Self-Hosted Service Desk Software

[Gone]

Hello,

 

I was wondering if anybody here knew of quality, up-to-date, self-hosted service desk software. I am starting my own company and would prefer to host my own solution rather than have cloud based solutions. 

 

The software needs to be web based and support MariaDB/MySQL, Apache, and preferably PHP based, though that is not entirely important.

 

Thank you!

[+BudMan MVC]

Do you want this to be Free?  Is it going to be used for just internal tracking?  Will external customers hit it?

 

There are really a bajillion choices here..  Maybe some more details of your wishes on features and use cases could help trim down the list.. Guessing you looked at spiceworks and just said meh?  Or did you want to kill it with fire?

 

Where exactly do you plan to host it?  You do understand there are free cloud based options... ngdesk comes to mind, etc. https://www.ngdesk.com/

[Gone]

  On 25/01/2018 at 18:26, BudMan said:

Do you want this to be Free?  Is it going to be used for just internal tracking?  Will external customers hit it?

 

There are really a bajillion choices here..  Maybe some more details of your wishes on features and use cases could help trim down the list.. Guessing you looked at spiceworks and just said meh?  Or did you want to kill it with fire?

 

Where exactly do you plan to host it?  You do understand there are free cloud based options... ngdesk comes to mind, etc. https://www.ngdesk.com/

Expand  

As much as I would love for it to be free, I have no problem paying for a professional version.

 

I just saw Spiceworks thanks to you, prior to this I've never heard of it, but it looks like it has everything I am looking for, with the exception that it runs only on Windows!

 

I am running my servers   instances on Digital Ocean, on CentOS distributions. I am hoping to have web-based (self-hosted) solutions that runs on Linux.

 

Task I need:

• Help Desk Capability
• SLA management and tracking
• Not charged at a monthly rate (such as ZenDesk)
• If possible, I would like asset management as well
• Self-hosted, because I want to integrate it with my domain and not rely on 3rd parties.

I'm pretty simple to please, as my company grows I may need more features but for now, just basic features.

 

Thank you!