Issue with android phone sending MMS, but only when on home WiFi


Recommended Posts

So this is truly a head scratcher to me. My mobile provider is Xfinity mobile, who is an mvno of Verizon, and ever sense I upgraded to my Pixel 4A (5G) I have been having issues while trying to send MMS messages, mainly they don't work (fail to send 9 out of 10 times) but if I shut off WiFi and just use mobile data, I have no problems at all sending MMS messages. My providers only solution is to reset network settings on the phone, which is pointless considering I bought the phone from them and only used their service, so resetting the network settings is pointless. But I have diagnosed the issue down to the home WiFi network, it only fails to send when on the home network. I am connected wireless to the 5GHZ WiFi, and even dropping to the 2.4GHZ does not resolve the issue. I am completely confused by this and can not begin to figure out what to look at. I have reset the modem and router a few times just to make sure that is not the issue, but it had not made any difference. The modem and router are both ones that we have purchased and do not belong to Xfinity. Everything else wired and wireless work flawlessly, so I can not fault the ISP in this situation, but it makes me really wonder why.

This might be a long shot, but, here I go.

 

After reading this: https://community.t-mobile.com/accounts-services-4/mms-not-sending-10163

 

It might actually be your APN...

  On 11/06/2021 at 03:59, Mindovermaster said:

This might be a long shot, but, here I go.

 

After reading this: https://community.t-mobile.com/accounts-services-4/mms-not-sending-10163

 

It might actually be your APN...

Expand  

Not likely considering I have only used this phone on Xfinity and I have reset the network settings which would reset the APN

  On 11/06/2021 at 04:13, jnelsoninjax said:

Not likely considering I have only used this phone on Xfinity and I have reset the network settings which would reset the APN

Expand  

OH, OK, then I'm like you.. confused.

So i sorta have the same issue. Mine however, is when receiving with signal on wifi, MMS fails. If I turn off wifi click the MMS i receive it fine.

 

One thing I found that works on my wife's phone (I dont get many MMS so have yet to test) was from this website HERE.

 

Quick TLDR

1) Enable Developer Mode (Settings->click the build # several times to enable dev menu)

2) After doing that, scroll to the option that says “mobile data always active” and enable it.

3) Profit?

 

Hopefully that helps.

Also, go into your Wifi settings, select the three dots and press on the advanced options. Make sure that "Switch to mobile data" it turned on. It will use your mobile data when the wifi connection is slow or unstable. Who knows, that might kick it in to gear...

  On 11/06/2021 at 04:42, devn00b said:

So i sorta have the same issue. Mine however, is when receiving with signal on wifi, MMS fails. If I turn off wifi click the MMS i receive it fine.

 

One thing I found that works on my wife's phone (I dont get many MMS so have yet to test) was from this website HERE.

 

Quick TLDR

1) Enable Developer Mode (Settings->click the build # several times to enable dev menu)

2) After doing that, scroll to the option that says “mobile data always active” and enable it.

3) Profit?

 

Hopefully that helps.

Expand  

That option was already enabled.

  On 11/06/2021 at 11:53, Nick H. said:

Also, go into your Wifi settings, select the three dots and press on the advanced options. Make sure that "Switch to mobile data" it turned on. It will use your mobile data when the wifi connection is slow or unstable. Who knows, that might kick it in to gear...

Expand  

That option is enabled as well. I need to point out that it is only on the home WiFi network that I have the issue. If I am in a store with WiFi it works just fine.

  On 11/06/2021 at 12:59, jnelsoninjax said:

I need to point out that it is only on the home WiFi network that I have the issue. If I am in a store with WiFi it works just fine.

Expand  

Ah, ok! I missed that bit, or thought that it had only been tested on home WiFi and mobile network, not another WiFi.

 

Do you have another mobile device that can send/receive MMS? Does it suffer the same issue?

  On 11/06/2021 at 13:13, Nick H. said:

Ah, ok! I missed that bit, or thought that it had only been tested on home WiFi and mobile network, not another WiFi.

 

Do you have another mobile device that can send/receive MMS? Does it suffer the same issue?

