Can't Connect to Verbatim NAS (1TB) from Mac OS/X

By dbeck666
in Apple (macOS)

 Share

Recommended Posts

Community Regular

dbeck666

Posted
Posted

Hi all,

 

Sorry if this isn't the correct place to post this, hopefully it is though, since the issues seems to only be with Mac's.

 

We've just set up a Verbatim 1TB NAS drive via ethernet connection. We're trying to connect to it from our Macbook's (we have two in the house and both have the same issue) but we're not able to. If we explore the drive and navigate to the shared folders using Finder we're unable to drag any files to the drive, we're given the round circle with the line through it over the thumbnail of the file we're trying to copy. We've tried it when we are logged in as Admin and also logged in as the owner of the shared folder we're trying to copy items to, both with the same result, we're unable to drag/drop anything to the drive. Not even to the public folder.

 

We tried connecting via the "Go - >Connect To Server" option and while it does connect to the drive it gives one of two errors: 1) The share does not exist on the server. OR 2) The folder can't be opened because you don't have permission to see its contents.

 

I've looked around in the settings on the drive and each user is set to have writeable access to their folder and the public folder and the drive is formatted as FAT32, so there shouldn't be any compatibility issue with Mac OS/X.

 

Strangely, everything works fine from the Windows PC's. 

 

Has anybody else had any experience with this that could offer any ideas on what the issue might be? I looked through a couple of online manuals for the Verbatim NAS drives and they don't offer much help.

 

Thanks,

Dean

Community Regular

dbeck666

Posted
  • Author
Posted

what flavor of os x are you running?

 

Your using the short name to connect?

 

So this is a soho nas??

 

Yosemite, 10.10.1 and we're using the IP address of the NAS to connect to it (we assigned it a static IP). It's mostly just for the family to copy across files to share (photos, videos, etc).

 

 

How are you trying to mount the shares?  Is it through smb or afp?  If you have yosemite installed remember that it only supports smb3 not smb2.  If you are trying to connect via afp, make sure that option is enabled within the nas .

 

Through smb. This is the drive: http://www.verbatim-europe.co.uk/en_1/print_gigabit-nas-external-hard-drive-1tb_18248_50.html

 

It says it supports smb but I'm not sure on the differences between smb2 and smb3. Could that be the issue?

 

 

" and the drive is formatted as FAT32"

 

Why on earth did you format it as FAT32?????

 

FAT32 doesn't support long filenames (ie longer that 8 characters)

 

Reset the NAS to defaults and try again...

 

It's a slightly older NAS drive, I bought it in 2011, I think. It only supports ext2, ext3 or fat32 formats. I read that Mac's can't write to ext2/ext3 and figured that could be the issue with not being able to copy files to the drive so I reformatted as fat32 to see if it made any difference (it didn't).

Collaborator

Richard Burtov

Posted
Posted

From what I can see on Verbatims website you've bought yourself a Norwegian Blue.

 

Some help may be here: http://www.verbatim-europe.co.uk/en/support/?con=2


It only supports ext2, ext3 or fat32 formats. I read that Mac's can't write to ext2/ext3

PS It's a *NAS*. It doesn't make any difference how the drive is formatted UNLESS you are accessing it by USB.

Grand Master

neufuse Veteran

Posted
  • Veteran
Posted

Yosemite, 10.10.1 and we're using the IP address of the NAS to connect to it (we assigned it a static IP). It's mostly just for the family to copy across files to share (photos, videos, etc).

 

 

 

Through smb. This is the drive: http://www.verbatim-europe.co.uk/en_1/print_gigabit-nas-external-hard-drive-1tb_18248_50.html

 

It says it supports smb but I'm not sure on the differences between smb2 and smb3. Could that be the issue?

 

 

 

It's a slightly older NAS drive, I bought it in 2011, I think. It only supports ext2, ext3 or fat32 formats. I read that Mac's can't write to ext2/ext3 and figured that could be the issue with not being able to copy files to the drive so I reformatted as fat32 to see if it made any difference (it didn't).

the OS doesn't care what file system the NAS is formatted in if you are accessing it via file share... format it as ext3 and be done with it.

 

now if you are doing something like iSCSI or NFS then that would matter as the OS has direct access to the file system

Grand Master

#Michael

Posted
Posted

Yosemite, 10.10.1 and we're using the IP address of the NAS to connect to it (we assigned it a static IP). It's mostly just for the family to copy across files to share (photos, videos, etc).

