Recommended Posts

I've got a media PC (Acer Revo RL70) under my TV with Windows 8.1 on it.

Got the message to upgrade to 10, so thought I might aswell.  It downloads and looks like it installs but taking a wee while.

It then restarts into a black screen and thats it, no mouse just black screen.  So I restart my machine, it says attempting to repair it then restarts a cmd screen pops up it then reboots and says reverting back to previous OS.  So it then goes back to Windows 8.1 and works as per norm.

So what do I do to get windows 10?  I was thinking of updating the BIOS but Acer's latest is from 2012 (mine probably is out of date) so going to do this later tonight but other than that i'm out of ideas?

  • Like 2
Link to comment
https://www.neowin.net/forum/topic/1269054-windows-10-fails-to-install/
Share on other sites

I am wondering if the fact that your system is an HTPC might have something to do with it... When it restarts, pull the HDMI cable out then plugging it back in a few moments later... Also, try removing any display adapters (graphics driver, probably AMD Catalyst) you have in Device Manager (uninstall them) prior to upgrading.

I think you are going to have to do 1 of 2 things.

Clean install using win10 ISO
or
repair install of win8.1

If you decide to get another computer .... dont get an Acer for science's sake (love that South Park)

 

It's likely not Acer, mine upgraded just fine, like someone else mentioned, if it has an ATI card, remove the drivers, seems lots have had issues with ATI cards, at the risk of getting flamed, again, AMD/ATI need to get their act together and release actual working drivers for once 

If there's not ATI card, remove any 3rd party software related to mouse or keyboard, Logitech, SteelSeries, any other brand, I know those two had issues with 8.1, may still cause issues with 10 

I found that PC's with even a small amount of spyware or PUPs can have issues upgrading. I recommend running ADWcleaner and Junkware Removal Tool before trying the upgrade again. Both can be downloaded from BleepingComputer.com. It can't hurt to also see if Acer has some updated drivers or BIOS, to download and install, that would improve Windows 10 compatibility. 

My PC has the latest BIOS, so no go for that, so I updated my gfx driver (was severely out of date) ran the installation, no joy same problem.  I think it gets near 92% then fails or something like that.

It then reverted back to 8.1, so I uninstalled the gfx driver but kept getting an update in 8.1 that said "you need ot restart your pc, to install the update" I hit restarted and it did then it came back up saying the same message.  I done this 2 or 3 times then gave up.  Turned the PC off and it needed to install an update, that took about 10 minutes to do.

When it installs and fails the screen is black, i leave it ages nout happening so reboot the machine then goes back to 8.1 and windows update comes up with an error about the last update which is c1900101-40017 (which i've googled to death it seems)

So when I get home I'm trying once more then i'll give up and just stick with 8.1 and maybe try in a few months when 

I've got a media PC (Acer Revo RL70) under my TV with Windows 8.1 on it.

Got the message to upgrade to 10, so thought I might aswell.  It downloads and looks like it installs but taking a wee while.

It then restarts into a black screen and thats it, no mouse just black screen.  So I restart my machine, it says attempting to repair it then restarts a cmd screen pops up it then reboots and says reverting back to previous OS.  So it then goes back to Windows 8.1 and works as per norm.

So what do I do to get windows 10?  I was thinking of updating the BIOS but Acer's latest is from 2012 (mine probably is out of date) so going to do this later tonight but other than that i'm out of ideas?

 

Remember there is no media center in Windows 10. You will have to look for another option, if you still want the capability.

Never used media center, literally just netflix streaming etc

Well it's official I've given up, tried it again and still no joy despite uninstalling loads of drivers, but now on 8.1 it's permanently  stating that it needs to restart for windows update to install, which I suspect is windows 10 despite me cancelling the reservation.

Need to full me finger out and build my own PC for the TV, as the acer can't do 1080p anyway so no good.

Nice of Microsoft to give it for free, but clearly there's something wrong with it or my PC is simply not compatible but 8.1 is and runs a dream (bar 1080p).  It's annoying as I'm a computer tech by profession just cant be bothered looking into why it's not working when you don't get paid for it :( 

It's likely not Acer, mine upgraded just fine, like someone else mentioned, if it has an ATI card, remove the drivers, seems lots have had issues with ATI cards, at the risk of getting flamed, again, AMD/ATI need to get their act together and release actual working drivers for once 

If there's not ATI card, remove any 3rd party software related to mouse or keyboard, Logitech, SteelSeries, any other brand, I know those two had issues with 8.1, may still cause issues with 10 

I've got four AMD boxes here that all upgraded great without screwing with the drivers, the only issue was a Llano integrated chip not being supported in 15.7 that may or may not have been fixed already.

If you're talking about cards that aren't even supported anymore, well...you're probably right, they don't work.

  • 1 month later...

