Windows 10 says shutdown was unexpected after a clean shutdown

[mikee286]

Recently I have noticed on my laptop that in event viewer and reliability monitor in windows 10 that it is registering shutdowns and restarts as unexpected shutdowns.

reliability history says windows was not properly shut down and event viewer says the last shutdown was unexpected.  This is happening when the computer appears to cleanly shut down or restart.

  The laptop in question is a Acer aspire E5-774G-52W1.  Specs are Core I5 7200U, 8GB DDR4 RAM, 256GB M.2SSD, 1TB HDD,  Geforce 940MX graphics.

[Dot Matrix]

Have you checked to see what's running in the background at shutdown?

[mikee286]

I'm not sure how to check what is running right as the computer shuts down

[Dot Matrix]

Before you hit the shutdown button, just click open Task Manager, and see what's running, and check to see if everything you had running has properly closed out.

[mikee286]

Another odd thing is it doesn't happen when I do a restart just a shut down then when I reboot there is an improper shutdown error in event viewer and reliability monitor

[+Warwagon MVC]

I think it's having issues, going into Hibernation. As by default, a shutdown is a hibernation hybrid. Try turning hibernation off and trying it.

 

at the command prompt as admin type 

 

powercfg -h off (or powercfg -h on to turn it back on)

 

then try a shutdown again.

[erpster3]

you could do a "full" shutdown by holding the left SHIFT key and then clicking on the Shutdown menu option on the Start menu.  It works with both Windows 8.x and Windows 10.  See here.

[SarK0Y]

On 3/31/2017 at 7:09 PM, mikee286 said:

Recently I have noticed on my laptop that in event viewer and reliability monitor in windows 10 that it is registering shutdowns and restarts as unexpected shutdowns.

any shutdown has a lag to close all running tasks in proper way, within this lag something bad could happen w/ ram/hdd/ssd. check your drives -- perhaps, the're bad sectors.

[goretsky Supervisor]

Hello,

 

Based on the specs, this sounds like the Acer Aspire E5-774G-52W1 is a relatively new system.  Have you tried checking with Acer's tech support to make sure you have the latest BIOS/UEFI firmware installed, plus latest versions of device drivers and any Acer-specific software that's preinstalled on the computer? 

 

Also, have you tried disabling fast shutdown to see if that makes any difference?

 

Regards,

 

Aryeh Goretsky

 

[John.D]

Could be a faulty power supply if its restarting with no crash

 

[Marshall Veteran]

Thread Cleaned

 

Stay on topic and refrain from petty arguments please

[mikee286]

I think it had something to do with driverbooster.  when that was not running at shutdown there is no record of an improper shutdown on next reboot.

 

I have the latest bios too which sorted out a hardware error I was getting

[Brandon H Supervisor]

ah IObit, their products while work well usually cause some weird oddity in the background from my experience

[Hum]

Maybe Windows was Updating something in the background ...

[Dot Matrix]

21 hours ago, mikee286 said:

I think it had something to do with driverbooster.  when that was not running at shutdown there is no record of an improper shutdown on next reboot.

 

I have the latest bios too which sorted out a hardware error I was getting

Without trying to cause a ruckus, but may I ask why you're running this type of software? By default, Windows keeps drivers up to date, and when it finds a new driverset, it'll install it through Windows Update (graphics drivers mostly). 

 

These types of "crudware" only lead to bad things, IMO. 

[mikee286]

On 4/7/2017 at 6:33 AM, Dot Matrix said:

Without trying to cause a ruckus, but may I ask why you're running this type of software? By default, Windows keeps drivers up to date, and when it finds a new driverset, it'll install it through Windows Update (graphics drivers mostly). 

 

These types of "crudware" only lead to bad things, IMO. 

In my experience windows update does not get the latest drivers.  I have noticed they are almost 6 months behind.  Driverbooster allowed me to get the most recent drivers for this computer.  I also use it on computers that I reinstall windows on so it automatically finds all the drivers that windows doesn't pick up on.  I used to use slimdrivers but lately AV programs have been flagging slimdrivers as a PUP and blocking it

[adrynalyne]

On 4/7/2017 at 4:33 AM, Dot Matrix said:

Without trying to cause a ruckus, but may I ask why you're running this type of software? By default, Windows keeps drivers up to date, and when it finds a new driverset, it'll install it through Windows Update (graphics drivers mostly). 

 

These types of "crudware" only lead to bad things, IMO. 

Windows update drivers are complete crap. Why would you ever recommend that as a way to keep your drivers up to date?

[Dot Matrix]

24 minutes ago, adrynalyne said:

Windows update drivers are complete crap. Why would you ever recommend that as a way to keep your drivers up to date?

Not in my experience. WU has been able to grab the latest NVIDIA drivers for me pretty regularly.

 

41 minutes ago, mikee286 said:

In my experience windows update does not get the latest drivers.  I have noticed they are almost 6 months behind.

What drivers do you need regularly updated, that aren't? Beside from graphics drivers, other driver sets a seldom updated that you would need to install these questionable programs.

[mikee286]

Just now, Dot Matrix said:

Not in my experience. WU has been able to grab the latest NVIDIA drivers for me pretty regularly.

 

What drivers do you need regularly updated, that aren't? Beside from graphics drivers, other driver sets a seldom updated that you would need to install these questionable programs.

It was more to just find the latest drivers for my laptop after a windows reinstall.  The drivers for the ethernet or wifi caused weird things to show up on the event viewer and windows update say no updates but DB did.  I use driverbooster on a lot of older computers that were upgraded to windows 10 where drivers are a bit harder to find

[adrynalyne]

42 minutes ago, Dot Matrix said:

Not in my experience. WU has been able to grab the latest NVIDIA drivers for me pretty regularly.

 

What drivers do you need regularly updated, that aren't? Beside from graphics drivers, other driver sets a seldom updated that you would need to install these questionable programs.

Oh yeah? What version of Nvidia driver are you running right now?

[mikee286]

Nvidia has the geforce experience program that runs in the background constantly checking for updates to that.  Initially when I clean installed windows it used the "(microsoft corporation)" driver which is old garbage and upon going into device manager and forcing a search for updates it said the best driver for this device is already installed.  I THINK NOT!!

[SarK0Y]

1 hour ago, mikee286 said:

In my experience windows update does not get the latest drivers.  I have noticed they are almost 6 months behind.  Driverbooster allowed me to get the most recent drivers for this computer.  I also use it on computers that I reinstall windows on so it automatically finds all the drivers that windows doesn't pick up on.  I used to use slimdrivers but lately AV programs have been flagging slimdrivers as a PUP and blocking it

do you need latest or stable ones?

[Elliot B.]

I just want to point out, I'm a big fan of Driver Booster

 

Helps keep drivers up-to-date when Windows/laptop/motherboard manufacturers no longer do.

[mikee286]

5 minutes ago, Elliot B. said:

I just want to point out, I'm a big fan of Driver Booster

 

Helps keep drivers up-to-date when Windows/laptop/motherboard manufacturers no longer do.

yep but having it always running in the background causes shutdown weirdness for me.  Other than that it's pretty good.  Especially if the system is older and the OS is newer than the drivers on the system manufacturer's website support.  Without driver booster you would have to go into device manager, get the hardware ids and google to get a driver from the manufacturer of that single component's website then do this over and over for each non detected device.