Beware of MyGermany.com but Mailboxde is good!

[Steven P. Administrators]

Looks like I have been scammed out of my order. I was looking for a service that would ship web purchases that are only able to ship to German addresses to be delivered to me in the West of The Netherlands near Amsterdam, which is cheaper than driving to Germany and back.

For example 200 cigarettes in Germany costs €88 and in NL the same ones cost €105. So even the proposed shipping costs would save money if enough are ordered. For now I was just doing a "trial run" to see how and if it works, and it looks like I've been scammed out of the order.

I chose Drop Shipment, which means that when the shipment is received, it is immediately forwarded to the recipient. This is what they say on the website about how Drop Shipment works:

Quote

Received packages will be forwarded directly the same day we receive them. No time-consuming opening, checking, repacking, consolidation.
Thus you save 20% compared to our standard shipping rates!

  Emphasis, mine. Same day forwarding.. However my order hasn't changed from the day I entered the details a week ago.

Proof of delivery Friday morning (26 July)

They have a mostly positive score on TrustPilot, but the reviews are a mix of super positive and super bad warning others that it is a scam.

I stupidly believed that it was a few disgruntled customers, but now I have proof that they probably do the reviews themselves. I saw a review posted 2 days ago about an experience from Feb 8 2024, random??

They don't allow anyone to reply to their posts on social media https://x.com/mygermanycom https://www.facebook.com/mygermanycom/ another red flag tbh..

[Steven P. Administrators]

Received a reply from a contact form message I sent in 2 days ago, asking why the order had not been updated

Quote

Hello ,

Thank you for reaching out and providing the details. I apologize for the inconvenience and delay you’ve experienced with your order.

August is indeed the holiday season in Germany, which can result in delays as some of our staff are on leave. We are doing our best to process all requests as quickly as possible.

Please allow us a little more time. As soon as we process your shipment, you will receive an email with the tracking number and updated status.

Thank you for your patience and understanding.

Best regards,
Kate

Still does not answer how someone was able to sign and receive my shipment and it wasn't forwarded as Drop Shipment, according to their own website, which is a same day turnaround (thanks to not having to manage/repackage the shipment).

[Steven P. Administrators]

OK, something happened. I just got an email that the order is ready to be shipped.

€22 with DPD which is lower than I expected.

Lets see what happens.

Prepared to eat my hat for being wrong, but this is by no means a quick service like it advertises.

[Steven P. Administrators]

I received tracking info from MyGermany and DPD, after exactly one week from when they received it, it is on the way to me.

[Som]

i've always found https://www.mailboxde.com/ to be good, got a kayak delivered through them once

[Steven P. Administrators]

Well DPD hasn't received it yet  

[Steven P. Administrators]

DPD still doesn't have the shipment. It is stuck on "Order created."

[Steven P. Administrators]

Tracking just updated to DPD receiving the parcel.

[WITHOUT-ME]

good to know your received it

[Steven P. Administrators]

OK two weeks after I ordered, I finally received the package. I updated the title, but I don't think i will be using them again.

I will give mailboxde a go @Somand report back, because the savings are worth it (if it works)

[Steven P. Administrators]

On 02/08/2024 at 13:33, Som said:

i've always found https://www.mailboxde.com/ to be good, got a kayak delivered through them once

Trying them now, will let you know how it goes.

[Matthew S.]

This is why I smoke natives now instead of retail, retails for a pack are like $18 cad after tax now, my natives work out to be about $1.4 per pack  

[Steven P. Administrators]

Mailboxde received the package yesterday and it is being forwarded today via GLS. (they forward shipments between 1pm and 2pm daily)

I paid a bit more for "automatic dispatch" (€7.90 per year) which means it auto forwards on the cheapest option (non priority shipping) and this shipment will cost me €12.99, which so far, is working out cheaper than MyGermany at €22.

Edit: It is now showing as shipped  

[Steven P. Administrators]

Just want to give props to Jan at Mailboxde.com

Basically I ordered something on Amazon.de and didn't realize that the German Mailboxde address was selected. Reached out to them and they worked with me to return it to Amazon using the return label from Amazon.

Great service!

[InsouciantSoul]

At least it worked out for you in the end... I am on day 4 waiting for a response because once they received my parcel, the estimated shipping cost went from €44 to needing to pay €9999 regardless of shipping service selected. This is for a parcel weighing 0.2kg. Definitely beware.

[Steven P. Administrators]

A bit scarce on the details there though? I've used them five times with drop shipping and couldn't be happier. Last shipment weighing under 1kg was 12 euros from Germany to The Netherlands.

[MichaelMichael]

@Steven P., I suspect @InsouciantSoul was telling about MyGermany.com (the screenshot is cropped, but the colors seem to match MyGermany.com design rather than Mailboxde.com). While you, I assume, replied about Mailboxde.com?

[Steven P. Administrators]

On 25/04/2025 at 22:51, MichaelMichael said:

@Steven P., I suspect @InsouciantSoul was telling about MyGermany.com (the screenshot is cropped, but the colors seem to match MyGermany.com design rather than Mailboxde.com). While you, I assume, replied about Mailboxde.com?

Yeah I was posting about my experience with mailboxde.com