• 0

Dell data management software causing 93%-100% memory usage on computers


Question

Recently, I've seen Dell computers using 93% or, in some cases, 100% of their memory.

The culprit is preinstalled Dell software, more specifically, I think it's Dell support assist.

The problem child exe is located in c:\program files\dell\dtp

I knew it was this issue, yet none of the processes showed a large amount of memory usage. So I whipped out "RamMap"

image.thumb.png.7a7ddfdb971463dec1f0480b473d7eef.png

As you can see, the Dell database file uses up a lot of RAM.

so the problem child process is Dell data management. It might be part of Dell support assist

After killing all Dell processes from the task manager, especially Dell data management, the RAM usage went from 93% to 45%.

When I tried to uninstall Dell support assist, it just sat there and would never uninstall. The uninstall box would go away at some point, but it would still be on there.

It wasn't until after I nuked that dtp folder from program files/Dell/dtp that I tried it again, this time seeing the uninstall process, that it uninstalled.

People reporting it from around the web

 

 

7 answers to this question

Recommended Posts

  • 0
  On 12/12/2024 at 17:36, neufuse said:

just get rid of it

Expand  

Yes, exactly; per the post, I uninstalled it, and everything returned to normal.

  • 0

part of our deployment at work is all of the pre-installed software gets removed and only drivers are left alone. we have had a TON of issues with Dell Pair utility preventing non dell bluetooth devices from connecting as well.

I wish i could convince them to just fresh image each machine with a none Dell image but "it takes too long" is the excuse I always get

so I gets autopilot Intune enrolled and then i have remediation scripts that remove all the dell crap and the 3 languages of office pre-installed.

  • Like 2
  • 0
  On 12/12/2024 at 17:44, LittleNeutrino said:

part of our deployment at work is all of the pre-installed software gets removed and only drivers are left alone. we have had a TON of issues with Dell Pair utility preventing non dell bluetooth devices from connecting as well.

I wish i could convince them to just fresh image each machine with a none Dell image but "it takes too long" is the excuse I always get

so I gets autopilot Intune enrolled and then i have remediation scripts that remove all the dell crap and the 3 languages of office pre-installed.

Expand  

Yep, I nuke all the preinstalled Dell stuff except for the Dell wifi driver on those systems.

  • 0
  On 12/12/2024 at 17:50, Warwagon said:

Yep, I nuke all the preinstalled Dell stuff except for the Dell wifi driver on those systems.

Expand  

we just found dell remote support agent causing jamming with software on some of our optiplexes at work... normally we remove all that dell bloat crap but somehow that got through and boy did it make using the system trash

  • 0
  On 13/12/2024 at 04:56, j4m13 said:

i uninstalled all my dell programs but the dtp folder remained and is taking up an absurd amount of storage space (about 60 gb). did deleting the folder have any adverse effects for you?

Expand  

That would explain why support assist was taking forever and a day to uninstall while that folder was still present. But once I removed it, it was uninstalled without issue. 
 

The computers I removed it on, I restarted the systems without issue.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • Is Samsung teasing a Galaxy Z Fold7 Ultra? An official press release suggests so by Sagar Naresh Bhavsar We are inching closer to the launch of this year's premium foldables from Samsung: the Galaxy Z Fold7 and the Galaxy Z Flip7. Recently, a certification revealed that the affordable Galaxy Z Flip7 FE, could also debut alongside the other two foldables. The device is expected to take on the standard Moto Razr 2025. While we were getting excited about the trio, Samsung has put out a press release to create some hype around the upcoming foldables. Interestingly, the company has put great emphasis on the "Ultra" branding, which it usually uses for its Galaxy S-series phone and previously for Note-series phones. So, does this mean, we are getting a Galaxy Z Fold7 Ultra? Time will only tell. As for the press release, it is titled "Meet the Next Chapter of Ultra" and the first line highlights how Samsung has been listening to fans that have demanded "bigger screens, better cameras and new ways to connect and create." To churn up up the hype, Samsung added, "That’s why Galaxy’s next chapter is to provide an experience that seamlessly blends artistry and engineering to elevate everyday interactions." The GIF inside the press-release reveals what looks like the Galaxy Z Fold7 (or the Galaxy Z Fold7 Ultra, if that exists). Rumors have indicated that this year's Galaxy Z Fold7 is getting taller and wider than last year's model, thanks to a bigger display. The Z Fold7 could also feature a titanium backplate to not only reduce its thickness and make it stronger but to shed some weight as well. The company then directs the attention to its AI features such as voice controls for finding the perfect eatery or shopping place, using powerful AI-powered camera features, and so on. We will get to know more about the devices in the coming weeks. By that time, let us know your thoughts, on whether you would like an Ultra foldable or want Samsung to tweak the existing model and keep the space less-crowded.
    • A couple of friends of mine have been building Gunpla for years and got me interested, so I asked and they recommended this as a fairly good quality, very affordable, starting point. https://www.amazon.co.uk/dp/B0BGN9K1MV It was fun to build, didn't take too long, and helped me decide if I wanted to go further with the hobby, which I did.  Still only got this one built, but that's only due to time availability!
    • I've had an original, a Lite, and an OLED and I have just one question for you.  How big are your hands? I got rid of all three because, simply put, they're sized for kids hands more than anything, especially the Lite.  The Switch 2 is a fair bit larger but I'm not agreeing to Ninty's new EULA for the thing.
    • Where does he say that he'll give 99% to Africa? I agree that he said that he'll give 99% of his wealth, and you quote him saying that the majority will go to Africa. The majority of 99% does not mean all of the 99%. It could mean that he'll give just above half of that.
  • Recent Achievements

    • Week One Done
      portacnb1 earned a badge
      Week One Done
    • One Month Later
      portacnb1 earned a badge
      One Month Later
    • First Post
      m10d earned a badge
      First Post
    • Conversation Starter
      DarkShrunken earned a badge
      Conversation Starter
    • One Month Later
      jrromero17 earned a badge
      One Month Later
  • Popular Contributors

    1. 1
      +primortal
      255
    2. 2
      snowy owl
      158
    3. 3
      ATLien_0
      140
    4. 4
      +FloatingFatMan
      139
    5. 5
      Xenon
      130
  • Tell a friend

    Love Neowin? Tell a friend!