Laptop BSOD help

[Andre S. Veteran]

I'm trying to help a relative with her laptop. This is basically how she described the problem:

 

 - first the touchpad stops responding

 - then after a while the mouse stopped responding too

 - then immediately after that, BSOD

 

That happens randomly, whatever she's doing with the machine (i.e. not heavy usage).

 

I asked her to send me the system events (no she's not tech savvy, had to tell her very precise instructions to get that) and I can see:

 

 - lots of Event 264 (win32K), "A multi-touch device reported inconsistent contact information."

 - after the BSOD, there's an event 1001, Bugcheck, and the bugcheck value is 0x00000133 (0x0000000000000000, 0x0000000000000501, 0x0000000000000500, 0x0000000000000000).

 

I did some basic googling around but I'm not finding anything very consistent. The laptop is a Lenovo with an AMD E1, running Windows 8.1.

[Sikh]

Sounds like hardware, specifically the touchpad is probably going bad. I've seen this happen with hps when the cable to the hard / sata port on the board for the hard drive bay was going bad. Machine would bsod if moved too "rough" or too much Palm pressure where the hard drive is.

That's my 2 cents

[farmeunit]

I would try updating drivers first.  After that, it's a crap shoot. 

 

What Sikh mentioned sounds legit.  I personally have never seen that happen, but sometimes things you think aren't related, are.  I have a machine (desktop) that would BSoD with a graphics driver error, but once I changed the PSU, it was fine.  It had onboard video, so couldn't exactly change it, anyway.

 

I've seen similar things with hard drive going bad as well.  Sometimes it'll just be certain sectors, so when the head hits that sector, it'll freeze, then BSoD.  Since it mentions the touch device, that makes me say driver, though.  Or physical issue like Sikh said.

[techbeck]

http://www.nirsoft.net/utils/blue_screen_view.html

 

Always use the program in the above link to narrow down BSOD issues.  Had a problem today when a PC BSODing and that program pointed me to the video drivers.  Updated, issue solved.  Worth a shot.  Run that program, will read the dmp file, and tell you what files are causing the BSOD.  Feel free to post a screenshot here.

[binaryzero]

Suspect it's the touch pad (maybe synaptics drivers??) - I have the same issue on my crappy laptop from time to time. CBF fixin it.

[Regert]

As several have mentioned I'd also suggest to try and see if there are update for the touchpad drivers. That can also happen on new laptops. However it would help a bit to know more about the laptop. If it's a popular series and a couple of years old or so, then usually their faults and problems are somewhat documented either by the manufacturer or online, and it helps alot.

[sc302 Veteran]

upload the minidump to http://www.osronline.com/page.cfm?name=analyze

 

It will help you determine what the root cause is.  if you don't understand what you are seeing post up the results here. 

 

 

The nirsoft one would probably be better but if you can't load that for whatever reason, there is the above.  You will be able to pinpoint the exact driver/exe/dll that is causing the blue screen

[Andre S. Veteran]

She brought the laptop with her tonight so I could take a look at it, unfortunately it now entirely fails to turn on. So this'll have to be handled by Lenovo's warranty service.

 

Still, thanks a lot for your advice everyone, really appreciated!