Expand  

The other two people in the house with phones do not seem to have the issue, and they are on different providers, and both are using Pixel 3's. The last time I spoke with Xfinity mobile about this issue they suggested that I should contact Google regarding the issue as they stated that everything is fine on the network side, but this was prior to my diagnosing the issue down to the home WiFi

  On 11/06/2021 at 16:03, jnelsoninjax said:

The other two people in the house with phones do not seem to have the issue, and they are on different providers, and both are using Pixel 3's. The last time I spoke with Xfinity mobile about this issue they suggested that I should contact Google regarding the issue as they stated that everything is fine on the network side, but this was prior to my diagnosing the issue down to the home WiFi

Expand  

That's their fault, not Google's sheesh..

 

Was it working before you switched to your Pixel 4? Or weren't you using Xfinity prior?

  On 11/06/2021 at 17:22, Mindovermaster said:

That's their fault, not Google's sheesh..

 

Was it working before you switched to your Pixel 4? Or weren't you using Xfinity prior?

Expand  

Yes it was working with the Pixel 3a XL, I never noticed the issue until I started using the 4.

sounds like a bug with the Pixel 4 then to me; like the toggle for Wi-Fi Calling in the menu isn't being respected.

 

I'd report it to google if you haven't already. maybe they already have a fix in the works that just hasn't been pushed out yet

  On 11/06/2021 at 17:35, Brandon H said:

sounds like a bug with the Pixel 4 then to me; like the toggle for Wi-Fi Calling in the menu isn't being respected.

 

I'd report it to google if you haven't already. maybe they already have a fix in the works that just hasn't been pushed out yet

Expand  

WiFi calling works just fine, it is just MMS and just on our network, if I switch to mobile network or use any other public WiFi it works fine. Regardless of where the problem is, how would I go about reporting this issue to Google?

  On 11/06/2021 at 17:38, jnelsoninjax said:

WiFi calling works just fine, it is just MMS and just on our network, if I switch to mobile network or use any other public WiFi it works fine. Regardless of where the problem is, how would I go about reporting this issue to Google?

Expand  

that's kind of what I'm getting at though, maybe the MMS protocol isn't honoring the setting causing it to not auto toggle itself to mobile data like it should

 

bugs and issues about pixel devices can be reported with the info here https://support.google.com/pixelphone/answer/6398243?hl=en

 

definitely odd and since it seems isolated to your device it makes me think maybe a firmware issue with the Pixel 4 rom in combination with something on your network blocking MMS traffic on it.

The 2 other devices on your network as well as your last phone may have been auto toggling themselves to mobile data for MMS if there's something with your network.

 

that's my thought process at least for what may be up

  On 11/06/2021 at 17:43, Brandon H said:

that's kind of what I'm getting at though, maybe the MMS protocol isn't honoring the setting causing it to not auto toggle itself to mobile data like it should

 

bugs and issues about pixel devices can be reported with the info here https://support.google.com/pixelphone/answer/6398243?hl=en

 

definitely odd and since it seems isolated to your device it makes me think maybe a firmware issue with the Pixel 4 rom in combination with something on your network blocking MMS traffic on it.

The 2 other devices on your network as well as your last phone may have been auto toggling themselves to mobile data for MMS if there's something with your network.

 

that's my thought process at least for what may be up

Expand  

OK, thanks for the link, I submitted feedback via the phone and also posted a question in the forum. Perhaps I will get a response.

  On 11/06/2021 at 17:56, jnelsoninjax said:

OK, thanks for the link, I submitted feedback via the phone and also posted a question in the forum. Perhaps I will get a response.

Expand  

Let us know, bud. :)

  On 11/06/2021 at 18:36, Mindovermaster said:

Let us know, bud. :)

Expand  

Yeah , not a problem, I want this resolved and will gladly share the fix (if any)

