Duplicate Item Received - What else do I need to do?


Recommended Posts

Hi All,

I'm not sure about the legal ground as to what I need to do here, is there any other advice - I just don't want to get into the situation where they try to charge my card 6 months down the line, but then again I don't want to spend too much time dealing with this.

I ordered a christmas present, and received the item twice, two days apart. I tried calling them but got no answer, so I've sent them an email explaining that they can send a courier within a month (on a Friday when I work from home) to pick it up. I also explained that if they haven't picked it up within 30 days, I will donate it to a local charity shop (as a mid 20's guy who's already well on the way to male pattern baldness, I have no need whatsoever for a set of hair curlers!!!)

Is there anything else I need to do with regard to this (legally speaking so I don't end up owing them an extra ?100)? Or am I good to wait until Christmas then pop them to my local PDSA shop?

Cheers!

Had a similar problem with Lenovo when I bought a laptop from them.  I ordered a machine, cancelled the order because I had ordered the wrong colour and then re-ordered with the correct spec.

 

Both machines were delivered together.  When I called Lenovo, they insisted that they had delivered one and I had been charged for one.  It took me quite some effort to convince them that they had delivered 2 because they had no record of the 2nd - very much a case of 'why would I call you and tell you this, if it wasn't true?'

 

They did eventually come and pick it up, but the energy it took was quite unbelievable.

 

How does relate to you?  Well, you have called them and emailed them explaining what has happened.  I think it is fair to say you have taken every reasonable measure.  I would hold onto it and return it to a store as soon as you are able to (even if that is a few months down the line).  I wouldn't donate it to charity if I was you, because I wouldn't feel it would be mine to donate.

One time I ordered a Microsoft Mouse and got 10 of them. They never charged me for them and they never asked for them back even though I emailed them offering to send them back.

 

I also got 100 pairs of gloves one time when ordering a single pair from an industrial supply company. I called them back and they told me I can keep them.

Had this happen a couple times though I can't remember what exactly it was, when I did get a response it was typically along the lines of "Consider it a gift", it probably cost them more to setup return shipping and restock it than it did to manufacture a new one.

 

Last one though was a small metal bearing. They sent the wrong bearing (the box was labelled correctly but the actual bearing inside was the wrong one), they sent another one out the following day and told me to just keep the wrong one (though in all fairness it was like a $2 part...shipping cost more than that).

I ordered something from Newegg a LONG time ago and included in the box were 2 brand new toners that I didn't order. I called newegg and told them and the guy on the other end of the phone was like "Uhh.....keep em"

  On 26/11/2014 at 22:37, Brian M. said:

Hi All,

I'm not sure about the legal ground as to what I need to do here, is there any other advice - I just don't want to get into the situation where they try to charge my card 6 months down the line, but then again I don't want to spend too much time dealing with this.

I ordered a christmas present, and received the item twice, two days apart. I tried calling them but got no answer, so I've sent them an email explaining that they can send a courier within a month (on a Friday when I work from home) to pick it up. I also explained that if they haven't picked it up within 30 days, I will donate it to a local charity shop (as a mid 20's guy who's already well on the way to male pattern baldness, I have no need whatsoever for a set of hair curlers!!!)

Is there anything else I need to do with regard to this (legally speaking so I don't end up owing them an extra ?100)? Or am I good to wait until Christmas then pop them to my local PDSA shop?

Cheers!

 

Depends on who/where you ordered it from. It happened to me once when I ordered from amazon and I decided to do the honest thing and contact their CS and the CS told me to keep it. It was literally not worth their time or effort to come get it back. But if it's a smaller place they might not feel the same.

 

You did your part by contacting them and telling them you got an extra. If they don't get back to you then it's on them. And if they do charge you for it without ever getting back to you then you can always do a charge back on your credit card or whatever you used.

I don't know what kind of laws govern this is the UK so I can't comment specifically. Do you guys have something like a consumer advocate group that you can contact? If you email or call them and ask them what you're legally obligated to do you'll get a better idea where you stand.

  On 26/11/2014 at 22:37, Brian M. said:

Hi All,

I'm not sure about the legal ground as to what I need to do here, is there any other advice - I just don't want to get into the situation where they try to charge my card 6 months down the line, but then again I don't want to spend too much time dealing with this.

I ordered a christmas present, and received the item twice, two days apart. I tried calling them but got no answer, so I've sent them an email explaining that they can send a courier within a month (on a Friday when I work from home) to pick it up. I also explained that if they haven't picked it up within 30 days, I will donate it to a local charity shop (as a mid 20's guy who's already well on the way to male pattern baldness, I have no need whatsoever for a set of hair curlers!!!)

Is there anything else I need to do with regard to this (legally speaking so I don't end up owing them an extra ?100)? Or am I good to wait until Christmas then pop them to my local PDSA shop?

Cheers!

Depends on your conscience, did anyone sign for the item(s) does either of the items in question give a return address?

 

I myself, would probably keep it, I'm no angel, (sell it later on) but if it's plucking your conscience, then you might need to take the 'financial hit' of sending it back and stating you ordered only one of these, but received 2.

That is, of course, unless they agree to sending a courier to collect it, (unless you have collect plus) (but I'd probably keep quiet, send it back, get a refund, and keep quiet about the original) Told you I'm no angel :p

if it's of low value, (under ?40) they will usually say keep it.

 

you can try calling up their customer service to see if they can do anything.

 

'"Under the Unsolicited Goods and Services Act 1971, (as amended) it is an offence to demand payment for goods known to be unsolicited, in other words, they were sent to a person without any prior request made by them or on their behalf.

