Internet via ethernet on Linksys router stopped working, but wifi works fine?


Recommended Posts

I have a Linksys AC1900 MUI-MIMO Gigabit Router (Model EA7500) that i bought a little over a year ago which started acting weird a day ago. Internet access on my desktop, which is connected via ethernet, suddenly stopped working, so I assumed my ISP was having some downtime. I waited a while then noticed my phone and Smart TV's still had internet access via WIFI (same router), while the desktop did not.

 

Windows is showing that its connected to the internet, the icon in the tasktray shows internet access, but still cannot access anything. I can't even access the router's admin panel via IP address. I can access it via wifi oh my phone, which does show that my desktop is connected to it.

 

If I remove the ethernet cable that connects my desktop to the router, the icon in the task tray changes to the not connect globe, but will change back to the Connected Internet Access icon if i connect it back, but I still can't access anything on the internet.

 

I have tried using different ethernet cables, which didn't resolve the issue.

 

I have access to the internet if i connect the main ethernet from the wall into the desktop (by passing the router), and also everything works fine using a different router.

 

I have factory reset the router, but the problem still persists.

 

Does anyone know of a way to fix this? Doesn't seem like the ethernet port on router died if the router can still detect everything connected to it via ethernet. It's just some how not letting any data get through the ethernet ports.

It's weird that WIFI works perfect and can access internet, but ethernet can't.

 

hope this makes sense.

thanks.

 

  • bₒₒzₑᵣ changed the title to Internet via ethernet on Linksys router stopped working, but wifi works fine?

Did you try a different Ethernet port on the router?

I saw you already tried another Ethernet cable.

Did you try a USB-Ethernet adapter? It could be that your onboard nic is bad/dead.

You have another device that you can test the Ethernet cable?

 

My 2 cents.

If you have not done a restart on the PC try that, remember a shutdown just puts the status of the PC on the hard drive if there is any driver issues they just keep returning.

  On 10/07/2021 at 14:16, helpifIcan said:

If you have not done a restart on the PC try that, remember a shutdown just puts the status of the PC on the hard drive if there is any driver issues they just keep returning.

Expand  

Thought that was hibernation..

  On 10/07/2021 at 14:39, Mindovermaster said:

Thought that was hibernation..

Expand  

Shutdown in windows 10 by default is a Shutdown hibernation hybrid ... thus the term "Fast Startup". The application level gets restarted but the system level does not. Which is why shutting down a windows 10 computer doesn't fix much.

 

I wrote about it here

 

 

  • Like 2
  On 10/07/2021 at 14:56, warwagon said:

Shutdown in windows 10 by default is a Shutdown hibernation hybrid ... thus the term "Fast Startup". The application level gets restarted but the system level does not. Which is why shutting down a windows 10 computer doesn't fix much.

 

I wrote about it here

 

 

Expand  

Oh, I haven't used Windows since 7, so I'm used to calling hibration and shut down two different things. 😎

Sorry for delayed reply.

 

I connected it via ethernet to one of my smart tvs, tv said it was connected to internet, but couldn't access anything. 

 

What actually is broken in the router? Is it like a hardware thing melted? Or maybe i can fix it just by flashing it some how?

 

before this happened, i had been disconnecting my computer from the internet by unplugged the ethernet from the router probably hundreds of times in the last month (long story, was a trick in a SINGLE PLAYER game), so maybe that is what killed it? it worked a couple of days after i last did that. 

 

thanks

Hello,

Have you tried all of the other ports on the router, just to check?

Often when a failure like this occurs that isn't mechanical (damaged Ethernet jack), it is the PHY chip which has stopped working.  That part is typically soldered on and not user-replaceable.

 

Regards,

 

Aryeh Goretsky

 

I doubt it's hardware otherwise the devices wouldn't even detect the ethernet is plugged in

 

have you tried a factory reset on the router yet to rule out corruption in the configuration?

  On 15/07/2021 at 14:23, Brandon H said:

I doubt it's hardware otherwise the devices wouldn't even detect the ethernet is plugged in

 

have you tried a factory reset on the router yet to rule out corruption in the configuration?

Expand  

I've reset it multiple times, but doesn't seem to fix anything.

 

I also tried downgrading to previous firmware, which didn't help either.

 

I can actually access the router admin page from desktop, i was just trying the wrong ip addy before..

 

Says my computer is connected, but still can't access the internet via ethernet, but again, wifi can access the internet just fine.

 

I switched back to my other router, and desktop is able to access internet just fine.