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • It's a Developer Beta 1 not even a Public or User Beta, I doubt any of the design is 100% finalized yet.
    • Was going to comment the same thing. It's SO annoying to have to go back to settings every time I install something new or some apps like discord update and the icon is hidden again.
    • XRECODE3 1.167 by Razvan Serea xrecode3 is a converter and audio-grabber which allows you to convert from mp3, mp2, wma, aiff, amr, ogg, flac, ape, cue, ac3, wv, mpc, mid, cue ,tta, tak, wav, wav(rf64), dts, m4a, m4b, mp4, ra, rm, aac, avi, mpg, vob, mkv, mka, flv, swf, mov, ofr, wmv, divx, m4v, spx, 3gp, 3g2, m2v, m4v, ts, m2ts, adts, shn, tak, xm, mod, s3m, it, mtm, umx, mlp to m4a, alac, ape, flac, mp3, mp4 (using NeroAAC), ogg, raw, wav, wav(rf64), wma, WavPack, mpc, mp2, Speex, ofr, ac3, aiff, tak, snd and Shorten formats. Command Line parameters are supported. XRECODE3 features: Works on XP, Vista, Windows 7, Windows 8, 10 32/64 bit versions and under Wine. Parallel conversion by utilizing power of multi-core CPUs. Support of embedded CUE sheets (for FLAC, WavPack, APE and TAK files). Support of mp4, mka chapters (can split mp4, mka by chapters to any supported format). Built-in Metadata editor with Cover Art support. Has support for LossyWav. Supports portable mode. Merge input files to one large audio file and create CUE sheet. Converting to many formats at once using "Multiple" output mode. Grabbing of multi-channel Audio CDs to the desired format at once. Informative and resizable UI suited even for netbooks. Extracting audio from flv, avi, mov etc. video files (multiple audio streams are supported). Can export/import Metadata to/from external file. Support for 24/32bit audio files. Multilanguage support. Currently program is available in Dutch, English, French, Japanese, Korean, Polish, Russian, Hungarian, Italian, Spanish, Spanish Traditional, Swedish, Brazilian Portuguese, German, Finnish, Bulgarian, Czech, Danish and Chinese (simplified) languages. What's new in XRECODE3: Native 64bit support. Added support for DSD/DST and DFF formats (including handling of SACD ISOs). Added option to extract audio without transcoding. Added option to encode several files to one multi-channel file. Added option to split file into individual track-per-channel for all available output formats. Added option to merge files per folder. Output and Metadata settings are now output format specific. Enhanced Metadata settings. Added support for multiple Cover pictures in Metadata editor. Added 32bit int/float output for formats which support them (e.g. WAV). Added dithering option in Output Settings. Added option to use EBUR128 in Normalize. Added option to Album Mode Normalize. Added option to configure Matrices under Output Settings. Added more output file pattern elements. Tabbed UI. CUE files are now displayed more nicely. Enhanced Shell Extension. XRECODE3 1.167 changelog: Added option to handle YEAR and DATE tags (under Settings/Metadata/Advanced). Updated to the latest qaac (2.85). Download: XRECODE3 v1.167 (64-bit) | Portable | ~30.0 MB (Shareware) Download: XRECODE3 v1.167 (32-bit) | Portable Link: XRECODE3 Homepage | XRECODE3 Screenshot Get alerted to all of our Software updates on Twitter at @NeowinSoftware
    • Hasleo Disk Clone 5.2.2.1 by Razvan Serea Hasleo Disk Clone is a free and all-in-one disk cloning software for Windows 11/10/8/7/Vista and Windows Server that can help you migrate Windows OS to another disk, clone one disk to another disk or clone one partition to another location quickly and efficiently. Completely Free Windows Migration and Disk/Partition Cloning Software Migrate Windows from one disk to another without reinstalling Windows, apps. Clone one disk to another and makes the data on 2 disks are exactly the same. Clone a partition to another location without losing any data. Easily adjust the size and location of the destination partition. Convert MBR to GPT or convert GPT to MBR by cloning. Creation of Windows PE emergency disk. Extremely fast cloning speed and multi-language support. Supported OS: Windows Vista/Server 2008 or later, fully compatible with GPT and UEFI. Note: Hasleo Disk Clone 5.2.2.1 changelog is not yet available. Download: Hasleo Disk Clone 5.2.2.1 | 28.8 MB (Freeware) Link: Hasleo Disk Clone Home Page | Screenshot Get alerted to all of our Software updates on Twitter at @NeowinSoftware
    • Shouldn't using "High Performance" mode prevent c-states from initializing? Maybe AMD hasn't built a proper power plan for their x3d processors like they used to for their ryzen chips.
  • Recent Achievements

    • First Post
      Johnny Mrkvička earned a badge
      First Post
    • Week One Done
      viraltui earned a badge
      Week One Done
    • One Month Later
      serfegyed earned a badge
      One Month Later
    • Dedicated
      firey earned a badge
      Dedicated
    • Dedicated
      fettermanj earned a badge
      Dedicated
  • Popular Contributors

    1. 1
      +primortal
      634
    2. 2
      ATLien_0
      229
    3. 3
      Michael Scrip
      218
    4. 4
      Xenon
      149
    5. 5
      Steven P.
      140
  • Tell a friend

    Love Neowin? Tell a friend!