Lumia 950 XL screen issue please help?

By eKoKnight
in Windows Phone/Mobile

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eKoKnight

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Hey guys been a while I replied here. I just recently got myself a Lumia 950 xl from B&H and love it upgraded from a Lumia 640. But I notice a problem when ever I make a call or receive a call or check my virtual voicemail my screen turns off even when the phone not up to my face so I have to push the power button to turn the screen on this is also happening with Whatsapp. I have a Tampered glass screen protector on it not sure if that has anything to do with it. Im running the latest Production of Windows Mobile 10 and have the newest firmware update. But I cant seem to figure out what is causing this can anyone help me out on this maybe there something I don't know or is it a firmware or OS problem with the Lumia 950 XL ? Everything else works fine on the phone though no problems overall. :) thanks for any help or advice.

 

Edit: Nevermind found out it was the tampered glass protector for my screen -.- I took  it off and now the screen turns on when I make a call or when I move my face away from the screen :s apparently this phone don't like tampered glass? :\

Edited by eKoKnight
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eKoKnight

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Ya :s im starting to wonder where is the sensor located at so when I buy a new screen protector for the phone I know what to look for so it wont get in the way of the sensor. I got my Lumia 950 XL from http://www.bhphotovideo.com not sure if you heard of them but I am satisfied with the phone and loving it even though ya it has some bugs an such but that's ok. :) Thanks for the reply though. :)

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Jack W

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33 minutes ago, eKoKnight said:

Ya :s im starting to wonder where is the sensor located at so when I buy a new screen protector for the phone I know what to look for so it wont get in the way of the sensor. I got my Lumia 950 XL from http://www.bhphotovideo.com not sure if you heard of them but I am satisfied with the phone and loving it even though ya it has some bugs an such but that's ok. :) Thanks for the reply though. :)

No worries, and I hope you find one that works for you. Do you drop your phone regularly? If not, maybe just a wrap-around case will do?

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eKoKnight

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6 hours ago, Jack W said:

No worries, and I hope you find one that works for you. Do you drop your phone regularly? If not, maybe just a wrap-around case will do?

No I don't drop my phone regularly :) I do have a case that wraps around. Just would like that extra security for the screen even though it comes with GG4. On a side note was thinking. What type of glass is used on the camera? is that also scratch resisited? I know like the iphone's they use sophire glass on the camera part. :) If you know anything about that id appreciate a response back. :)

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Jack W

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3 hours ago, eKoKnight said:

No I don't drop my phone regularly :) I do have a case that wraps around. Just would like that extra security for the screen even though it comes with GG4. On a side note was thinking. What type of glass is used on the camera? is that also scratch resisited? I know like the iphone's they use sophire glass on the camera part. :) If you know anything about that id appreciate a response back. :)

Unfortunately not sure what the glass on the camera is. I've tried searching, doesn't appear to be mentioned anywhere. :(

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