 

 

 

Through smb. This is the drive: http://www.verbatim-europe.co.uk/en_1/print_gigabit-nas-external-hard-drive-1tb_18248_50.html

 

It says it supports smb but I'm not sure on the differences between smb2 and smb3. Could that be the issue?

 

 

 

It's a slightly older NAS drive, I bought it in 2011, I think. It only supports ext2, ext3 or fat32 formats. I read that Mac's can't write to ext2/ext3 and figured that could be the issue with not being able to copy files to the drive so I reformatted as fat32 to see if it made any difference (it didn't).

It's probably smb2 if it is from 2011.  Does it has a software/firmware available for it?  Go into the nas software and see if afp is supported.  If so, turn it on and see if that works.

Community Regular

dbeck666

Posted
  • Author
Posted

It's probably smb2 if it is from 2011.  Does it has a software/firmware available for it?  Go into the nas software and see if afp is supported.  If so, turn it on and see if that works.

 

I don't see anything in there for afp, there is NFS and that's enabled. There doesn't seem to be any useful software or firmware from the Verbatim site and the manual basically says "plug it in, add your users and then connect to it from your pc/mac, et voila!" and that's what we've done.

 

I can see the drive on the network, I can connect to it with my user name and password... I just can't copy any files to it. Can't even copy anything into the "guest" folder which should be writeable for everybody on the network. Grrr!

Grand Master

neufuse Veteran

Posted
  • Veteran
Posted

I don't see anything in there for afp, there is NFS and that's enabled. There doesn't seem to be any useful software or firmware from the Verbatim site and the manual basically says "plug it in, add your users and then connect to it from your pc/mac, et voila!" and that's what we've done.

 

I can see the drive on the network, I can connect to it with my user name and password... I just can't copy any files to it. Can't even copy anything into the "guest" folder which should be writeable for everybody on the network. Grrr!

are you using NFS? if not turn it off, if you are just using file shares you have no need for NFS

Community Regular

dbeck666

Posted
  • Author
Posted

NFS has been switched off. I also reformatted as ext3. It seems to think that the user doesn't have permissions to access any of the folders on the NAS but that happens even when logged in as Admin which should, according to the manual, have access to everything. I really have no idea what the issue is :)

Grand Master

+BudMan MVC

Posted
  • MVC
Posted

Yeah this thing must be a real POS...

 

This is from the manual

"With these settings you can enable or disable the NETBEUI transport protocol, which is required for SMB/CIFS file sharing in Windows. For example, for shared folders to be visible in

Community Regular

dbeck666

Posted
  • Author
Posted

Problem solved. I downloaded some firmware off a blog that was posted 3 years ago (luckily the DL link was still active) and upgraded the firmware of the NAS. It appears to work as normal... for now. :)

 

Thank you to everyone who has helped with suggestions, it's much appreciated.

  • 1 year later...
Neowinian

Fleischi

Posted
Posted

Hey, I have the same NAS and problems, too.

The internal drive doesn't mount. In windows it only shows 15,4mb free space and I cant upload files.

I tried to format it, but then the web-interface stopps working. I waited hours and nothing happened.

 

I didn't manage to find a firmware upgrade. I'm on 1.3.

Please, could you tell me where you've found yours? Or do you still have it?

maybe that fixes it..

This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Posts

    • Internet Download Manager (IDM) 6.43 Build 2

      By Copernic · Posted

      Internet Download Manager (IDM) 6.43 Build 2 by Razvan Serea Internet Download Manager (IDM) is a tool to increase download speeds by up to 8 times due to its smart dynamic file segmentation technology. Unlike other download managers and accelerators, Internet Download Manager segments downloaded files dynamically during download process, and it reuses available connections without additional connect and login stages to achieve the best possible acceleration performance. Comprehensive error recovery and resume capability will restart broken or interrupted downloads due to lost connections, network problems, computer shutdowns, or unexpected power outages. All popular browsers are supported IDM integrates seamlessly into Google Chrome, FireFox, Microsoft Edge, Opera, Safari, Internet Explorer, Maxthon and all other popular browsers to automatically handle your downloads. You can also drag and drop files, or use Internet Download Manager from command line. The program supports proxy servers, ftp and http protocols, firewalls, redirects, cookies, authorization, MP3 audio and video content processing. IDM includes web site spider and grabber IDM downloads all required files that are specified with filters from web sites, for example all pictures from a web site, or subsets of web sites, or complete web sites for offline browsing. It's possible to schedule multiple grabber projects to run them once at a specified time, stop them at a specified time, or run periodically to synchronize changes. Easy downloading with one click When you click on a download link in a browser, IDM will take over the download and accelerate it. You don't need to do anything special, just browse the Internet as you usually do. IDM will catch your downloads and accelerate them. IDM supports HTTP, FTP, HTTPS and MMS protocols. Changes in Internet Download Manager 6.43 Build 2: Resolved the problem that caused a "403 Forbidden" error when downloading some files Fixed a problem causing IDM download panel not to appear on some websites Fixed a bug that caused a crash when converting some TS files to MP4 Download: Internet Download Manager 6.43 Build 2 | 11.9 MB (Shareware) Links: Internet Download Manager Website | Screenshot Get alerted to all of our Software updates on Twitter at @NeowinSoftware
    • Windows 11 is getting redesigned taskbar settings in new build

