"Display driver igfx stopped responding and has successfully recovered" error on my HP Spectre x360

[JustinCharlier Veteran]

Hi everyone! My HP Spectre x360 running Windows 11 seems to be blacking out from time to time. I checked event viewer, and I got the "Display driver igfx stopped responding and has successfully recovered" error.

I have already tried updating to the latest Intel version (from version 30 to 31) via Intel Driver & Support Assistant, but the problem persisted. HP Support Assistant can't find any newer drivers past version 30. I've consulted some of my fellow writers here and they suspect some sort of standard driver issue.

Can anyone help? I really hope the GPU hardware isn't busted.

[hellowalkman Reporter]

This is generally a standard display driver crashing and restart issue it seems, not really something to worry unless it is leading to other problems like disabled hardware acceleration or disabled QuickSync in case you need them. Intel has a help post regarding the issue that may help  : https://www.intel.in/content/www/in/en/support/articles/000005482/graphics.html

 

Also this is an article I wrote about MPO that causes various problems for users including driver timeout errors, so worth a shot I'd say: https://www.neowin.net/news/microsoft-amd-nvidia-are-all-sleeping-on-windows-11-mpo-display-issues/

 

[Newinko]

Have you tried to:

- Fully uninstall the Intel driver
- Downloading & reinstalling the driver provided by HP, probably still a version 30 release, by downloading it through their website (I don't know which Spectre model you have, but the 14-inch drivers list is here for instance https://support.hp.com/us-en/drivers/selfservice/hp-spectre-x360-14-convertible-pc-14-ea0000/35698516)
- Installing the latest Intel driver through Intel Driver & Support Assistant or via the download website, by doing an update and not a clean install?

Sometimes, especially with laptops (the Spectre is a good example — it has a few oddities to make the screen work smoothly since it's a tactile hybrid with a gyroscope), drivers from hardware makers come with specific workarounds, fixes or features that don't get ported over when you update to a generic driver. Reinstalling the manufacturer-provided driver, then updating to the latest generic version, can solve a couple of weird behaviors such as the one you experience. It's worth a try.

[JustinCharlier Veteran]

On 04/02/2023 at 00:18, Newinko said:

Have you tried to:

- Fully uninstall the Intel driver
- Downloading & reinstalling the driver provided by HP, probably still a version 30 release, by downloading it through their website (I don't know which Spectre model you have, but the 14-inch drivers list is here for instance https://support.hp.com/us-en/drivers/selfservice/hp-spectre-x360-14-convertible-pc-14-ea0000/35698516)
- Installing the latest Intel driver through Intel Driver & Support Assistant or via the download website, by doing an update and not a clean install?

Sometimes, especially with laptops (the Spectre is a good example — it has a few oddities to make the screen work smoothly since it's a tactile hybrid with a gyroscope), drivers from hardware makers come with specific workarounds, fixes or features that don't get ported over when you update to a generic driver. Reinstalling the manufacturer-provided driver, then updating to the latest generic version, can solve a couple of weird behaviors such as the one you experience. It's worth a try.

Hi,

Back when I experienced this initially, I upgraded to version 31 through the Intel Assistant app (not a clean install). That seemed to work, but suddenly, Windows Update overwrote version 31 with version 27 for some reason. I tried using version 27, but the PC's graphics performance seemed laggy under it, so I upgraded to version 30 (the driver version where I first experienced the issue) via HP's support page for my laptop. Unfortunately, the igfx error started again, so I tried upgrading to version 31 via the Intel Assistant app, but the error appeared again.

 

Not really sure what to do anymore, since I've been experiencing the issue on both drivers issued on Intel and HP's website. 

[nekrosoft13]

try the latest driver from Intel

If you have 11th gen or higher use this https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html

If you have older CPU (6th gen to 10th gen) use this https://www.intel.com/content/www/us/en/download/762755/intel-6th-10th-gen-processor-graphics-windows.html

NOTE: always try to get the latest drivers from the manufacturer of the hardware, not the OEM that puts it together, HP stops providing updates to drivers on their website few months, maybe a year after product get released they simply don't bother any more. 

 

Keep in mind that integrated graphics use your RAM for video memory, constant crashes can also occur due to bad memory module.

Download the free memtest and run it for few hours to test your memory https://www.memtest86.com/download.htm

NOTE: you will need a flash drive, and boot to the flash drive.

 

[nekrosoft13]

On 04/02/2023 at 09:20, JustinCharlier said:

 

Back when I experienced this initially, I upgraded to version 31 through the Intel Assistant app (not a clean install). That seemed to work, but suddenly, Windows Update overwrote version 31 with version 27 for some reason. I tried using version 27, but the PC's graphics performance seemed laggy under it, so I upgraded to version 30 (the driver version where I first experienced the issue) via HP's support page for my laptop. Unfortunately, the igfx error started again, so I tried upgrading to version 31 via the Intel Assistant app, but the error appeared again.

 

this is a common problem, Is an issue with Windows updates, many people suffer from the same issue, there are 2 or 3 drivers on windows updates that are ancient that Microsoft keep pushing out.

I use old Micorosoft utility called Windows Update Hide to disable a single faulty update from keep being forced on 
https://web.archive.org/web/20230201102244/https://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

This utility will allow you to "hide" those ancient Intel updates being forced on.