Frustrated with delete and server certificate message in Outlook 2007

[cosrocket]

My neighbor told me she is having a frustrating time with Outlook 2007 and her IMAP Comcast email account so I checked it out. What happens is, whenever she starts Outlook and clicks on her inbox there is a message that says the server certificate is not secure and do you want to continue to use this server. When I clicked on the server it says that it is a Comodo server certificate. Also she cannot delete her email. When you choose an email to delete a line goes through it and you have to purge the email, not delete it the normal way. I googled the issue and found this:

 

https://www.comodo.com/support/products/email_certs/outlook.php

 

I checked and she does not have Comodo security on her PC so I do not get why she is having these issues. I went into her data files and there were two, one with her email address and another that said personal folder which was set as the default. When I tried to change the default data folder I was not able to. I also made sure her Comcast server settings were correct and they were.

 

I could go on but does anyone have any idea why she would be getting this Comodo server certificate message and  having the deleting email problem? I use Outlook with an IMAP Comcast account myself and I have none of the issues she is having.

 

[+BudMan MVC]

well what are the details of the cert she is getting?  Is the error about the CN doesn't match, its not valid dates?  Make sure the time and date and year are correct on her machine.

 

If she doesn't have the CA that signed that cert in here trusted CAs, then yeah its going to flag you as not trusting that cert, etc.

[restroom]

Have you checked your spelling of the SMTP server. Most commonly it is set to something like SMPT.COMCAST.NET when it should be SMTP.COMCAST.NET.

 

Comcast appear to have registered both SMTP and SMPT, but the certificate is only valid for SMTP, which is why you get a certificate mismatch error.

 

Just one line of troubleshooting, but no way a definitive answer. Worth checking as its common though.

[+BudMan MVC]

That is funny that they registered both..  Guess they got a lot of people that can not type hehehe

 

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;smpt.comcast.net.              IN      A

;; ANSWER SECTION:
smpt.comcast.net.       900     IN      CNAME   smtp.comcast.net.
smtp.comcast.net.       7189    IN      CNAME   smtp.g.comcast.net.
smtp.g.comcast.net.     20      IN      A       68.87.20.6