Windows 1803 and Realtek - System_Service_Exception

[Billus 135]

Hi everyone (PC specs in sig)

 

 

So I received the prompt to upgrade my version of Windows to version 1803. Lo and behold, it failed to install. I am currently on version 17127.1 (rs4_release). I've narrowed it down to the Realtek driver being incompatible with both 17127 and 1803. I've tried downloading the latest Realtek driver (https://www.catalog.update.microsoft.com/Search.aspx?q=6.0.1.8409) but I continue to get the green screen. The driver from Asus is also almost 2 years out of date.

 

The actual error code that is spat out is: SYSTEM_SERVICE_EXCEPTION (rtkvhd64.sys).

 

I won't be replying for some time due to it being almost 7.30am in Australia. I've been up all night trying to solve this issue. I'm hoping my fellow Neowiners will be able to help me out.

 

Thanks!

[menifred 79]

Hello,

 

Have you tried the drivers from Realtek?

 

Best,

 

Fred

[Nuculi 16]

Why would you of received a prompt to upgrade to version 1803?  version 1803 is actually the (Spring creators update) that is due to be released to the public on April 10th (or rumored to be) 

You would of only been prompted to upgrade unless you are enrolled on the windows insider preview.  Windows 10 Version 1709 Build 16299.XX is the latest public build.

 

In other words you probably downloaded Windows 10 1803 thinking its the RTM version or final release version and your driver is incompatible therefore not working,  If windows 1803 17127.1 is RTM as rumours are saying,  then the public will receive it with a  update to iron out other bugs.

 

My advice to you is uninstall 1803 and go back to the latest public version which is 1709 until 1803 is released to the public and/or a updated driver is available for your product

If windows 1803 17127.1 is RTM as rumours are then public will receive it with a cultivate update and wait for official release before installing what might not be the final or try using a standard windows driver or try driver in compatibility mode

[Raa 1,565]

Agreed with Menifred, just use the Realtek driver from their website, it should fix the problem.

Might also check for BIOS updates if you have any, just in case.

[xbamaris 89]

58 minutes ago, Nuculi said:

Why would you of received a prompt to upgrade to version 1803?  version 1803 is actually the (Spring creators update) that is due to be released to the public on April 10th (or rumored to be) 

You would of only been prompted to upgrade unless you are enrolled on the windows insider preview.  Windows 10 Version 1709 Build 16299.XX is the latest public build.

 

In other words you probably downloaded Windows 10 1803 thinking its the RTM version or final release version and your driver is incompatible therefore not working,  If windows 1803 17127.1 is RTM as rumours are saying,  then the public will receive it with a  update to iron out other bugs.

 

My advice to you is uninstall 1803 and go back to the latest public version which is 1709 until 1803 is released to the public and/or a updated driver is available for your product

If windows 1803 17127.1 is RTM as rumours are then public will receive it with a cultivate update and wait for official release before installing what might not be the final or try using a standard windows driver or try driver in compatibility mode

17127 is definitely NOT RTM

 

That would mean users who were pushed out for the Slow and Fast build would a few builds ahead of RTM, This would NOT be how Microsoft would handle it. There is nothing wrong with 17133. He just needs to update the drivers. 

[Nuculi 16]

I know it's not said it was rumours, yet he still insatalled a beta OS and complained that its not working, that's what testing is for. 

Build 17133.1 is RTM, he should install that and try or wait for official release. 

[erpster3 35]

which the 1803 RTM release should be coming out maybe April 9 or April 10.

 

also wait for new realtek audio drivers coming out later this April, which will work with the new 1803 release.  for now, OP needs to downgrade back to 1709 or older release of Win10.

[farmeunit 673]

https://support.lenovo.com/lt/en/downloads/DS120824

 

Might try that.  Support added for 1803

 

Might have to install manually versus the normal installer since it's for Lenovo

 

 

 

 

[erpster3 35]

On 4/6/2018 at 1:13 PM, farmeunit said:

https://support.lenovo.com/lt/en/downloads/DS120824

 

Might try that.  Support added for 1803

 

Might have to install manually versus the normal installer since it's for Lenovo

 

 

 

 

that driver is v6.0.1.8275 which has a driver date of 10/18/2017 and it's a customized realtek driver designed specifically for certain Thinkpad L570 models only.

 

something seems off from Lenovo