 

some screens:

 

 

vivaldi_2021-07-18_00-38-13.png

vivaldi_2021-07-18_00-38-26.png

vivaldi_2021-07-18_00-39-02.png

vivaldi_2021-07-18_00-39-09.png

vivaldi_2021-07-18_00-39-16.png

vivaldi_2021-07-18_00-39-25.png

Hello,

 

Have you tried resetting your desktop computer's network settings?  Also, if there is any VPN software, try uninstalling that.

 

Regards,

 

Aryeh Goretsky

 

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • I see the Winblows 11 BETA testing continues. This is just Windows 10 all over again. Oh well, everything is still smooth sailing over here on Windows 10 21H2 LTSC. You unpaid sheep BETA testers be sure to let us know when you get done BETA testing Winblows 11 for the rest of us. 🤣
    • What do you expect? Windows 11 is still in BETA. This is Windows 10 all over again. M$ doesn't hire people to do BETA testing anymore. They just let all the dumb sheep with FOMO do all the BETA testing for them. It's the same dumb sheep who use self-checkout at the store and do someone else's job for FREE! All while the worker who's getting paid just stands there and watches them. 🤣 🤡
    • Pet peeve: Microsoft using scaling options to get around the fact they removed font size settings, as if that's somehow acceptable to do. Thankfully third party apps still can adjust font sizes just fine, even though it often randomly resets on OS updates. And the funny thing is that not only are the scaling options horrible crutches, but they only work in some applications. And, ironically enough, even some apps from Microsoft themselves have hardcoded tiny fonts in certain dialogs in them. Example - certain parts of MS Office apps UI.
    • Unofficial script does the most useful official Windows 11/10 repairs you want automatically by Sayan Sen IT admins and system admins, and even home users have to run various Windows diagnostic runs from time to time in order to iron out or work around system problems. Last year, Microsoft published a guidance piece about various such native Windows apps, tools and utilities they include the like of Task Manager, Registry Editor, and more. Aside from them, Windows also comes with SFC (System File Checker) and DISM (Deployment Image Servicing and Management) to scan and fix corrupt and missing system files. Besides those, various other ways to help and diagnose network issues related to DNS (Domain Name System), among others, also exists. In order to save time running these, a Reddit user has created a new tool that automates all of these into a single package. The author writes that the Batch script (.BAT file) they have developed is "basically a one-stop script that can help clean up your system, run built-in diagnostics, fix common network issues, and generate system reports." The script is based on native Windows tools like netsh, ipconfig, systeminfo, among others, and the idea behind this is essentially to save time. The tool can be of help with Windows Update repairs, among others, something we all know is pretty common, and even Microsoft's own support articles may not prove to be helpful. Here is everything the utility can do for you: Run SFC, DISM, CHKDSK from a single menu Restart network adapters with auto-detection Flush or set DNS (Google, Cloudflare, or custom) Windows Update repair (resets services + cache) Generate system reports (saved as .txt files on Desktop) Show installed drivers Clean up temp files Registry backup and restore (manual) The latest version of the utility is now available for download on GitHub. The new version fixes issues related to admin privileges. As the script requires it to be run as an admin, it now restart itself to work in admin mode even if a user forgot to run it as an administrator. To download it, head over to its GitHub page here. The utility is named Windows Maintenance Tool. As always, though, make sure to back up your PC as this is an unofficial third-party app, and it's better if you test it first in a VM. Source: Lil_Batti (Reddit)
    • Come the hell on, do we need clickbait titles? "Overwatch 2" - 11 characters "a popular multiplayer hero shooter" - 34 characters What's the purpose here - delivering news or titles for clicks? I think we all know the answer. You're straying into "Number 7 on this list will SHOCK you" territory and while it may work on some crappy sites, this is why they are crappy sites. Just tell the story! Go back and look at popular articles that made Neowin what it was. Did they have headlines of "New OS from major technology conglomerate has astonishing new feature" or is it likely to tell the story succinctly and then elaborate within the content?
  • Recent Achievements

    • One Month Later
      CoolRaoul earned a badge
      One Month Later
    • First Post
      Kurotama earned a badge
      First Post
    • Collaborator
      Carltonbar earned a badge
      Collaborator
    • Explorer
      MusicLover2112 went up a rank
      Explorer
    • Dedicated
      MadMung0 earned a badge
      Dedicated
  • Popular Contributors

    1. 1
      +primortal
      508
    2. 2
      ATLien_0
      270
    3. 3
      +FloatingFatMan
      245
    4. 4
      +Edouard
      201
    5. 5
      snowy owl
      168
  • Tell a friend

    Love Neowin? Tell a friend!