refund Opinion on the refund system of App Store and Google Play?

[Socratess]

It seems very easy to refund and basically continuously exploit the system via doing so.

 

What's your opinion or changes you'd make to the system? I mean, no system's perfect, but those ones could easily be smoothed down a lot more. Take for example buying a $50 giftcard for either of those, redeeming it and then basically refunding any purchases you've made with it.

 

Pretty easy.

 

[T3X4S]

I have never had an issue requesting a refund through the Apple Store.  In fact, I have never had an issue when dealing with any facet of Apple's support.

[Socratess]

Just now, T3X4S said:

I have never had an issue requesting a refund through the Apple Store.  In fact, I have never had an issue when dealing with any facet of Apple's support.

Yeah, and that's the problem. From what I've seen, they're too easy to get around of and fool with.

[T3X4S]

37 minutes ago, Socratess said:

Yeah, and that's the problem. From what I've seen, they're too easy to get around of and fool with.

A lot of smart people @ that company.  I am sure they have accountants, economists, sociologists/physocologists on staff, or conjuring up some kind of algorithm that figures the amount of money they lose to people trying to rip them off with their own generosity.

Many large companies simply write it off as it is a given that its gonna happen.  If they lose $1,000,000 / yr due to fraud, but figure the potential customers gained from their reputation of having excellent customer service amounts to more than that in potential future profits - it will continue.

Some companies, such as Logitech used to have awesome customer service.  YOu had a problem with a product, they would just ship you a new one - no questions asked - that isnt the case anymore.

Then of course, there are those with absolutely pathetic customer service, but their margins are so thin, or their execs dont care - so they think of things the  other way - How much they might lose by upsetting a few people compared to the money they gain by not accepting any returns, etc...

Ahh the pleasures of doing business...

 

[Socratess]

10 minutes ago, T3X4S said:

A lot of smart people @ that company.  I am sure they have accountants, economists, sociologists/physocologists on staff, or conjuring up some kind of algorithm that figures the amount of money they lose to people trying to rip them off with their own generosity.

Many large companies simply write it off as it is a given that its gonna happen.  If they lose $1,000,000 / yr due to fraud, but figure the potential customers gained from their reputation of having excellent customer service amounts to more than that in potential future profits - it will continue.

Some companies, such as Logitech used to have awesome customer service.  YOu had a problem with a product, they would just ship you a new one - no questions asked - that isnt the case anymore.

Then of course, there are those with absolutely pathetic customer service, but their margins are so thin, or their execs dont care - so they think of things the  other way - How much they might lose by upsetting a few people compared to the money they gain by not accepting any returns, etc...

Ahh the pleasures of doing business...

 

*cough* Rockstar

[dragontology]

Wait. But if you refund the purchase, you lose access to what you purchased. If you're on a rooted Android, you can back the app up first, refund, and then restore. Or at least you could five years ago. A lot of paid apps will now check Google Play to see if you're authorized. If not, you don't get to use it.

 

Straight up app piracy on Android is easier, at least in theory. The truth is, a lot of "cracked APK" sites will inject malware into the cracked apps. Some can even steal your identity. So then you have to ask, just how many apps do you need to pirate before it becomes worth it to deal with identity theft? Probably better to just spend the buck or two on the app.

 

Also, if you're buying gift cards, then Apple or Google already have your money. For a $50 gift card, you've given them $50 in real money for $50 in virtual store money. If you get a refund, you don't get real money back. You just get that virtual store money back. And even if you cheat apps and get it all back, you're still out the initial $50. So what's the upshot here?

[Socratess]

16 hours ago, dragontology said:

Wait. But if you refund the purchase, you lose access to what you purchased. If you're on a rooted Android, you can back the app up first, refund, and then restore. Or at least you could five years ago. A lot of paid apps will now check Google Play to see if you're authorized. If not, you don't get to use it.

 

Straight up app piracy on Android is easier, at least in theory. The truth is, a lot of "cracked APK" sites will inject malware into the cracked apps. Some can even steal your identity. So then you have to ask, just how many apps do you need to pirate before it becomes worth it to deal with identity theft? Probably better to just spend the buck or two on the app.

 

Also, if you're buying gift cards, then Apple or Google already have your money. For a $50 gift card, you've given them $50 in real money for $50 in virtual store money. If you get a refund, you don't get real money back. You just get that virtual store money back. And even if you cheat apps and get it all back, you're still out the initial $50. So what's the upshot here?

False. You can buy ingame cash, gems, etc currencies and then just refund (shrug)

[exotoxic]

Apple are quick to give refunds, i found an error on the store and they gave me a refund even though i hadn't purchased it. It could have one of those lost in translation things and they actually meant they were giving me goodwill store credit, which i have had previously for reporting an error.