18 months ago I bought the 4TB variant for $380 CDN. Now it is $1500 CDN [$949 US].

What are you even talking about? "Why is your service desk raising tickets on behalf of users?!" The user CONTACTS US VIA E-MAIL, what wasn't clear about that?

Sounds you might be trying to use a mail client as an ITSM here? Why is your service desk raising tickets on behalf of users?! Fair enough raise a ticket off a call, but of an email or chat - nah, that's just duplicating workload - if the user can write a message, they can raise a ticket.

I disabled Copilot completely on my computers.