Recommended Posts

I need to access https://secure.ssa.gov/RIL/SiView.action, but I am not able to access it, after some time it says that site is not responding. I have tried 3 different browsers with the same result. Now I have also tried via my cell phone, and it to can not connect. I even pinged the website and it comes back as unreachable. However if I turn off WiFi on my phone and just use mobile data, I can access the site with no issues. I have done everything I can think of from changing DNS servers to Google's 8.8.8..8/8.8.4.4, flushing the DNS resolver cache, clearing the site data for SSA.gov, disabling Bit Defender, and trying in 3 different browsers, 2 of which are portable. I know that I have accessed that website less than 2 weeks ago with no issues. I need access to this site and what needs to be done can not be done via mobile. What could be going on here, and what could I try next?

  • Like 1
  On 24/01/2025 at 16:46, jnelsoninjax said:

I need to access https://secure.ssa.gov/RIL/SiView.action, but I am not able to access it, after some time it says that site is not responding. I have tried 3 different browsers with the same result. Now I have also tried via my cell phone, and it to can not connect. I even pinged the website and it comes back as unreachable. However if I turn off WiFi on my phone and just use mobile data, I can access the site with no issues. I have done everything I can think of from changing DNS servers to Google's 8.8.8..8/8.8.4.4, flushing the DNS resolver cache, clearing the site data for SSA.gov, disabling Bit Defender, and trying in 3 different browsers, 2 of which are portable. I know that I have accessed that website less than 2 weeks ago with no issues. I need access to this site and what needs to be done can not be done via mobile. What could be going on here, and what could I try next?

Expand  

You could try a VPN, it's working fine here and I always browse with NordVPN on. There's plenty of free options if it's just for the one site and you otherwise don't have a need for one though.

OK, what could be the underlying problem though? A VPN would certainly work as a temporary workaround, but I really would like to get to the cause of the issue. FF only has uBlock Origin as an add-on and even though it shows nothing blocked I still disabled it as troubleshooting.

  On 24/01/2025 at 17:01, Circaflex said:

Do you have a system wide ad blocker? or anything built into your router? it seems to me your router is causing the issue if it happens on your phone as well, until you disable wifi.

Expand  

We have a gateway from the ISP and have no access to its configuration, the password listed on the device has been changed by the ISP.

  On 24/01/2025 at 18:56, jnelsoninjax said:

OK, what could be the underlying problem though? A VPN would certainly work as a temporary workaround, but I really would like to get to the cause of the issue. FF only has uBlock Origin as an add-on and even though it shows nothing blocked I still disabled it as troubleshooting.

We have a gateway from the ISP and have no access to its configuration, the password listed on the device has been changed by the ISP.

Expand  

I have seen it before. A dealership was unable to access a particular website. When the ISP gave them a new IP address, everything started working again.

  On 24/01/2025 at 18:56, jnelsoninjax said:

OK, what could be the underlying problem though? A VPN would certainly work as a temporary workaround, but I really would like to get to the cause of the issue. FF only has uBlock Origin as an add-on and even though it shows nothing blocked I still disabled it as troubleshooting.

We have a gateway from the ISP and have no access to its configuration, the password listed on the device has been changed by the ISP.

Expand  

Most likely a peering issue or similar between your ISP and the site you're trying to access or a blacklisted IP address. Either way something only your ISP can resolve.

  On 25/01/2025 at 03:30, theefool said:

As a test to bypass dns, you can try to ping it and use that address to try to connect, for example:

https://137.200.40.10/RIL/SiView.action

You will get a cert error.  This is just a test.

Expand  

That works, so what does that mean?

Have you tried (no clue on what browser you use), incognito mode, or inprivate mode, or new private?

Just a note, not an issue if you can't ping an address.  If you get an ip address that is good for testing dns.  No replies, mostly due to icmp echo being blocked.  Though sometimes can give bad result, due to cache.

The issue could be your isp. 

Note there is a way to bypass the cert error.

Just odd that your switch/router is causing the issue.  reset?

another test would be to set that ip and name to the hosts table.  To see if that works. (not permanent solution, again a test)

137.200.40.10    secure.ssa.gov

  On 25/01/2025 at 05:47, jnelsoninjax said:

That works, so what does that mean?

