(MacOS) Can not log in, not accepting password

By jnelsoninjax
in Apple (macOS)

 Share

Recommended Posts

Grand Master

jnelsoninjax

Posted
Posted

My wife's uncle called her last night and said that somebody from T-Mobile called him about his account, and he needed to do something on his computer, which is an apple laptop, but otherwise unknown. I know what this call was, and he claims that he did not download anything to the computer, but since that call, he has been unable to log in to the computer. He also said he doesn't know what the reset key is. I know nothing at all about the Apple OS, so I can not assist him, but my wife volunteered me to try and help him... so my question is this: Is there a way for him to regain control of his computer, or does he have to do a reset? If the latter, how is that even done. Any suggestions/advice would be greatly appreciated.

Grand Master

+Warwagon MVC

Posted
  • MVC
Posted

Typically, you can boot into recovery, open the terminal, and type resetpassword " and select the account you wish to reset, and it will reset the account password. Used it a few times.

  • jnelsoninjax
  • Like 1
Grand Master

Circaflex

Posted
Posted
  On 01/03/2025 at 16:49, jnelsoninjax said:

My wife's uncle called her last night and said that somebody from T-Mobile called him about his account, and he needed to do something on his computer, which is an apple laptop, but otherwise unknown. I know what this call was, and he claims that he did not download anything to the computer, but since that call, he has been unable to log in to the computer. He also said he doesn't know what the reset key is. I know nothing at all about the Apple OS, so I can not assist him, but my wife volunteered me to try and help him... so my question is this: Is there a way for him to regain control of his computer, or does he have to do a reset? If the latter, how is that even done. Any suggestions/advice would be greatly appreciated.

Expand  

https://support.apple.com/en-us/102633
 

This provides you with a guide.

  • jnelsoninjax
  • Like 1
Grand Master

jnelsoninjax

Posted
  • Author
Posted
  On 01/03/2025 at 16:59, adrynalyne said:

Probably has the caps lock key on. 😜

Expand  

You know how many times that has happened to me? At least windows warns you now!

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Posts

    • The official Funny Pictures thread

      By Steffan · Posted

    • Samsung Galaxy S25 Edge sales are apparently terrible

      By RejZoR · Posted

      Of course the sales are bad. Who even asked for a thinner phone with way less battery? Lightness? It's still a giant brick, it's just a thinner giant brick. It makes no sense at all. Making folding phones thinner, now that does make sense. Because when folded, the thinner it is unfolded, the more usable and pocketable it is when folded. You already expect worse battery at expense of actually being more pocketable. Galaxy Flip, when folded is half the size of S Ultra models and about as thick. That does make a big difference when fitting it in a pocket. But the phone that's as big as Ultra, making it thinner, you don't really solve anything, it's still a giant slab that barely fits into a pocket. All the "Mini" phones made way more sense than this thin crap. Especially now that it's literally impossible to find a phone smaller than 6.5". My dad only needs phone for calls and SMS and he doesn't want to go with smartphone because they are all so massive. Especially cheaper ones. Like, he'd be fine with Galaxy A06 for all he cares in terms of hardware, but it only comes in giant 6.7" format. It's useless. Or is he suppose to find a 800€ old gen iPhone Mini or Zenfone? He doesn't even need those stupid specs and such stupid price. And then you see old people fumbling around with giant smartphones and they don't even need 3/4 of features on them.
    • WD SSDs still block Windows 11 24H2 download and installs, Microsoft may be guilty too

      By eilegz · Posted

      w11 its a mess... period
    • Nvidia and Foxconn planning to deploy humanoid robots within months

      By neufuse · Posted

      its funny now instead of robots built for a specific task which is more efficient we are focused on humanoid robots that are built for do anything but might not do it as well because of restrictions similar to how human body works and they were molded after...
    • Samsung Galaxy S25 Edge sales are apparently terrible

      By leonsk29 · Posted

      3,900 mAh. When compared to the S25 Ultra (5,000), the S25+ (4,900) and the S25 (4,000), it has the worst battery of them all, all because of that slim size. Everything comes with sacrifices.

  • Recent Achievements

    • First Post
      emptyother earned a badge
      First Post
    • Week One Done
      Crunchy6 earned a badge
      Week One Done
    • One Month Later
      KynanSEIT earned a badge
      One Month Later
    • One Month Later
      gowtham07 earned a badge
      One Month Later
    • Collaborator
      lethalman went up a rank
      Collaborator

  • Popular Contributors

    1. 1
      +primortal
      668
    2. 2
      ATLien_0
      271
    3. 3
      Michael Scrip
      218
    4. 4
      +FloatingFatMan
      163
    5. 5
      Steven P.
      163
    Show More

  • Tell a friend

    Love Neowin? Tell a friend!