      By Captain_Eric · Posted

      It's in Experimental (26H2).
    • Why it's almost impossible to produce a smartphone in the United States

      By Shadow8 · Posted

      I am not a US citizen nor a Trump fan. Respect to both left and right. But I will, for the sake of fun, predict something for my own. There will come a day when the US and China will collide like titans ( over Taiwan or anything else ). Then, on that day, some people in this comment section will realize how good an idea it was to become independent in areas like that. ( Or atleast try )
    • Microsoft Edge gets tons of security features, including AI model that can see your screen

      By Usama Jawad96 · Posted

      Microsoft Edge gets tons of security features, including AI model that can see your screen by Usama Jawad Microsoft Edge may not be the most popular browser out there, but it does receive quite frequent updates that sometimes bring surprising new features and axe others that are not as popular. Now, Microsoft has detailed some of the new security enhancements that it has introduced in Edge for Business, typically used by commercial customers. Microsoft has emphasized that security features are baked into Edge for Business and offer native integration with security and governance tools like Defender and Purview. Browser sessions are governed by default on managed devices but can also be governed through dedicated work profiles on unmanaged devices. An important aspect in this area is controlling the use of shadow AI. We have talked about this before, but it essentially restricts employees from using unsanctioned AI apps through data loss prevention (DLP) policies, with Edge redirecting them to trusted AI services like Microsoft 365 Copilot. This feature, available as a pay-as-you-go (PAYG) license, ensures that confidential data never exits AI boundaries set by your organization in Purview. Additionally, Microsoft also has strong DLP policies for contractors. Contractors leveraging a Entra ID-joined work profile provisioned by their contracting company on a device managed by their actual employer can be restricted from downloading files locally. In such scenarios, the file is saved on the contracting firm's OneDrive rather than being downloaded locally. Another useful Edge security feature disallows copying and pasting from unmanaged locations and apps. Similarly, DLP policies can be configured at a granular level to restrict screenshots or downloading of files from certain locations. In the same vein, IT admins can block the installation of extensions, hosted apps, themes and scripts, and control if users can install extensions from external locations. They can also enable the installation of specific extensions and allow users to request access to certain extensions, so that they can be managed on a case-by-case basis. Finally, Edge for Business now has an on-device AI model that uses computer vision to see what's on your screen and block potentially malicious content immediately. This does not rely on site reputation, as it simply monitors what is being displayed on your screen, which means that it is effective against malicious content that takes over your screen and employs scareware tactics. Since this is an on-device AI model, it does use your system's resources, so it's enabled by default only on devices with at least 2GB of RAM and four CPU cores. You can find more details in the Microsoft Mechanics video here.
    • Linux 7.2's first release candidate gets off to a good start

      By thartist · Posted

      Could you come up with a slightly less depressing background for Tux instead of that gray gradient? Doesn't have to be cheerful, just less of a downer...

  • Recent Achievements

    • Dedicated
      Zeynel earned a badge
      Dedicated
    • One Month Later
      JKR earned a badge
      One Month Later
    • Dedicated
      Asgardi earned a badge
      Dedicated
    • Conversation Starter
      jessse3334 earned a badge
      Conversation Starter
    • Reacting Well
      JuvenileDelinquent earned a badge
      Reacting Well

  • Popular Contributors

    1. 1
      +primortal
      495
    2. 2
      +Edouard
      247
    3. 3
      PsYcHoKiLLa
      154
    4. 4
      Steven P.
      86
    5. 5
      macoman
      65
    Show More

  • Tell a friend

    Love Neowin? Tell a friend!