'm wondering if Microsoft released a very buggy update.

No, it happened about a month ago.  Of course, I moved work locations, but our PC/LAN team did everything to make sure it logged on successfully.  They can't imagine why it would be acting like this.  I chalked it up to being in a new location, but who knows.

This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Posts

    • This Samsung T7 external SSD deal lasts less than a day

      By Jaybonaut · Posted

      Looks like no official TBW rating, which should be a required listing in my opinion for sites like Amazon (hell, put it on the box too.)
    • Creative Sound Blaster AE-X PCIe review: your headphones will love it

      By Jaybonaut · Posted

      So fake surround sound basically
    • Why you need to take back control of your synced passwords and how to go about doing that

      By Nick H. · Posted

      I think I understood the article fine. Online password managers open users up to more possibilities of getting hacked, and due to KeePass being offline and local it reduces the idea of getting hacked. If someone chooses to put their database online they're kinda missing the point. With regards to the idea of the on-prem idea, I would have two issues. I'm not sure about the first issue, but I wouldn't be surprised about them offering a cloud storage for the passwords that most wouldn't bother to switch off, regardless of if they went for on-prem or not. The second issue is that the on-prem solution for Bitwarden costs money, whereas KeePass is free and open-source (as far as I am aware). The article points out how to sync the database between devices, and I recognise that deficiency in security. But it isn't a necessity. So both services can offer a same idea, but one is free and the other isn't...choices, choices.... But to each their own.
    • AB Download Manager 1.9.2

      By Copernic · Posted

      AB Download Manager 1.9.2 by Razvan Serea AB Download Manager is an open-source, feature-rich download manager designed to accelerate downloads, organize files efficiently, and provide seamless control over downloads. With support for multiple connections, resume capability, and an intuitive interface, it enhances the downloading experience for users seeking speed and reliability. The software integrates with various browsers, enabling quick link grabbing and batch downloading. It supports HTTP, HTTPS, and FTP protocols, ensuring broad compatibility with different file sources. Users can schedule downloads, set speed limits, and categorize files automatically for better organization. AB Download Manager is lightweight yet powerful, making it a great alternative to proprietary download managers. Its open-source nature allows developers to contribute, customize, and improve the software as needed. Whether you're downloading large files, managing multiple downloads at once, or seeking an ad-free experience, this tool offers a practical and efficient solution. Key features of AB Download Manager: Multi-Connection Support – Accelerates downloads by splitting files into multiple segments. Resume Capability – Allows paused or interrupted downloads to be resumed without starting over. Batch Downloading – Supports downloading multiple files at once for improved efficiency. Browser Integration – Captures download links directly from browsers for seamless operation. HTTP, HTTPS, and FTP Support – Ensures compatibility with a wide range of file sources. Download Scheduling – Enables users to automate downloads at specific times. Speed Limiting – Lets users control bandwidth usage for optimized performance. File Categorization – Automatically organizes downloaded files into designated folders. User-Friendly Interface – Simple and intuitive design for easy navigation. Cross-Platform Compatibility – Works on multiple operating systems. Ad-Free Experience – No intrusive ads or tracking for a clean user experience. AB Download Manager 1.9.2 changelog: Added New Twilight theme (#1292) Optional download completion notifications on Android (#1290) Fixed Fixed a crash on some older CPUs on Windows Fixed oversized system tray icon on macOS Improved Updated translations Prevented Android devices from sleeping while downloads are active (#1291) Various UI and UX improvements Download: AB Download Manager 1.9.2 | Portable | ~80.0 MB (Open Source) Download: ARM64 | Portable ARM64 | Android Links: AB Download Manager Website | Github Page | Screenshot Get alerted to all of our Software updates on Twitter at @NeowinSoftware
    • The Light of Life? We actually do glow till our Death, study finds

      By +Good Bot, Bad Bot · Posted

      I am not surprised because life is the product of a lot of biochemical and physical processes that releases various energies as a by-product. The only thing new here is the detection of these photon emissions. The researches noted this "glow" is not a metaphysical one. They don't even immediately end when one is dead. Things like fires, light bulbs, and on a bigger scale stars release a lot more "light" and they are hardly alive.

  • Recent Achievements

    • Conversation Starter
      sumytbe earned a badge
      Conversation Starter
    • One Year In
      B4dM1k3 earned a badge
      One Year In
    • One Year In
      DarkWun earned a badge
      One Year In
    • Dedicated
      Almohandis earned a badge
      Dedicated
    • Dedicated
      JuvenileDelinquent earned a badge
      Dedicated

  • Popular Contributors

    1. 1
      +primortal
      516
    2. 2
      +Edouard
      186
    3. 3
      PsYcHoKiLLa
      87
    4. 4
      Michael Scrip
      79
    5. 5
      Steven P.
      73
    Show More

  • Tell a friend

    Love Neowin? Tell a friend!