Dell data management software causing 93%-100% memory usage on computers

[+Warwagon MVC]

Recently, I've seen Dell computers using 93% or, in some cases, 100% of their memory.

The culprit is preinstalled Dell software, more specifically, I think it's Dell support assist.

The problem child exe is located in c:\program files\dell\dtp

I knew it was this issue, yet none of the processes showed a large amount of memory usage. So I whipped out "RamMap"

As you can see, the Dell database file uses up a lot of RAM.

so the problem child process is Dell data management. It might be part of Dell support assist

After killing all Dell processes from the task manager, especially Dell data management, the RAM usage went from 93% to 45%.

When I tried to uninstall Dell support assist, it just sat there and would never uninstall. The uninstall box would go away at some point, but it would still be on there.

It wasn't until after I nuked that dtp folder from program files/Dell/dtp that I tried it again, this time seeing the uninstall process, that it uninstalled.

People reporting it from around the web

 

 

[neufuse Veteran]

just get rid of it

[+Warwagon MVC]

On 12/12/2024 at 11:36, neufuse said:

just get rid of it

Yes, exactly; per the post, I uninstalled it, and everything returned to normal.

[_neutrino Veteran]

part of our deployment at work is all of the pre-installed software gets removed and only drivers are left alone. we have had a TON of issues with Dell Pair utility preventing non dell bluetooth devices from connecting as well.

I wish i could convince them to just fresh image each machine with a none Dell image but "it takes too long" is the excuse I always get

so I gets autopilot Intune enrolled and then i have remediation scripts that remove all the dell crap and the 3 languages of office pre-installed.

[+Warwagon MVC]

On 12/12/2024 at 11:44, LittleNeutrino said:

part of our deployment at work is all of the pre-installed software gets removed and only drivers are left alone. we have had a TON of issues with Dell Pair utility preventing non dell bluetooth devices from connecting as well.

I wish i could convince them to just fresh image each machine with a none Dell image but "it takes too long" is the excuse I always get

so I gets autopilot Intune enrolled and then i have remediation scripts that remove all the dell crap and the 3 languages of office pre-installed.

Yep, I nuke all the preinstalled Dell stuff except for the Dell wifi driver on those systems.

[neufuse Veteran]

On 12/12/2024 at 12:50, Warwagon said:

Yep, I nuke all the preinstalled Dell stuff except for the Dell wifi driver on those systems.

we just found dell remote support agent causing jamming with software on some of our optiplexes at work... normally we remove all that dell bloat crap but somehow that got through and boy did it make using the system trash

[j4m13]

i uninstalled all my dell programs but the dtp folder remained and is taking up an absurd amount of storage space (about 60 gb). did deleting the folder have any adverse effects for you?

[+Warwagon MVC]

On 12/12/2024 at 22:56, j4m13 said:

i uninstalled all my dell programs but the dtp folder remained and is taking up an absurd amount of storage space (about 60 gb). did deleting the folder have any adverse effects for you?

That would explain why support assist was taking forever and a day to uninstall while that folder was still present. But once I removed it, it was uninstalled without issue. 
 

The computers I removed it on, I restarted the systems without issue.