Someone who receives goods in these circumstances may retain them as an unconditional gift, and does not have to pay for or return any unwanted goods. Anyone who receives a demand for payment for unsolicited goods should report the matter to their local Trading Standards Department.'

 

http://www.legalbeagles.info/forums/showthread.php?29946-Recieved-unpaid-for-duplicate-orders-Legal-obligations

  • Like 1

Things like this are usually not worth your time.

I like your honesty but as others have said, how much time will you waste?

 

If there is no receipt / packing note for the extra one, there is no record of it coming out to you, therefore you won't be charged.

 

It took nearly two weeks for some toothbrush heads to come from Groupon once.  I emailed the company, next day I had some through.  I thought that was quick!  A few days later, another set appeared.  I kept both.

  • Like 1

Consumer law states you should do your best to contact the supplier ad explain the situation. They should supply postage and you should neither be out of pocket or out of time. 

 

To me it sounds like you have done your part. So hold on to the item for a month, of they haven't tried to resolve anything, then whack the item on eBay and buy yourself a few beers.

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • Isn't the CPU used to calculate the parity for the RAID? If so, the combination of SSDs and 10GBe might make the CPU more important
    • yeah GSMA began working to enable end to end encryption between android and iphone last year and apparently a new standard was developed. apple has said that they would implement this in "future software updates" but i haven't heard anything since march, the time this was all reported on. shortly after, i read on forbes that the FBI suggests not sending texts between iphone and android because they're unencrypted. i use signal to chat with my wife but i'd rather just use messages tbh (she has an iphone), i'm not really a 3rd party guy haha
    • Well, I did not like the trailer for the project he went to work on also, but why do you think he should waste time with this… did you love the season 2? Maybe I am missing out after the crap I saw in first season ep1-3? I love the first last of us game… while not the BEST it was one of the games that I will remember for the EXPERIENCE it game me… last of us 2 was not on the same level at all and the show🤔 complete miss in my experience of the first few level
    • They're likely moving all resources to other things. Clearly Windows is not important to them.
    • Image Uploader 1.4.3 Build 5352 by Razvan Serea Image Uploader is a free and open-source program for Windows that that allows you to effortlessly upload images, screenshots, and various files to a wide array of hosting services. With its capability to capture selected screen areas, it promptly uploads content to image hosting services, while also offering the convenience of automatically copying the URL to your clipboard. Key Features of Image Uploader: Upload to Multiple Hosting Services Image Uploader supports uploading images and files to over 30 popular hosting services. Additionally, it can upload directly to your own FTP, SFTP, or WebDAV server. After upload, the tool automatically generates sharing codes in HTML, BBCode, and Markdown, with support for custom output templates tailored to your needs. Video Frame Grabbing and Screenshot Tools You can extract multiple frames from video files in a wide range of formats including AVI, MP4, MKV, WMV, and more. It supports both system-installed codecs and built-in ones. The extracted frames can be uploaded individually or compiled into a single mosaic image. It also includes screenshot capabilities for the full screen or selected regions, along with a simple image editor for annotations, highlights, and blurring. Advanced Integration and Usability Image Uploader supports drag-and-drop, clipboard monitoring, and can be accessed via Windows Explorer’s context menu. It also features URL shortening, multi-account support, reuploading, and the ability to upload images embedded in text while retaining formatting. The app is available in several languages, including English, Russian, Turkish, Korean, Arabic, and more. Image Uploader 1.4.3 Build 5352 changelog: New Features Screen Recording: Added two powerful capture methods: DirectX (Desktop Duplication API) FFmpeg-based recording Expanded Hosting Services: Added support for new file hosting platforms: TeleBox (linkbox.to) take-me-to.space ranoz.gg webshare.cz lobfile.com imgpx.com freeimghost.net radikal.cloud anonpic.org fotozavr.ru imgtr.ee thumbsnap.com 8upload.com filemail.com Others Video Uploads: Added Flickr.com support for video uploads Localization: New French translation added Context Menu: Added "File Information" option to video file context menus DPI Support: Improved support for: Screen DPI changes Mixed-DPI multi-monitor setups Improvements Disabled application window animations during screenshot/screen recording initiation Updated API and documentation Improved overall stability Bug Fixes Fixed network client error that could cause application crashes Resolved unauthorized startup registration issue Fixed upload functionality for pixeldrain.com Restored tray icon balloon notifications visibility Various minor bug fixes Download: Image Uploader 64-bit | Portable 64-bit | ~16.0 MB | (Open Source) Download: Image Uploader 32-bit | Portable 32-bit | ~15.0 MB Download: Image Uploader ARM64 | Portable ARM64 | ~11.0 MB Links: Image Uploader Home Page | Screenshot | GitHub Get alerted to all of our Software updates on Twitter at @NeowinSoftware
  • Recent Achievements

    • Reacting Well
      SteveJaye earned a badge
      Reacting Well
    • One Month Later
      MadMung0 earned a badge
      One Month Later
    • One Month Later
      Uranus_enjoyer earned a badge
      One Month Later
    • Week One Done
      Philsl earned a badge
      Week One Done
    • Week One Done
      Jaclidio hoy earned a badge
      Week One Done
  • Popular Contributors

    1. 1
      +primortal
      430
    2. 2
      ATLien_0
      156
    3. 3
      +FloatingFatMan
      149
    4. 4
      Nick H.
      64
    5. 5
      +thexfile
      62
  • Tell a friend

    Love Neowin? Tell a friend!