I have an Acer Revo RL70 which came pre-installed with Window 7 home edition. I tried several times to install windows 10 without success and a blank screen. I removed the HDMI cable which helped but the installation got stuck at 84% total (38% reconfiguring settings screen) for hours. Every time I force started the computer it reverted back to win 7 so in the end gave up. Recently I got a message to update my PC to window 10 which I accepted but the first two tries ended up with the same 84% completion and no activity for hours. After searching the web I tried a number of different suggestions and finally succeeded by following the steps as below.

1)      Created a restore point to start with

2)      Scanned the computer for viruses and trojan

3)      Deleted a number of software like anti-virus, burning rom, video converters, ATI gaming software (and any other graphic card related software but not the Graphic card driver), etc.

4)     

 

5)      Downloaded the Window 10 ISO file

6)      Downloaded the virtual clone drive (it is free at slysoft) to mount the ISO

7)      Disconnected the HDMI cable and connected the Pc via a VGA cable to the screen

8)      Ran CMD as an administrator to scan disk (scndsk - only had C drive on PC) and restarted PC

9)      Ran CMD as administrator ran "sfc /scannow" which completed with error which were fixed automatically. Restarted computer

10)  Connected the PC with Ethernet cable and disabled wifi adapter

11)  Disconnected everything else except Ethernet and VGA cable and also the USB dongle for keyboard and mouse (supplied with the Pc)

12)  Perform a clean boot by running msconfig (and checking selective startup, unchecking ‘load system services’ hiding ‘all microsoft services’ in service tab and disabling all other services)

13)  Started the install process by clicking the exe file in virtual window 10 drive.

14)  Disconnected the USB keyboard and mouse dongle once the installation moved to the screen that has a big (progress) circle showing the % completion

15)  The PC started several times during installation sometimes with blank screen which only lasted for a minute or so and the installation completed without any glitch or intervention in roughly 1 hour

I hope this will help people who have been unsuccessful

   

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • Windows 8 and Vista were far worse. Both of those got marginally better at the very end. Just look at their adoption rates and support life-span. If those versions had as much social media in their time they would have ripped apart unmercifully.
    • I must admit, this is probably the only game at the moment where I can see that $80 price point being ok. The issue will be when other developers think they can get away with it with half of the work.
    • Google Wallet expands TSA PreCheck Touchless ID access to more travellers by Fiza Ali Google has announced that Google Wallet is becoming the first digital wallet to integrate with TSA PreCheck Touchless ID. It is a programme that lets eligible travellers move through participating airport security checkpoints using facial recognition instead of showing a physical ID or boarding pass. While the TSA PreCheck Touchless ID programme has been available for some time, using it hasn't always been straightforward. The programme currently operates at 65 airports across the US, but participation has largely depended on flying with a limited number of airlines. Travellers also had to upload passport information separately through participating carriers. Now, the tech giant's new integration is designed to remove some of those extra steps. With the update rolling out in the coming weeks, travellers with TSA PreCheck membership will be able to enrol in Touchless ID through Google Wallet and use the service with any of the 100 airlines participating in the programme. Rather than repeatedly submitting identification details, users can store a digital ID in Google Wallet and use it to streamline future trips. Setting up the feature is relatively straightforward as well. The process starts with users creating a digital ID in Google Wallet using their passport information. After checking in for a flight and saving a boarding pass to the app, eligible travellers will see a "Get started" option that directs them to the TSA enrolment process. Once users choose to share their ID pass and boarding pass information with the TSA for a specific trip, the agency will verify the enrolment. If approved, a TSA PreCheck Touchless ID indicator will appear on the boarding pass stored in Google Wallet, signalling that the traveller can use designated express Touchless ID lanes at participating airports. As privacy and security are likely to be key considerations for many travellers, Google says users must explicitly opt in before any information is shared with the TSA, and authentication is required through a device PIN, pattern, or biometric verification. The company also notes that digital IDs stored in Google Wallet remain encrypted and are kept on the user's device. For frequent flyers who already use TSA PreCheck, the new integration could remove a few more steps from the airport security process, making travel slightly faster and a little less cumbersome.
    • Even though MS had to sunset the Windows Subsystem for Android, you can apparently use BlueStacks to run Android in Windows now. I haven't tested this yet, so if anyone has any feedback, I'd love to hear it.
  • Recent Achievements

    • Dedicated
      Scoobystu earned a badge
      Dedicated
    • First Post
      Tom Schmidt earned a badge
      First Post
    • One Month Later
      D0nn13 earned a badge
      One Month Later
    • Rookie
      +ChiefOfNeo went up a rank
      Rookie
    • One Year In
      Tom Schmidt earned a badge
      One Year In
  • Popular Contributors

    1. 1
      +primortal
      456
    2. 2
      +Edouard
      177
    3. 3
      PsYcHoKiLLa
      123
    4. 4
      Michael Scrip
      82
    5. 5
      Xenon
      76
  • Tell a friend

    Love Neowin? Tell a friend!