Duplicate Item Received - What else do I need to do?

[Brian M. Veteran]

Hi All,

I'm not sure about the legal ground as to what I need to do here, is there any other advice - I just don't want to get into the situation where they try to charge my card 6 months down the line, but then again I don't want to spend too much time dealing with this.

I ordered a christmas present, and received the item twice, two days apart. I tried calling them but got no answer, so I've sent them an email explaining that they can send a courier within a month (on a Friday when I work from home) to pick it up. I also explained that if they haven't picked it up within 30 days, I will donate it to a local charity shop (as a mid 20's guy who's already well on the way to male pattern baldness, I have no need whatsoever for a set of hair curlers!!!)

Is there anything else I need to do with regard to this (legally speaking so I don't end up owing them an extra ?100)? Or am I good to wait until Christmas then pop them to my local PDSA shop?

Cheers!

[+Fahim S. MVC]

Had a similar problem with Lenovo when I bought a laptop from them.  I ordered a machine, cancelled the order because I had ordered the wrong colour and then re-ordered with the correct spec.

 

Both machines were delivered together.  When I called Lenovo, they insisted that they had delivered one and I had been charged for one.  It took me quite some effort to convince them that they had delivered 2 because they had no record of the 2nd - very much a case of 'why would I call you and tell you this, if it wasn't true?'

 

They did eventually come and pick it up, but the energy it took was quite unbelievable.

 

How does relate to you?  Well, you have called them and emailed them explaining what has happened.  I think it is fair to say you have taken every reasonable measure.  I would hold onto it and return it to a store as soon as you are able to (even if that is a few months down the line).  I wouldn't donate it to charity if I was you, because I wouldn't feel it would be mine to donate.

[123456789A]

One time I ordered a Microsoft Mouse and got 10 of them. They never charged me for them and they never asked for them back even though I emailed them offering to send them back.

 

I also got 100 pairs of gloves one time when ordering a single pair from an industrial supply company. I called them back and they told me I can keep them.

[Nagisan]

Had this happen a couple times though I can't remember what exactly it was, when I did get a response it was typically along the lines of "Consider it a gift", it probably cost them more to setup return shipping and restock it than it did to manufacture a new one.

 

Last one though was a small metal bearing. They sent the wrong bearing (the box was labelled correctly but the actual bearing inside was the wrong one), they sent another one out the following day and told me to just keep the wrong one (though in all fairness it was like a $2 part...shipping cost more than that).

[+Warwagon MVC]

I ordered something from Newegg a LONG time ago and included in the box were 2 brand new toners that I didn't order. I called newegg and told them and the guy on the other end of the phone was like "Uhh.....keep em"

[trag3dy]

  On 26/11/2014 at 22:37, Brian M. said:

Hi All,

I'm not sure about the legal ground as to what I need to do here, is there any other advice - I just don't want to get into the situation where they try to charge my card 6 months down the line, but then again I don't want to spend too much time dealing with this.

I ordered a christmas present, and received the item twice, two days apart. I tried calling them but got no answer, so I've sent them an email explaining that they can send a courier within a month (on a Friday when I work from home) to pick it up. I also explained that if they haven't picked it up within 30 days, I will donate it to a local charity shop (as a mid 20's guy who's already well on the way to male pattern baldness, I have no need whatsoever for a set of hair curlers!!!)

Is there anything else I need to do with regard to this (legally speaking so I don't end up owing them an extra ?100)? Or am I good to wait until Christmas then pop them to my local PDSA shop?

Cheers!

 

Depends on who/where you ordered it from. It happened to me once when I ordered from amazon and I decided to do the honest thing and contact their CS and the CS told me to keep it. It was literally not worth their time or effort to come get it back. But if it's a smaller place they might not feel the same.

 

You did your part by contacting them and telling them you got an extra. If they don't get back to you then it's on them. And if they do charge you for it without ever getting back to you then you can always do a charge back on your credit card or whatever you used.

[compl3x]

I don't know what kind of laws govern this is the UK so I can't comment specifically. Do you guys have something like a consumer advocate group that you can contact? If you email or call them and ask them what you're legally obligated to do you'll get a better idea where you stand.

[The Evil Overlord]

  On 26/11/2014 at 22:37, Brian M. said:

Hi All,

I'm not sure about the legal ground as to what I need to do here, is there any other advice - I just don't want to get into the situation where they try to charge my card 6 months down the line, but then again I don't want to spend too much time dealing with this.

I ordered a christmas present, and received the item twice, two days apart. I tried calling them but got no answer, so I've sent them an email explaining that they can send a courier within a month (on a Friday when I work from home) to pick it up. I also explained that if they haven't picked it up within 30 days, I will donate it to a local charity shop (as a mid 20's guy who's already well on the way to male pattern baldness, I have no need whatsoever for a set of hair curlers!!!)

Is there anything else I need to do with regard to this (legally speaking so I don't end up owing them an extra ?100)? Or am I good to wait until Christmas then pop them to my local PDSA shop?

Cheers!

Depends on your conscience, did anyone sign for the item(s) does either of the items in question give a return address?

 

I myself, would probably keep it, I'm no angel, (sell it later on) but if it's plucking your conscience, then you might need to take the 'financial hit' of sending it back and stating you ordered only one of these, but received 2.

That is, of course, unless they agree to sending a courier to collect it, (unless you have collect plus) (but I'd probably keep quiet, send it back, get a refund, and keep quiet about the original) Told you I'm no angel :p

[papercut2008uk]

if it's of low value, (under ?40) they will usually say keep it.

 

you can try calling up their customer service to see if they can do anything.

 

'"Under the Unsolicited Goods and Services Act 1971, (as amended) it is an offence to demand payment for goods known to be unsolicited, in other words, they were sent to a person without any prior request made by them or on their behalf.

Someone who receives goods in these circumstances may retain them as an unconditional gift, and does not have to pay for or return any unwanted goods. Anyone who receives a demand for payment for unsolicited goods should report the matter to their local Trading Standards Department.'

 

http://www.legalbeagles.info/forums/showthread.php?29946-Recieved-unpaid-for-duplicate-orders-Legal-obligations

[Sir Topham Hatt]

Things like this are usually not worth your time.

I like your honesty but as others have said, how much time will you waste?

 

If there is no receipt / packing note for the extra one, there is no record of it coming out to you, therefore you won't be charged.

 

It took nearly two weeks for some toothbrush heads to come from Groupon once.  I emailed the company, next day I had some through.  I thought that was quick!  A few days later, another set appeared.  I kept both.

[MikeChipshop Member]

Consumer law states you should do your best to contact the supplier ad explain the situation. They should supply postage and you should neither be out of pocket or out of time. 

 

To me it sounds like you have done your part. So hold on to the item for a month, of they haven't tried to resolve anything, then whack the item on eBay and buy yourself a few beers.