Expand  

If that works that points to your dns not resolving it - use your fav tool.. nslookup, dig, host, doggo and query your dns directly.

from cmd line do just simple nslookup

$ nslookup secure.ssa.gov
Server:  pi.hole
Address:  192.168.3.10

Non-authoritative answer:
Name:    secure.ssa.gov
Addresses:  2001:1930:d08::1b
          137.200.40.10

you can change what ns you point to with server

$ nslookup
Default Server:  pi.hole
Address:  192.168.3.10

> server 8.8.8.8
Default Server:  dns.google
Address:  8.8.8.8

> secure.ssa.gov
Server:  dns.google
Address:  8.8.8.8

Non-authoritative answer:
Name:    secure.ssa.gov
Addresses:  2001:1930:d08::1b
          137.200.40.10

if your first nslookup works, then your browser most likely using some other dns via doh most likely... If first one doesn't work, but say 2nd one does - you can point to any ns you want google, quad9, etc. etc.

If your first attempt doesn't work, most likely pointing at your router for dns - you will need to look into why its not resolving that fqdn.

 

  On 24/01/2025 at 18:56, jnelsoninjax said:

OK, what could be the underlying problem though? A VPN would certainly work as a temporary workaround, but I really would like to get to the cause of the issue. FF only has uBlock Origin as an add-on and even though it shows nothing blocked I still disabled it as troubleshooting.

We have a gateway from the ISP and have no access to its configuration, the password listed on the device has been changed by the ISP.

Expand  

Ublock Origin blocks Google Analytics which is present on the SSA site.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Posts

    • There's absolutely nothing in the WINE license preventing this. Regardless if that sentiment is held by the developers of WINE, it likely doesn't concern the people making Proton nor does it prevent them from adding the support.
    • Multiple competing launchers are unironically a gem on PC gaming—I'm not sure why people don't get that yet. Why replicate Apple's horrible control here? Multiple launchers = multiple stores → lower prices for multi-launcher games Every other con seems minute and irrelevant to a vibrant marketplace where you actually save money. The only real complaints I hear are multiple launchers idle as background tasks + people don't like opening multiple apps. For #1, maybe this OS-based launcher should do shutdown idle launchers like GOG. For #2, virtually all launchers let you create shortcuts. Voila, problem solved.
    • Xbox June Update brings unsynced save management, publisher browsing, and more by Pulasthi Ariyasinghe June has been a busy month for Microsoft, bringing major software upgrades across its product stack. It even announced new hardware for its Xbox lineup, finally entering the handheld gaming space. The company's roundup for this month's new features has now been published, and it's touting a great deal of changes. To start off on the PC side, the Xbox app on the platform now has a section to browse by publishers. The company says that this will let players easily discover more games made by their favorite developers and franchises. Copilot for Gaming also landed in beta form recently, letting users ask AI for help when a game gets too difficult. It's only available for iOS and Android for now, with ROG Xbox Ally support coming later this year. Another feature that will hit the Xbox Ally is the new universal launcher feature for the Xbox app on PC. Microsoft just kicked off Xbox Insider testing for this functionality earlier today. Get all the details here. Over on consoles, the ability to hide system apps, pin favorites to the list, and reduce the number of tiles displayed are now available. Game Hubs also arrived as a fresh feature to easily display relevant information when selecting a game to play, offering data on player stats, achievements, friends currently playing, recent captures, available add-ons, events, and more. Double-tapping the play button will quick-launch the game instead. On both Xbox consoles and in the cloud, a new progress bar will now appear when a save has been left behind on a device in an offline state. "A new progress bar, device names, timestamps, and additional details are now displayed when you have previous game saves on another device in an unsynced state," says the company. Microsoft has also added mouse and keyboard controls as well as touch controls for more cloud games this month. These join the fresh additions that have landed on the 'Stream your own game' collection and the Retro Classics app. Check out the full lists on the announcement page here. On top of all this, Microsoft has also announced that Xbox will be at Gamescom this year. While no details have been announced yet, more announcements from Xbox Game Studios may happen at the major gaming event.
  • Recent Achievements

    • Dedicated
      Camlann earned a badge
      Dedicated
    • Week One Done
      fredss earned a badge
      Week One Done
    • Dedicated
      fabioc earned a badge
      Dedicated
    • One Month Later
      GoForma earned a badge
      One Month Later
    • Week One Done
      GoForma earned a badge
      Week One Done
  • Popular Contributors

    1. 1
      +primortal
      649
    2. 2
      Michael Scrip
      225
    3. 3
      ATLien_0
      220
    4. 4
      +FloatingFatMan
      144
    5. 5
      Xenon
      136
  • Tell a friend

    Love Neowin? Tell a friend!