(MacOS) Can not log in, not accepting password

By jnelsoninjax
in Apple (macOS)

 Share

Recommended Posts

Grand Master

jnelsoninjax

Posted
Posted

My wife's uncle called her last night and said that somebody from T-Mobile called him about his account, and he needed to do something on his computer, which is an apple laptop, but otherwise unknown. I know what this call was, and he claims that he did not download anything to the computer, but since that call, he has been unable to log in to the computer. He also said he doesn't know what the reset key is. I know nothing at all about the Apple OS, so I can not assist him, but my wife volunteered me to try and help him... so my question is this: Is there a way for him to regain control of his computer, or does he have to do a reset? If the latter, how is that even done. Any suggestions/advice would be greatly appreciated.

Grand Master

+Warwagon MVC

Posted
  • MVC
Posted

Typically, you can boot into recovery, open the terminal, and type resetpassword " and select the account you wish to reset, and it will reset the account password. Used it a few times.

  • jnelsoninjax
  • Like 1
Grand Master

Circaflex

Posted
Posted
  On 01/03/2025 at 16:49, jnelsoninjax said:

My wife's uncle called her last night and said that somebody from T-Mobile called him about his account, and he needed to do something on his computer, which is an apple laptop, but otherwise unknown. I know what this call was, and he claims that he did not download anything to the computer, but since that call, he has been unable to log in to the computer. He also said he doesn't know what the reset key is. I know nothing at all about the Apple OS, so I can not assist him, but my wife volunteered me to try and help him... so my question is this: Is there a way for him to regain control of his computer, or does he have to do a reset? If the latter, how is that even done. Any suggestions/advice would be greatly appreciated.

Expand  

https://support.apple.com/en-us/102633
 

This provides you with a guide.

  • jnelsoninjax
  • Like 1
Grand Master

jnelsoninjax

Posted
  • Author
Posted
  On 01/03/2025 at 16:59, adrynalyne said:

Probably has the caps lock key on. 😜

Expand  

You know how many times that has happened to me? At least windows warns you now!

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.

  • Posts

    • WIFI7 Router Recommendation

      By d5aqoëp · Posted

      I would suggest Ubiquiti Cloud Gateway Fiber + U7 Pro XGS   https://store.ui.com/us/en/category/all-cloud-gateways/collections/cloud-gateway-fiber/products/ucg-fiber https://store.ui.com/us/en/category/wifi-flagship/products/u7-pro-xgs?variant=u7-pro-xgs-us I have been using this combo for 3 months now.
    • Xbox Games Showcase 2025: What to expect and how to watch the biggest reveals

      By d5aqoëp · Posted

      Hoping for Forza Horizon 6 announcement
    • YouTube app is no longer compatible with several iPhones

      By TarasBuria · Posted

      YouTube app is no longer compatible with several iPhones by Taras Buria Google is rolling out a new update for the YouTube app on iOS, and it is bad news for those still using an old iPhone. Starting with version 20.22.1, the latest release in the App Store, YouTube for iPhone now requires iOS 16 and newer. Previously, the app required a device with iOS 15 and newer. The new hardware requirement makes several iPhones incompatible with the latest version of the YouTube app. Those include the iPhone 6S / 6S Plus, iPhone 7 / 7 Plus, and the original iPhone SE. The seventh-generation iPod touch is also no longer compatible. On the iPad side, the update kicks out the second-generation iPad Air and the fourth-generation iPad mini. Although old iPhones can no longer install YouTube version 20.22.1 and newer, old versions continue working just fine. However, going forward, users will not receive new features and improvements. Also, at some point in the future, the app will stop working altogether. Another workaround is to use the web version of the app, but that also provides a limited experience compared to the up-to-date client. Google is not the only service that kicks out old and now unsupported Apple devices. Recently, WhatsApp developers dropped iPhones that cannot run iOS 15.1 or newer. The news is clearly a bummer for those who are still using their old iPhones, which, to Apple's credit, have a solid lifespan (as long as you are happy with the battery life). However, it is also worth keeping in mind that the iPhone 6S series was released almost a decade ago. Having ten years of support is impressive, but it is clearly time to move on. Perhaps my friend with his day-one iPhone 7 Black can finally consider buying something less ancient.
    • Asus joins Microsoft, AMD, Dell, urges you to "prepare for mandatory Windows 11 upgrade"

      By Epaminombas · Posted

      Guys have already appeared saying that Windows 11 ruined their lives, stole their bank password, killed their dog, kidnapped their mother and that's why they will never install Windows 11 again.
    • Sam Altman says AI could soon help with discovering new knowledge

      By veternan · Posted

      I think they start to use AI in Robots but in very early stage. I think in less than 20 years we will see these movies in real life

  • Recent Achievements

    • Reacting Well
      Cryptecks earned a badge
      Reacting Well
    • Week One Done
      primussolicitors798 earned a badge
      Week One Done
    • First Post
      nothin earned a badge
      First Post
    • Enthusiast
      Epaminombas went up a rank
      Enthusiast
    • Posting Machine
      Fiza Ali earned a badge
      Posting Machine

  • Popular Contributors

    1. 1
      +primortal
      188
    2. 2
      snowy owl
      134
    3. 3
      ATLien_0
      130
    4. 4
      Xenon
      119
    5. 5
      +FloatingFatMan
      97
    Show More

  • Tell a friend

    Love Neowin? Tell a friend!